You'll be the person who can explain how a product works, answer questions about setup, configuration, upgrades, and everyday use, and use solid diagnostic techniques to track down the cause of a problem, recommend a fix, and escalate the truly complex issues when it's the right call. We are seeking a capable, personable technologist to serve as our Support Center Engineer II, delivering Tier 1, Tier 2, and some Tier 3 support to our managed services customers, remotely or on-site, so their teams always have the working technology they need.