Registered Nurse (RN) - Poison Control Call Center University of Kansas Health SystemRegistered Nurse (RN) - Poison Control Call CenterKansas City, KSIf you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu. Assesses the severity of the exposure, identifies the toxic substances, and calculates the amount ingested and relates it to the toxic level of the identified substance.
Outside Sales Representative - Document Solutions ARC Document SolutionsOutside Sales Representative - Document SolutionsKansas City, KSWhat You'll Do: As a Salesconsultant, you'll be at the forefront of our growth, introducing ARC's comprehensive solutionsincluding Visual Graphics, Document scanning and imaging, Digital Signage, Managed Print Services, reprographics, and our proprietary Skysite SmartScreensto new and existing clients. ARC Document Solutions ( www.e-arc.com ) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information.
NewCall Center Sales Director Advisors ExcelCall Center Sales DirectorLenexa, KansasAdvisors Excel—one of the nation's largest independent financial services companies—is launching a brand-new lead generation and appointment-setting operation, and we're looking for a Call Center Sales Director to help bring it to life. Position: Call Center Sales Director Department: Advisors Excel Reporting to: President of National Lead Generation Location: Lenexa, KS or Topeka, KS - Onsite Overview: This isn't a "maintain the machine" job.
NewCall Center Sales Director Advisors Excel LLCCall Center Sales DirectorLenexa, KSAdvisors Excel-one of the nation''s largest independent financial services companies-is launching a brand-new lead generation and appointment-setting operation, and we''re looking for a Call Center Sales Director to help bring it to life. What you'll do: Recruit, hire, train, coach, and develop a high-performing team of Call Center Representatives focused on creating quality consumer connections and advisor opportunities.
NewCall Center Representative (Switchboard) Dormont Manufacturing CompanyCall Center Representative (Switchboard)Kansas City, MOTriages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources. Position TitleCall Center Representative (Switchboard)Bell HospitalPosition Summary / Career InterestThe call center representative is a frontline resource for our patients, staff and physicians.
Call Center Representative The University of Kansas Health SystemCall Center RepresentativeLiberty, MissouriTriages incoming calls to determine caller needs and manage the callers’ expectations with the highest level of customer service and efficiency by utilizing all available software resources. Preferred Education and Experience Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAMO$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Patient Service Representative - Breast Care Center The University of Kansas Health SystemPatient Service Representative - Breast Care CenterLiberty, MissouriThis work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
Pharmacy Call Center Manager The University of Kansas Health SystemPharmacy Call Center ManagerLenexa, KansasResponsible for providing daily supervision of call center employees and call center operations using techniques that reflect good leadership skills and encourage employees to be customer service focused. Position Summary / Career Interest: The Outpatient Pharmacy Call Center Manager oversees the operations and provides leadership to a team of call center representatives that support the Outpatient Pharmacy Call Center at The University of Kansas Health System.
Call Center Shift Supervisor The University of Kansas Health SystemCall Center Shift SupervisorKansas City, KansasResponsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly. Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members; performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements.
NewTechnical Call Center Agent-Bilingual-Spanish PSG Panasonic Connect North America Professional ServicesTechnical Call Center Agent-Bilingual-SpanishLeawood, Kansas$17–$20 / hourFull timeExcellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion. Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting.
Patient Services Associate (Call Center) The University of Kansas Health SystemPatient Services Associate (Call Center)Kansas City, KansasThe Patient Services Associate is responsible for entering dispatch requests timely and accurately into the Hospitality Services computer system, which consists of Housekeeping Services, Patient Transportation, and/or Dining Services. Position Summary / Career Interest: THIS POSTING IS FOR THE FOLLOWING SHIFT; Days will be rotating Mon, Tues, Wed Off Thurs, Fri; Work Sat, Sun Off Mon, Tues; Work Wed, Thurs, Friday, Off Sat, & Sun.
Call Center Nurse Consultant The University of Kansas Health SystemCall Center Nurse ConsultantOverland Park, KSLicensed Registered Nurse (LRN) - Single State - State Board of Nursing Must have current active multistate state Register Nurse (RN) license in good standing in state in which you live OR active single state RN license in good standing in the state you will be working with proof of application of a multistate RN license in the state in which you live. Position Summary / Career Interest: The Call Center Nurse Consultant is responsible for being a clinical resource over the phone to people calling from the health care system or community who have questions while seeking care, including by not limited to, nurse triage, prescription refills, and closing gaps in care.
NewTechnical Call Center Agent-Bilingual-Spanish Panasonic Corporation of North AmericaTechnical Call Center Agent-Bilingual-SpanishLeawood, KS$17–$20 / hourPaid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events) Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting.
NewCall Center Representative Spectrum Financial ServicesCall Center RepresentativeKansas City, MOWHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST* Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service* Representing a Fortune 100 company and being the voice of Spectrum* Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more* Resolving mobile customer inquiries while creating best-in-class customer experiences* Working independently in an open, friendly environment while collaborating with a supportive, energetic teamWe're a large organization with bustling 24/7 call centers offering a variety of shifts. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services.
NewLogistics Call Center Representative I Quest Diagnostics IncLogistics Call Center Representative ILenexa, KSResponsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
Pharmacy Technician II - Retail Pharmacy Call Center The University of Kansas Health SystemPharmacy Technician II - Retail Pharmacy Call CenterLenexa, KansasDistributes medications and stock items: Applies expert knowledge of dispensing and point of sale workflows, and uses safety protocols to ensure precise, efficient, and reliable dispensing of prescriptions. Call Center Pharmacy Technicians assist patients and other pharmacy customers by answering inbound calls, providing support, and helping coordinate care.
NewRemote Bilingual Call Center Rep (Spanish/English) Ascensus, IncRemote Bilingual Call Center Rep (Spanish/English)Kansas City, MORemoteThe position requires being bilingual in English and Spanish, with preferred experience in customer service and Microsoft Office proficiency. Ascensus is seeking a Call Center Representative to provide exceptional customer service for employee benefit plans.
Pharmacy Technician II - Home Infusion Call Center The University of Kansas Health SystemPharmacy Technician II - Home Infusion Call CenterLenexa, KSOur Customer Care Pharmacy Technicians work in an office setting environment and support the care coordination of our patients by calling patients to confirm refill schedules, supply checks, perform medication reconciliation, reschedule IV pump returns and other tasks as assigned to ensure patient''s needs are being met for their Home Infusion care. Prepares medications and supplies for dispensing: Efficiently and accurately prepares basic and advanced sterile compounds following all established procedures and safety protocols.
NewCall Center Customer Service Representative Qureos IncCall Center Customer Service RepresentativeKansas City$30–$40 / hourThebes USA , the U.S. division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional Call Centre Customer Service Representative . As a specialist in legal, regulatory, investment, and compliance advisory services, we are looking for an individual to be the first point of contact for our valued clients.
Call Center Representative Frontier Community Credit UnionCall Center RepresentativeFort Leavenworth, KansasThis will include receiving and resolving a wide range of financial requests, such as transferring funds from member accounts and maintaining member records; handling inquiries; and researching and resolving escalated cases. Intermediate computer skills, including Microsoft Office (Word, Excel, and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with members.
Call Center Representative PANTHEON MOVING LLCCall Center RepresentativeKansas City, MOIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
NewCall Center Representative - DHA US Government Jobs - Other AgenciesCall Center Representative - DHAKansas City, MOCustomer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determine the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
NewOn-Site Call Center CSR - Credit Card Support (Temp) Direct StaffingOn-Site Call Center CSR - Credit Card Support (Temp)Kansas City, MOThe role requires effective communication and problem-solving skills, as candidates will assist customers with credit card inquiries. A leading staffing agency is seeking Customer Service Representatives for immediate openings in Merriam, KS.
Care Manager â Patient Support Call Center -Remote IQVIA Holdings IncCare Manager â Patient Support Call Center -RemoteKansas City, MORemote$22–$23 / hourIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. Care Manager's maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status.
NewCall Center Registered Nurse (Overland Park, KS) AssistRxCall Center Registered Nurse (Overland Park, KS)Overland Park, KS$76,960–$97,760Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.
Registered Nurse (RN) - Poison Control Call Center Specialist - FT, Evenings/Weekends The University of Kansas Health SystemRegistered Nurse (RN) - Poison Control Call Center Specialist - FT, Evenings/WeekendsKansas City, KSLicensed Registered Nurse (LRN) - Multi-State - State Board of Nursing Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) Certified Specialist in Poison Information - American Association of Poison Control Centers (AAPCC) after hire in accordance to the Poison Center Policy. High School Graduate Associate Degree Nursing Pervious critical care experience Preferred Education and Experience Emergency room patient care experience Experience with Toxic Exposure Surveillance System (TESS) 1 or more years critical care nursing work experience Poison Center Experience.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentKSRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)KSRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Crisis Call Center Specialist (PSAP) Community Network For Behavioral HealthcareCrisis Call Center Specialist (PSAP)Kansas City, MissouriJoin our Crisis Call Center team and serve on the front line of behavioral health crisis response—where your clinical expertise directly saves lives and connects individuals to critical care. You’ll collaborate with 988, 911, law enforcement, EMS, and community providers to ensure individuals in crisis receive timely, trauma-informed, and clinically appropriate care.
Part-Time Crisis Call Center Specialist Weekdays/Weekend Days Community Network For Behavioral HealthcarePart-Time Crisis Call Center Specialist Weekdays/Weekend DaysKansas City, MissouriRemoteSchedule & Compensation: Part-time position with minimum of 16hrs per week, flexible scheduling; weekdays, weekend days, and holiday availability required. Position Summary: The Crisis Call Center Specialist provides immediate support for individuals experiencing suicidal thoughts, mental health or substance use crises, and other emotional distress.
NewCall Center Representative - DHA US Government JobsCall Center Representative - DHAKansas City, MOPositions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Current civil service employees would be given new appointments to the civil service.
RN - OR - On Call Weekends - Lenexa City Center AdventHealthRN - OR - On Call Weekends - Lenexa City CenterLenexa, KS$32.50–$60.45 / hourEvaluate the effectiveness of care plans and interventions continuously, making necessary adjustments to improve patient health and achieve positive outcomes. Administer medications and treatments accurately and safely, following physician orders and hospital protocols, and monitor for adverse reactions.
Senior Account Executive – Performance Marketing & Call Transfers Interest MediaSenior Account Executive – Performance Marketing & Call TransfersKansas City, ALRemoteThe Account Executive focuses on new business development and outbound prospecting and is most successful when proactively identifying and pursuing opportunities rather than relying solely on company-provided leads. This hunter focuses on acquiring and growing direct advertiser relationships within high-volume consumer acquisition verticals — especially insurance and other near-prime/subprime financial services products.
On-Call Mental Health Crisis Clinician (Clinician II) Johnson County KansasOn-Call Mental Health Crisis Clinician (Clinician II)Mission, KansasMCRT is dedicated to resolving emergency situations by providing brief and intensive services to reduce individuals’ needs for hospitalization and law enforcement interaction when possible and supporting client connection to resources including but not limited to mental health care. The qualified candidate will have a strong desire to provide intensive crisis intervention services to the community, be well versed in suicide and safety assessments, be willing to strongly advocate for the best interests of the clients we serve and have a strong passion for Public Service.
On Call Mental Health Crisis Clinician (Clinician II) Johnson County KansasOn Call Mental Health Crisis Clinician (Clinician II)KSMCRT is dedicated to resolving emergency situations by providing brief and intensive services to reduce individuals' needs for hospitalization and law enforcement interaction when possible and supporting client connection to resources including but not limited to mental health care. The qualified candidate will have a strong desire to provide intensive crisis intervention services to the community, be well versed in suicide and safety assessments, be willing to strongly advocate for the best interests of the clients we serve and have a strong passion for Public Service.
NewFlexible On-Call Style Expert - Elevate Customer Experience HallmarkFlexible On-Call Style Expert - Elevate Customer ExperienceKansas City, MOStyle Expert – Halls KC (Flexible On-Call Role, Advance Scheduling) Job Category: Dept Store SalesRequisition Number: STYLE007444Apply nowPosted: March 20, 2026Part-TimeOn-siteLocations Showing 1 locationHKMO Halls KC Crown CTR200 East 25th StreetKansas City, MO 64108, USAHKMO Halls KC Crown CTR200 East 25th StreetKansas City, MO 64108, USACrown Center, one of the nation's first mixed-use redevelopments, is an 85-acre complex that welcomes more than five million visitors each year. BASIC QUALIFICATIONSThe following is required to be considered for this role:High School Diploma or GEDAt least six months of sales experience in a department store setting, or six months professional customer contact (i.e., public relations, customer service, high volume receptionist)Ability to work evenings, weekends, and some holidays.
Registered Nurse- RN (On-Call) Johnson County KansasRegistered Nurse- RN (On-Call)Shawnee, KansasJob Description: Job Duties includes: Provides comprehensive nursing services; assesses the holistic needs of individuals by incorporating family and environmental factors; collects and documents patient health history; measures and records vital signs; administers injections; completes health assessments and performs limited exams; obtains, processes, and handles lab specimens; manages, controls and implements medication administration programs; performs minor procedures and treatments within designated area of specialty. In conjunction with our Behavioral Health Nursing team, the Mental Health RN will work to help support, ACSC, a 24-hour facility which provides services for adult clients and will assist with admissions at the Youth Crisis Stabilization Center which serves adolescents.
Registered Nurse RN (On Call) Johnson County KansasRegistered Nurse RN (On Call)Shawnee, KSJob Duties • Provides comprehensive nursing services; • Assesses the holistic needs of individuals by incorporating family and environmental factors; • Collects and documents patient health history; • Measures and records vital signs; • Administers injections; • Completes health assessments and performs limited exams; • Obtains, processes, and handles lab specimens; • Manages, controls and implements medication administration programs; • Performs minor procedures and treatments within designated area of specialty. In conjunction with our Behavioral Health Nursing team, the Mental Health RN will work to help support, ACSC, a 24-hour facility which provides services for adult clients and will assist with admissions at the Youth Crisis Stabilization Center which serves adolescents.
Biometrics (Fingerprint) Technician - On Call AmentumBiometrics (Fingerprint) Technician - On CallKansas City, KansasManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. . Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs. .
Biometrics (Fingerprint) Technician - On Call Amentum Services IncBiometrics (Fingerprint) Technician - On CallKansas City, MOManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
NewPersonal Emergency Response Assoc. - On Call ConnectAmerica LLCPersonal Emergency Response Assoc. - On CallKSTo protect service quality and agent competency, the following requirement applies to all individuals hired directly into the On-Call PRA role: During the first 30 days following training completion, new-hire On-Call PRAs are required to pick up a minimum of 15 hours per week. To answer incoming telephone calls and alarms from elderly and medically at-risk individuals, referred to as Subscribers, and triage their needs with designated responders, including non-emergency and emergency responders, to obtain the appropriate level of assistance in a timely manner.
On Call Surgical Technologist II HCA Healthcare IncOn Call Surgical Technologist IIIndependence, MOAdditional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, accident, critical illness, hospital indemnity, auto, and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more. The OR Tech II in 701 Surgery provides care for birth to pediatric, pediatric-child patients between 1 to 11 years of age, adolescent patients between 12 to 17 years of age, adult patients between 18 to 64 years, and geriatric patients 65 years and older.
Style Expert – Halls KC (Flexible On-Call Role, Advance Scheduling) Halls LLCStyle Expert – Halls KC (Flexible On-Call Role, Advance Scheduling)Kansas City, MOPart timeA Style Expert owns each customer experience from beginning to end by accurately preparing and ringing sales, packaging carry out merchandise appropriately, placing special orders, facilitating the gift wrap and shipping processes as needed, and following up on all merchandise requiring special handling for the respective department. This position also assists in maintaining the function and visual presentation of the sales floor by dusting and straightening displays, restocking merchandise as needed, and replenishing cash wrap supplies such as bags, tissue paper and receipt paper.
Style Expert - Halls KC (Flexible On-Call Role, Advance Scheduling) Hallmark Cards IncStyle Expert - Halls KC (Flexible On-Call Role, Advance Scheduling)Kansas City, MOIN THIS ROLE YOU WILL: A Style Expert owns each customer experience from beginning to end by accurately preparing and ringing sales, packaging carry out merchandise appropriately, placing special orders, facilitating the gift wrap and shipping processes as needed, and following up on all merchandise requiring special handling for the respective department. This position also assists in maintaining the function and visual presentation of the sales floor by dusting and straightening displays, restocking merchandise as needed, and replenishing cash wrap supplies such as bags, tissue paper and receipt paper.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureMO$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation ManagerKansas City, MO$144,000–$241,000 / year4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms. Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms.
Registered Nurse (RN) ON CALL VITAS Healthcare CorpRegistered Nurse (RN) ON CALLLenexa, KS$40–$43 / hourOnce a week, you'll visit the local program office to meet with an interdisciplinary team, including social workers, physicians, chaplains, and nurses, who collaborate to provide holistic support for the patients and families we serve. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives.
RN ON-CALL VITAS Healthcare CorpRN ON-CALLKansas City, MO$40–$43 / hourOnce a week, you'll visit the local program office to meet with an interdisciplinary team, including social workers, physicians, chaplains, and nurses, who collaborate to provide holistic support for the patients and families we serve. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives.
NewContact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerKansas City, MO$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.