Provides guests with service by answering incoming calls, greeting callers in a friendly and courteous manner, accurately directing calls to appropriate departments, transferring calls to guests and groups, Provides accurate and timely information to callers, assisting guests with wake-up calls and room service requests. Answers incoming external calls, providing guests with hotel room information and resort amenities, determining appropriate room type based on guest needs, billing, entering guest information into property management system, informing guests of guarantees, special rates, and cancellation policies, as well as up-selling and cross-selling when appropriate.