113 Results for

Call Center Jobs in West Springfield, MA

Jobs

Hartford, CT30+ days ago

$47.82–$57.41 Per Hour

A high school diploma or the equivalent plus five years of progressively responsible pipeline component repair and masonry experience including some experience in a lead capacity, or five years of progressively responsible sewer line maintenance or related experience including at least two years in a lead capacity, with demonstration of competent performance in one of the functions described in this specification. The purpose of this classification is to provide responsible utility maintenance lead and laboring work which may involve overseeing a crew in the construction and repair of water and sewer pipelines and the cleaning and maintenance of sewer pipelines.

New!

Hebron, CT1 day ago

Under the direction and general supervision of the Nurse Manager, the registered nurse utilizes evidence based practices in accordance with the State Nurse Practice Act, policies and procedures of the hospital and as directed by the medical staff. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.

Hartford, CT27 days ago

$20–$24 Per Hour

Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery. Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics, delivering best-in-class experience for all our clients, with a full understanding of the complexity of their concerns.

Hartford, CT30+ days ago

Respond to Exchange Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints. Escalate inquiries or complaints as needed to a Tier 2 Call Center Representative and for transfer to Tier 3 staff, the Exchange, DSS Benefits Center, OHA, CID, and other consumer support resources as appropriate.

Hartford, CT30+ days ago

Oversee passenger trip requests manually or through the use of an automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.), considering operator and vehicle availability and vehicle capacity types. Talent Requirements: Minimum of three (3) years experience as the supervisor/manager of a large urban Call Center operation handling more than 25,000 calls per month.

Hartford, CT30+ days ago

This role requires strong customer service skills, empathy, attention to detail, and the ability to resolve inquiries accurately and efficiently in a high-volume call center environment. As a Customer Care Specialist, you will serve as the first point of contact for individuals seeking information related to social service programs.

New!

Hartford, CT5 days ago

The Customer Experience Associate II reports directly to a Call Center Supervisor and serves as the primary point of contact for families seeking information regarding additional financial assistance programs designed to help cover food expenses during the summer months when children are not in school. This role requires providing professional, courteous, and accurate telephone support while documenting all interactions and ensuring compliance with established policies and procedures.

New!

Windsor, CT1 day ago

You will provide program and account information while delivering exceptional customer service through active listening, empathy, and effective problem-solving. Essential Responsibilities - Answer inbound calls from program applicants and recipients regarding social service programs.

CT30+ days ago

Remote

Organization Information: Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

CT14 days ago

Remote

The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts.

East Hartford, CT30+ days ago

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We will rely on you to actively listen to our callers and use excellent customer service skills, compassion and empathy to assist them.

Windsor, CT21 days ago

$17.50–$23.64 Per Hour

WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. Processes customer service requests, problem inquiries and fields transactions of high-level complexity within business segment independently and proficiently.

East Hartford, CT28 days ago

$49,126–$63,800 Per Year

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In this role, you can expect the following working conditions: Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Farmington, CT30+ days ago

$56,160–$99,360 Per Year

Interact with various departments throughout the organization to identify, address and resolve questions, procedures and issues surfacing through communication and contact with members, providers, and facilities. Develop, supervise, and audit the telephone call center staff to consistently achieve departmental goals and create an effective interface between internal and external customers.

EAST HARTFORD, CT30+ days ago

Our company operates through partnerships with hundreds of domestic and international agent partners that provide courier pickup, and delivery services on behalf of MNX, and all of the major commercial airlines for air haul lift. Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries.

Hartford, Connecticut30+ days ago

Company: Precision Human Resource Solutions, Inc. (CT\MA\RI)Contract Contact: CT/MA/RI CareersOffice Email: InfoNE@precisionhr.netOffice Phone: 860-756-5626Office Address: 101 Centerpoint Drive, Suite 102, Middletown, CT 06457. * Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.

hartford, CT30+ days ago

Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics delivering best in class experience for all our clients, with full understanding of the complexity of their concerns. Respond to customers via phone (voice) regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.

Hartford, CT12 days ago

The successful candidate will be responsible for the following: Handle incoming and outgoing Proxy Solicitation and Information Agent calls. The successful candidate will demonstrate the following experience, skills and behaviors: 1-3 years of high-volume call center experience.

Hartford, Connecticut30+ days ago

iShare was founded to fill a real market need – with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company’s unique scenario and requirement, and then architect a solution accordingly. Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics delivering best in class experience for all our clients, with full understanding of the complexity of their concerns.

Hartford, Connecticut30+ days ago

Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.   . Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.   .

East Hartford, CT30+ days ago

Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.

Springfield, MA30+ days ago

Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

Windsor, CT30+ days ago

$152,960–$169,960 Per Year

Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire.

Barre, MA30+ days ago

$17–$20 Per Hour

Full-time and part-time positions are offered the following benefits: • Retirement Plan • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identify Theft Protection • Pet Insurance • Other voluntary benefits, including: • Critical Illness Insurance • Accident Insurance • Hospital Indemnity Insurance • Legal Services • Choice Auto and Home Program. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Springfield, Massachusetts30+ days ago

Willimantic, CT30+ days ago

We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Rushford Center, one of Connecticut's leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs.

East Longmeadow, MA30+ days ago

East Longmeadow Public School District is committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, ethnicity, national origin, religion, age, gender, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. Together we can continue to build an inclusive work culture that centers equity, encourages empathy, supports belonging, and embraces cultural diversity as an important asset to the overall success of our schools.

East Longmeadow, MA30+ days ago

Why You Should Join Our Team: East Longmeadow Public School District is committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, ethnicity, national origin, religion, age, gender, sexual orientation, gender identity, disability status and veteran status allows us to serve our communities better. Together, we can continue to build an inclusive work culture that centers equity, encourages empathy, supports belonging, and embraces cultural diversity as an important asset to the overall success of our schools.

Hartford, CT12 days ago

$171,500–$307,500 Per Year

Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

Hartford, CT20 days ago

$144,000–$241,000 Per Year

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.

Bloomfield, CT9 days ago

$41,600–$50,000 Per Year

The "Estimate of Total Expected Annual Earnings" listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. This role will have a combination of inbound and outbound calls, chats, and emails from customers who have already expressed interest through our marketing channels—but it also includes a significant outbound component focused on follow-up, confirmations, and appointment setting.

Canton, Connecticut30+ days ago

Mitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for a Customer Service position in our Customer Concierge Department. Candidates must possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills.

Manchester, Connecticut30+ days ago

Works with Triage Center, Engagement Specialists, and front desk staff to coordinate access for clients who are being discharged from higher levels of care, or having difficulty connecting to outpatient level of care. Manages the flow of Open Access patients across five clinic sites, by assigning clinicians, scheduling appointments and ensuring intake paperwork is completed.

hartford, CT30+ days ago

Responsible for driving service excellence, managing daily operations, and ensuring compliance while handling escalations and improving client experience. • Experience in transfer agency, brokerage operations, or investment services (REQUIRED) .

Hartford, CT14 days ago

$124,600–$255,900 Per Year

Deloitte's Center for Health Solutions (DCHS) is seeking a Senior Research Leader to drive innovative thought leadership, support our teams, serve our clients, develop impactful collaborations in the market, and elevate the voice of Deloitte in life sciences and the health care industry. Help support and enhance an always-on distribution system (segmented audiences, executive moments that matter, enablement packaging, and digital/multimedia assets) so business leaders receive relevant and timely insights when they can act.

CT19 days ago

Remote

In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center. Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3.

Springfield, MA30+ days ago

Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: • Hiring, directing job assignments • Monitoring staff performance • Coaching, counseling, training • Assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.

Hartford, CT13 days ago

Remote

$122,800–$184,200 Per Year

Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon Connect) and Voice Bots/Conversational AI, including delivery through Cloud Formation Templates and platform enablement using Infrastructure as Code (IaC). Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.

New!

Newington, CT6 days ago

The position is responsible for: facilitating continuous throughput of patients from all points of entry within the Hartford HealthCare system by utilizing effective verbal communication, reviewing technology that supports patient placement activities, and swift clinical decision making. Collaborates with clinical management in the identification of patient needs related to changes in clinical condition, emergent transfers and trauma calls associated with bed management activities/placement efforts.

Newington, CT30+ days ago

The position is responsible for facilitating continuous throughput of patients from all points of entry within the Hartford HealthCare system by utilizing effective verbal communication, reviewing technology that supports patient placement activities, and swift clinical decision making. Collaborates with clinical management in the identification of patient needs related to changes in clinical condition, emergent transfers and trauma calls associated with bed management activities/placement efforts.

New!

East Hartford, CT4 days ago

Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X. Knowledge, Ability and Skill: Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.

Northampton, MA21 days ago

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

Springfield, MA23 days ago

Remote

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. Detailed Job Description: Nice CXOne Architecture Analyze the requirements and build the infrastructure, IVR systems and all the configurations required in the system.

Bloomfield, CT30+ days ago

Partnering across Enterprise Architecture, Product, Technology, Operations, and business leaders, this role provides architectural direction in complex, fast-changing environments-clarifying options, influencing decisions, and translating business needs into actionable technology strategy. The Senior Architect, Enterprise Servicing shapes the enterprise architecture for an end-to-end member/patient servicing experience across digital self-service, contact center/voice, and supporting operational workflows.

Hartford, CT30+ days ago

$46,222–$69,333 Per Year

As a Personal Lines Auto and Home insurance Licensed Agent you will be responsible for providing comprehensive insurance solutions, evaluating risk and confidently asking for the sale while overcoming objections. There is potential to earn lucrative rewards, including monthly, quarterly, and annual pay-outs along with sales incentives and contests.

Hartford, CT30+ days ago

$46,222–$69,333 Per Year

Hartford, Connecticut30+ days ago

Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities. In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.

Windham, Connecticut13 days ago

Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.

Storrs, Connecticut30+ days ago

West Springfield, Massachusetts13 days ago

Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities. This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists.

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Call Center Jobs in West Springfield, MA

Utility Maintenance (Limited to Command Center - Utility Services employees) MDC

Registered Nurse (RN) - Ambulatory Surgery Center Windham Hospital

Customer Service Representative Prodware Solutions

Call Center Representative- CT MMC Group

Call Center Manager MV Transportation Inc

Customer Care/Call Center $21/hr Veterans Sourcing Group

Customer Care/Call Center ^ Customer Care Specialist ^ Inter Veterans Sourcing Group

Call Center Agent Veterans Sourcing Group

Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr Community Health Center Inc

Call Center Specialist - Remote - Part-Time (22.5hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr Community Health Center Inc

Call Center Specialist MMC Group

Call Center Customer Service Representative Waste Management Inc

Call Center Supervisor Conduent Inc

Supervisor, Call Center - Hybrid role (Farmington, Connecticut) EmblemHealth Inc

Logistics Coordinator / Call Center Aviation Focus ON-SITE Sun-Thur 3rd shift UPS

Call Center Representatives $17.25/hr Precision HR Solutions

Inbound Call Center Reps - Financial Transfer Agent Dept. iShare Inc

Call Center Representative Bilingual Equiniti Ltd

Inbound Call Center Reps - Financial Transfer Agent Dept. iShare

Biometrics (Fingerprinting) Technician - On Call Amentum

Biometrics (Fingerprinting) Technician - On Call Amentum Services Inc

EMS Call Receiver Global Medical Response Inc

Manager, Contact Center, Residential and Business (Hybrid Schedule) Eversource

HOUSEKEEPER LEAD (ON CALL) Compass Group North America

EMS Call Receiver AMR

Admissions Specialist (CSR, DARC, RSS) - The Ridge Recovery Center Hartford HealthCare Corp

Daily On Call Substitute Longmeadow Public Schools

On Call Substitutes Longmeadow Public Schools

Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu Ltd

PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu Ltd

Scheduling Specialist (Contact Center) JP Carroll Roofing

Business Development Center Associate Customer Concierge Mitchell Subaru

Access Coordinator: Triage Center DMHAS- 6920 CHR Career

Transfer Agency Contact Center Supervisor iShare Inc

Senior Manager 1: Research Leader - Deloitte Center for Health Solutions Deloitte Touche Tohmatsu Ltd

Contact Center as a Service/AWS Connect System Administrator Senior TekSynap Corp

MEMBER CONTACT CENTER REP Freedom Credit Union

AWS Cloud Engineer - Contact Center REMOTE AVAILABLE The Hartford Insurance Group Inc

Bed Manager / Care Logistics Center Hartford HealthCare Corp

Care Logistics EMS Dispatcher / Care Logistics Center Hartford HealthCare Corp

Welcome Center Specialist Goodwin University

Patient Care Coordinator, Cancer Center IMCS Group Inc

Consultant | Network | Contact Center Speech Technologies IMCS Group Inc

Senior Architect (IT Principal), Enterprise Architecture - Contact Center & Service Transformation The Cigna Group

**July 13 Start Date ** Inbound Sales Center Insurance Agent, Personal Lines The Hartford Insurance Group Inc

*** July 27 Start Date*** - Licensed Inbound Sales Center Insurance Agent, Personal Lines The Hartford Insurance Group Inc

Senior Banker II - Albany Avenue Financial Center Bank of America

Relationship Banker - Windham Financial Center Bank of America

Senior Banker II - Mansfield Financial Center Bank of America

Senior Banker - West Springfield Memorial Financial Center Bank of America

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