This role is the architect of tools, systems, and customer connections - someone with a strong appetite for big data, technical depth to build and operate analytics infrastructure, and marketing acumen to translate customer signals into compelling narratives that drive action across the organization. You will set the strategy, build the operational infrastructure, and run the day-to-day program, working across product, engineering, customer service, field service, marketing, legal, and data science to close the loop on customer feedback at scale.