Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health. Maintains a complete understanding of the Arnot Health's emergency procedure in regard to fire, safety, and disaster procedures; knows Clinical Supervisor's role in fire drills, evacuation procedure, and internal/external disaster drills.