Retrieve, analyze and discuss monthly reports from the sub-servicer including: +Review of delinquencies+Ensure servicing fees charged are compliant, customary, and accurate+Monitor portfolio loans+Review call center and ticket trends+Monitor all loss mitigation efforts and foreclosure progress+Monitor and approve loan level fee requests+Monitor deliveries and reconcile initial data with sub servicer+Identify and suggest improvements based on reporting trends+Communicate plan of action with sub-servicer+Coordinate recurring oversight reviews of the sub-servicer, identify control, operational, financial, or compliance concerns, track corrective actions, and escalate significant issues to management as appropriate. Perform general management responsibilities, including responding timely to employee issues and questions, assisting in the staffing and hiring process for department positions; coaching and motivating employees to obtain their best, reviewing performance both formally and informally, and maintaining confidential employee records and correspondence.