This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products. Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements.