SOME OF THE ESSENTIAL JOB DUTIES INCLUDE: Answers department telephones; assists callers with questions regarding general information on department programs, services or procedures; refers callers to other staff members as appropriate and taking messages; scheduling appointments; greets visitors and/or customers; provides general information; and/or refers persons to appropriate staff member; receives forms, applications and/or fees; and logging/recording general information such as date received or dollar amount; forwards and/or files as appropriate; issues receipts; performs data entry, which involves referring to completed documents or forms, rather than research and/or calculating information; receives, dates and distributes incoming mail; prepares outgoing mail; receives, storing and delivering documents, office supplies, records, etc. updates departmental records; stores records and forwarding boxed records to Archives Center; completes the proper documentation to reflect the transfer of boxes records to and from each department; coordinates pick-up and delivery trips of stored records; pulls all records and boxes requested by each department; operates office equipment such as computer, photocopier and fax machine; keeps maintenance records for copiers, typewriters, elevators, time clocks, etc.