Pensacola, FL30+ days ago
Dress Code: Business Work Environment: Professional Business Office Candidate Responsibilities: * Answering phones and maintain phone log * Enters complaint, case, and assessment information in web-based documentation system * Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers * Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings * Imputing data into RTC Data Base * Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe) * Investigates and resolves long-term care facility residents' complaints * Identifies significant individual and systemic problems affecting residents * Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment * Conduct facility on-site assessments * Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours Experience Required: * 1 year of professional office experience * Strong data entry and typing skills * Attention to detail * Knowledge of the rules governing Ombudsman investigations and assessments * Ability to collect and analyze evidence * Knowledge of basic investigative techniques, including writing accurate investigative reports * Good organizational skills FL-DEA-Long Term Care Ombudsman Program-Quality Control Analyst -If selected for employment applicant will be required to become a certified Ombudsman upon timeframe set by employer.