Skill in: Providing customer service; Prioritizing and organizing work; Using computers and related software applications; Handling cash; Managing conflict; Implementing sound decision making; Implementing sound judgment; Researching account discrepancies; Keyboarding; Maintaining files, records, databases, and other related systems; Applying local, state and federal laws, rules and regulations; Performing mathematical calculations; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. Working knowledge of: Customer service principles; Modern office principles and practices; Mathematical concepts; Bookkeeping principles and practices; Database management principles; English usage, spelling, grammar, and punctuation; Records maintenance principles; Filing systems; Applicable court terminology; Applicable local, state and federal laws, rules, and regulations; Cash handling procedures.