REQUIRED SKILLS AND KNOWLEDGE: The RN will: • demonstrate the knowledge, abilities, and skills to provide age and culturally specific patient care and education; • demonstrate effective verbal and written communication skills and interpersonal skills with peers, physicians, patients, families, and team members; • use appropriate channels of communication; • maintain patient / family confidentiality (HIPPA); • demonstrate ability to prioritize and perform multiple tasks; • be highly self-motivated, flexible and creative, with strong leadership and presentation skills; • demonstrate critical thinking with problem resolution; • maintain competence and demonstrate evidence of continuing professional growth; • demonstrate the ability to accept and implement change; • demonstrate the ability to work and function independently in a variety of settings, including culturally diverse settings. The primary goals of the Patient Navigator role are to: (1) improve patient outcomes; (2) support, educate, guide and empower the patient / family; (3) bridge gaps in communication and promote timely transition between service providers along the healthcare continuum; (4) provide seamless and efficient patient care; (5) remove barriers to care and minimize fragmentation of care for the patient / family; and (6) provide a consistent contact person and advocate for the patient / family, in order to improve the patient / family experience and satisfaction.