This role carries direct responsibility for day-to-day operational execution of Family Engagement Services, including people management, staffing and scheduling, training and education, SOP adherence, documentation quality, regulatory compliance, escalation handling, and coordination with other LiveOnNY departments to sponsor family engagement services in support of the progression and maturity of potential donor evaluation and management through recovery services, allocation and placement, and transportation. The Director, Family Engagement Services directs Family Engagement Services in alignment with this framework and is accountable for ensuring that both first-person authorization and non–first-person authorization scenarios are handled consistently, ethically, and in full compliance with CMS, OPTN, the New York State Anatomical Gift Act, FDA requirements, and all applicable LiveOnNY policies, SOPs, and directives.