UNKNOWN

FEED

Youll enjoy comprehensive medical benefits, weekly pay via direct deposit, a robust referral bonus program, paid sick time, and reimbursements for licensure, certification, travel, and related expenses. This vital role ensures seamless patient experiences by managing crucial processes that keep our healthcare services running smoothly.

HOUR

Join Our Team as a Human Resources - CMA - Admitting, Scheduling & Billing Specialist at Cayuga Medical Associates! Are you seeking a dynamic opportunity to make a meaningful impact in healthcare administration? Cayuga Medical Associates is looking for a dedicated and detail-oriented HR professional to support our admitting, scheduling, and billing operations. This vital role ensures seamless patient experiences by managing crucial processes that keep our healthcare services running smoothly. Become part of a passionate team committed to excellence and patient care, where your skills can truly shine. Required Skills: <ul><li>Strong communication and interpersonal skills to collaborate across departments.</li><li>Excellent organization and attention to detail to manage multiple tasks efficiently.</li><li>Proficiency in using Microsoft Office Suite (Word, Excel).</li><li>Experience with healthcare administration, including insurance verification, prior authorizations, or medical billing.</li><li>Ability to handle sensitive patient and financial information with integrity.</li><li>Familiarity with medical terminology, CPT/Diagnosis codes.</li><li>Basic knowledge of third-party reimbursement requirements and regulations.</li></ul> Nice to Have Skills: <ul><li>Experience working in a healthcare setting such as a physician practice, hospital, or health plan.</li><li>Knowledge of third-party technology platforms and electronic verification tools.</li><li>Previous experience in patient registration, billing, or revenue cycle management.</li></ul> Preferred Education and Experience: <ul><li>Associates degree with at least two years of relevant healthcare experience, or</li><li>High school diploma (or equivalent) with four or more years of relevant experience.</li><li>Minimum of two years experience in healthcare administration, particularly in authorization, billing, or scheduling roles.</li></ul> Other Requirements: <ul><li>Ability to lift up to 20 pounds and stand or sit for extended periods.</li><li>Flexibility to adapt work schedules as needed.</li><li>Occasional travel to different locations is not required.</li><li>Maintain compliance with federal, state, and local healthcare regulations.</li></ul> This position offers an hourly pay rate of $36.85, with the opportunity to thrive within a supportive team environment. Youll enjoy comprehensive medical benefits, weekly pay via direct deposit, a robust referral bonus program, paid sick time, and reimbursements for licensure, certification, travel, and related expenses. Plus, benefit from a dedicated team committed to your professional growth and success. Ready to advance your career in healthcare administration? Apply now and become a vital part of Cayuga Medical Associates, where your skills help us deliver exceptional patient care every day!

VieMed Healthcare Staffing

Human Resources - CMA - Admitting -- Scheduling -- Billing - Cayuga Medical Associates

Billing

Certified Medical Assistant

Childcare

Communication Skills

Current Procedural Terminology (CPT)

Detail Oriented

Health Plan

Healthcare

Healthcare Administration

Healthcare Reimbursement

High School Diploma

Hospital

Human Resources

Interpersonal Skills

Lift/Move 20 Pounds

Maintain Compliance

Medical Billing

Medical Records

Medical Terminology

Microsoft Excel

Microsoft Office

Microsoft Word

Multitasking

Patient Care

Patient Care Authorizations

Patient Registration

Process Management

Regulations

Regulatory Requirements

Revenue Management

Team Player

Willing to Travel

HaleyMarketing

OTHER

The Bassett Medical Group is comprised of full-time physicians and advanced practice clinicians who provide primary and specialty care at the Bassett Clinic, Bassett Medical Center in Cooperstown, and over two dozen community-based primary care centers across eight counties. Department Overview (Text Only): The Medical Office Assistant (MOA) – Ambulatory Care, Float Pool position supports Bassett Medical Group (BMG) by providing clinical coverage across a network of outpatient clinics.

Overview:
Are you looking to make a difference by improving the health of our patients?  Here you will find an innovative culture that is patient-focused and dedicated to making a difference.  We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. 

Department Overview (Text Only):
The Medical Office Assistant (MOA) – Ambulatory Care, Float Pool position supports Bassett Medical Group (BMG) by providing clinical coverage across a network of outpatient clinics. The Bassett Medical Group is comprised of full-time physicians and advanced practice clinicians who provide primary and specialty care at the Bassett Clinic, Bassett Medical Center in Cooperstown, and over two dozen community-based primary care centers across eight counties. MOAs in this float role travel frequently to various BMG sites—including Cooperstown, Norwich, Oneonta, Herkimer, Cobleskill, Delhi, and Little Falls—to ensure consistent patient care coverage. This position is eligible for mileage reimbursement and typically follows a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m., with occasional Saturday coverage as needed.

Responsibilities:
Serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. Essential Job Functions: • Reception/Call Handling • Receives and greets every patient in a courteous and friendly manner using a welcoming positive    tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on    patient satisfaction surveys. • Ensures new patients are provided with a Welcome to Bassett Network Packet which includes    Advance Directive information. Health Information Privacy documents, plus Health Center and    Bassett Network brochures. Also established patients over the age of 18 who do not have    documentation of receiving Advanced Directives are provided this information as reviewed    through random audits of system documentation. • Raises up emergent situations or expressed patient problems directly to Supervisor or    Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse • Answers phones within 3 rings using a 3 part greeting (Name of Dept., your name, “How may I    help you?”) as observed by Supervisor and as noted in compliance reports • Ends calls by asking patient if there is anything else we can do for them today as observed by    Supervisor and as noted in compliance reports • Takes clear, complete and accurate phone messages,(and follows up on these messages to    make sure the patients needs are met) or prescription requests using the electronic medical    record messaging system as observed by Supervisor and reported by providers and nurses • Available for incoming calls, maintains operator statistics at or above institution standards. • Offers patients the opportunity to sign up for MyBassett on the phone. • Proactively keeps patients informed of any delays in their providers schedules that may impact    their time to be seen. • Registration/Appointment Scheduling/Referrals • Obtains all information necessary to complete the outpatient registration process assuring   demographic and insurance information is correct and is entered or scanned into the system   accurately as monitored by system audit • Accurate confirmation of attending PCP and Billing PCP, when appropriate. • Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies   and compliance requirements is accurate and complete as monitored by systems audits. • Maintains required level of knowledge and proficiency in all core functions (demographic and   financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of   front desk services as measured by system audits. • Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet   Medicare regulations. • Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items   workqueue are made in the appropriate Bassett system within 24 hours of system notifications, in   accordance with standard operating procedure. • Answers questions from patients regarding the organization and/or services, and provides   directions to the appropriate clinical location as necessary. • Offers patients the opportunity to sign up for MyBassett in person. • Listens to patient’s request for an appointment, then schedules an outpatient appointment to meet   the patient’s needs while following department scheduling guidelines as reported by providers and   observed by supervisor. Offers alternate providers or locations when appropriate to meet the   patient’s needs. Raises up patient’s needs that they cannot meet to the Supervisor or Supervising   Nurse. • Accurately fills out the Interactive Face Sheet, and confirms the demographic and insurance   information of the patient, and updates as necessary. • Ensures patient preferences for communication are up to date. This will ensure appointment   reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. • Reminds patients that the collection of their co-pay will be expected at the time of the visit. • When scheduling, utilizes all available functions such as, Auto Search, Combine Departments,   Schedule Scanner, etc to ensure that the best possible appointment selection is made, for   business operations and patient satisfaction. • Performs edits of daily appointment schedules at the request of their Supervisor. Follows policy   and procedure for rescheduling appointments and contacting patient directly to reschedule   appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests   from providers or other staff to adjust appointment schedules to Supervisor for review and   approval before acting, as noted by Supervisor. • Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in   advance of appointment as noted by patients and observed by Supervisor • Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely   manner as observed by supervisor and compliance reports. • Processes electronic or written requests for urgent referrals same day. Processes electronic or   written routine referral requests within 24-72 hours. • In regards to referrals, ensures complete and accurate information is recorded in accordance with   standard operating procedure to support reimbursement and regulatory compliance and patient   care. When appropriate prior authorizations are obtained and documented appropriately within the   referral. • Work the “ Incoming” and “ Outgoing” queues in your area according to departmental standards. • Follow up with “referred to” providers to ensure that patients kept their appointments and all   results have been received in the “referred by” providers office. • Displays ownership of the entire patient experience, including but not limited to, scheduling,   registration, being aware of the patients lobby experience, and completion of all referral duties. • Collection of Payment/Cash Handling • Conveys to patient what payment is due based on Insurance Card or Insurance Verification   system and request how patient will be paying today, via cash, check or credit card. • Receive and receipt all payments with no more than 2 minor errors per quarter as determined by   daily cash up verification, and in accordance with finance policy and procedures. • Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as   determined by daily cash up verification, and in accordance with finance policy and procedures. • Office Support/Cross Coverage/Confidentiality • Date stamps in all incoming patient related information and delivers to appropriate provider or   staff person for action on a daily basis as observed by providers, coworkers and Supervisor • Completes all basic patient demographic information on forms, such as Disability and Workers   Comp before delivering to nurse or provider to complete • Mails outgoing patient information such as lab letters and completed forms in accordance with   Bassett Policy • Prepares correspondence to patients and/or other entities as directed by providers or supervisors   as observed by providers and supervisors • Prepares outside patient health information for scanning per Document Imaging procedures as   observed by certified document imaging staff or Supervisor • Completes indexing and scanning of hard-copy patient health information into electronic health   record or packages and sent to HIM for scanning per Document Imaging procedures as measured   by DI quality audits nd as reported by providers • Sends requests for routine or subpoenaed medical record releases to assigned HIM location for   processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day   requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM   resources with any questions about how to process a release or what information to release • Maintain appropriate inventory of office supplies and required forms for daily operations following   established procedures • Establishes and maintains departmental record keeping and filing systems. Classifies, sorts,   distributes and/or files correspondence, articles, mail, records and other documents • Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24 hour   departments, appropriate handoffs are made. • Covers at other locations or departments as requested, with orientation, performing like office   functions as noted by Supervisor • Ability to adapt to various workflows, processes and policies to support the operations and patient   care throughout the network. • Per protocol, staff member goes into waiting area to greet patient, and to inform them of any • Patient is identified using 2 identifiers, such as name and date of birth, in accordance with   National Patient Safety Goals as observed by supervisor and/or peer review. • Communicates patient issues/concerns to providers as measured by provider feedback and   supervisory observation. • Ensures appropriate forms are given to all patients depending on appointment type and or   specialty. • Assists the patient to navigate through all stages of their visit. • Patient Health Information is accessed to perform job responsibilities and for no other reason.   Patient information is kept confidential and discussed on a need to know basis only. As observed   by Supervisor and based on organizational audits • Assumes responsibility for continuing education by maintaining competency in programs required   for daily responsibilities, including clinical information systems, office automation systems and   insurance issues. • Attends required in-services as requested by supervisor. • Identifies need for computer training or refresher courses and attends as necessary • Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed   with no more than 1 unexcused absence per year as measured by supervisory audit. • Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge   coding information and creation of open referrals) by attending meetings, training and reading all   pertinent training documentation and memos as documented on annual in-service record. • Maintains a thorough knowledge and understanding of insurance and local carrier’s medical   coverage policies as they relate to the Appointment.. • Required to attend at least 4 educational opportunities per year, such as BIL opportunities, PARS   opportunities etc. • Performs similar or related duties as requested or directed

Qualifications:
Education:<ul><li>High School diploma or GED, required</li><li>2 Year / Associate degree may be considered towards one year of relevant work experience.</li></ul>Experience:<ul><li>Required - 1 Year minimum of Releveant Work Experience</li><li>Required - 1 Year minimum of Customer Service Experience</li></ul>Skills:<ul><li>Computer Skills</li><li>Customer Service</li><li>Time Management</li><li>Maintain Confidentiality</li><li>Interacting with People</li></ul>Work Type:<ul><li>Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.</li></ul>Job Functions:<ul><li>Frequent - Typing/ Clerical/ Dexterity, Hearing, Seeing/ Monitor/ Computer Use, Standing, Talking,Visual Acuity (color, depth, perception), Walking</li><li>Occasional - Grasping, Lifting, Pulling, Reaching, Repetitive Motion, Stooping.</li><li>Constant - Fit Test</li></ul>Hazards:<ul><li>Occasional - Bodily Fluids/ Bloodborne Exposure</li></ul>Travel:<ul><li>No Travel Required.</li></ul>

Total Rewards:
Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:  <ul><li style="color:#242424">Paid time off, including company holidays, vacation, and sick time</li><li style="color:#242424">Medical, dental and vision insurance</li><li style="color:#242424">Life insurance and disability protection</li><li style="color:#242424">Retirement benefits including an employer match </li><li style="color:#242424">And more!</li></ul>Specific benefit offerings may vary by location and/or position.

Pay Transparency Statement (Text Only):
Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

Min:
USD $16.98/Hr.

Max:
USD $25.47/Hr.

EEO Statement (Text Only):
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Bassett Medical Center

Medical Office Assistant - Float Pool - Region 3

Administrative Skills

Advance Beneficiary Notice (ABN)

Ambulatory Care

Automation Systems

Business Operations

Calendar Management

Clinical Information Systems

Co-Payments

Computer Skills

Customer Support/Service

Data Collection

Data Entry

Data Quality

Demographics

Documentation

Financial Policies

Financial Procedures

Healthcare Providers

Information Technology/Systems Audit

Insurance

Inventory Management

Managed Care

Medical Assistance

Medical Office Administration

Medical Treatment

Medicare

Meeting Minutes

Messaging Technology

Nursing

Nursing Management

Operational Support

Operations

Outpatient Care

Patient Safety

Prepare Correspondence

Prescription Drugs

Primary Care

Quality of Care

Regulatory Compliance

Reimbursement

Standard Operating Procedures (SOP)

Statistics

Telephone Skills

Time Management

Typing

[AW]-iCims

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Human Resources - CMA - Admitting -- Scheduling -- Billing - Cayuga Medical AssociatesVieMed Healthcare Staffing

Medical Office Assistant - Float Pool - Region 3Bassett Medical Center

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