Duties and Responsibilities (Essential Functions):Patient Account Management/Insurance & Financial dutiesCompletes all patient arrival and exit procedures - to include entry of appropriate dental procedure (CDT) codes into patient accounts and receipt and accounting of cash & credit card payments/co-payments; ensures proper/secure cash handling procedures are adhered to by staffEnsures all required paperwork is provided and accurately completed upon patient arrival, scans documents, and inputs customer data into clinical software systemCompletes insurance verification on all insured patients and completes precertification when requiredDiscusses financial options and obligations with patients based upon program eligibility and insurance coverage estimatesAssists the clinic business manager with posting of insurance payments and making account adjustments/write-offs as necessary; reviewing patient explanation of benefits (EOBs) while reconciling with patient accounts, and follow up on insurance denialsMonitors outstanding insurance and Medicaid claims; provides requested documentation to insurance carriers on outstanding claims; contacts patients about outstanding account balances to collect accounts receivables dueCustomer Contact & SchedulingGreets patients upon arrival and exit of appointmentsOversees the maintenance of the patient schedule and recall system, ensuring clinic schedules are maintained at capacity in order to meet patient demand and maximize revenue & contacts patients to discuss follow-up on proposed treatment plans; calls patients to confirm appointments; reschedules patients when cancellations/vacancies occur to maintain schedule at capacityReceives patient complaints and offers resolutions when possible and within authorized limitations; refers complaints to department management/administration when requireManages clinic's telephone and messaging system and ensures all telephone calls are answered courteously and promptly; serves as primary call receiver and ensures telephone coverage at all times; takes telephone messages and ensures prompt and accurate deliveryManages the clinic online appointment request systemClerical/Staff & Student SupportProvides administrative support to clinical faculty, staff, and students (faxing, copying, non-clinic scheduling, etc.)Facilitates communication between faculty, staff and students to ensure seamless operation between business and patient care areasAssists LCSDM administration by producing various clinical statistic reports, relaying communication between central administration and clinical personnel, and serving as a linkage between administrative and clinical programsDistributes mail to clinical personnelMaintains administrative supply stock and submits purchase requisitions as neededMaintains cleanliness and organization of front office and patient waiting areasMay be required to perform other duties as assigned including but not limited to: committee participation, support to School's leadership team, and special event involvement. Patient Care CoordinatorThe Patient Representative is responsible for the execution of duties associated with operation of the front desk area of the Lyon College School of Dental Medicine (LCSDM) Clinics to include, but not limited to: completing administrative and financial procedures associated with patient encounters, greeting patients upon arrival and exit of appointment, assisting patients with required paperwork, input of patient data into clinical software system, managing the appointment schedule for dentists, hygienists, & dental students, answering the telephone and returning calls, directing the appropriate use of patient information, and facilitating communication between students, patients, faculty, and staff.