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Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

Waste Connections is looking for a High Energy Customer Service Representative to join the team at our Hauling location at Pro Star Waste in Goodrich, TX. Previous waste experience would be a huge plus! The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. Click Here to view <a href="https://www.youtube.com/watch?v=aYbqEqQZsEU" rel="nofollow noopener noreferrer" target="_blank">Welcome to Waste Connections</a>DUTIES AND RESPONSIBILITIES:<ul><li>Work in conjunction with other departments to resolve customer disputes.</li><li>Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.</li><li>Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.</li><li>Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.</li><li>Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.</li><li>Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.</li><li>Review, reconcile, and pay vendors in a timely manner.</li><li>A typical schedule for this position is 8am-5pm Monday-Friday.</li></ul>WORKING CONDITIONS AND PHYSICAL EFFORT:<ul><li>Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.</li><li>CSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.</li><li>Also, long periods spent sitting, typing, or looking at a computer screen are common.</li></ul>MINIMUM JOB REQUIREMENTS:<ul><li>2 years of Customer Service experience in a high call volume atmosphere.</li><li>Experience with MS Word, Excel, and Email required. Typing and 10-key skills are required.</li><li>Excellent organization and communication skills.</li><li>This position requires excellent oral and written communication skills.</li><li>Ability to read, write, and comprehend and communicate in English.</li><li>Ability to analyze and solve problems. Gather data, compile information, and prepare reports.</li><li>Experience and or ability to collect past due payments</li><li>Knowledge of collections techniques</li><li>Strong data entry skills, knowledge of accounting principles and the ability to take initiative.</li><li><h1>Must be Bilingual </h1></li></ul>#ACBoostWaste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Waste Connections

Bilingual Customer Service Representative

Accounting

Billing

Call Volume

Communication Skills

Computer Services

Customer Relations

Customer Support/Service

Data Collection

Data Entry

English Language

Housekeeping/Cleaning

Microsoft Excel

Microsoft Word

Multilingual

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Reporting Skills

Resolve Customer Issues

Sales

Service Delivery

Time Management

Typing

Writing Skills

Appcast PX 2

_*_ _Note that the pay range provided above_ _is the lowest to highest_ _rate_ _we in good faith believe we would pay for this role at the time of this posting_ _._ _We may_ _ultimately pay_ _more or less than the posted range, and the range may be_ _modified_ _in the future_ _._ _An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs._ Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.

HOUR

Customer Accounts Advisor The salary range for this role is $12.25 to $13.00 per hour/annually*. _This position is also eligible for incentive pay based on performance._ Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work + Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. + Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone + Sell customers on the benefits of timely lease agreement renewal payments + Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals + Assist with merchandise returns and guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and maintain weekly vehicle maintenance sheet and route sheets daily + Load, secure and protect product in company vehicle + Safely operate company vehicle + Assist the Sales Team as needed + Any reasonable duties requested by management Requirements + United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. + Must meet DOT requirements to obtain certification in required states (United States) + Ability to work schedule of hours varying from 8 am to 9 pm + Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly + Two years of retail/customer service experience preferred + High School diploma or equivalent preferred + Excellent interpersonal and communication skills + High energy with the ability to effectively perform all functions of the store and multitasking effectively + Proper telephone etiquette + Uphold the Aaron’s Brand and protect company assets + Maintain a professional appearance + Proficient computer skills Aaron’s Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: + Paid time off, including vacation days, sick days, and holidays + Medical, dental and vision insurance + 401(k) plan with contribution matching _*_ _Note that the pay range provided above_ _is the lowest to highest_ _rate_ _we in good faith believe we would pay for this role at the time of this posting_ _._ _We may_ _ultimately pay_ _more or less than the posted range, and the range may be_ _modified_ _in the future_ _._ _An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs._ _Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable._ _The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee_ _remains_ _in the Company's sole discretion unless and until paid and may be_ _modified_ _at the Company’s sole discretion, consistent with the law._ _Benefits vary based on FT and PT employment status._ C1473 - Nacogdoches Nacogdoches TX

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Bilingual Customer Service Representative Waste Connections

Customer Accounts Advisor Aaron's Inc

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