Remains current in knowledge of and provides accurate information to students and staff related to Federal Pell Grant, Florida Grants and Scholarships, Federal Work-study, scholarships, Federal Supplemental Educational Opportunity Grant (FSEOG), student loans and Federal, State, and College rules and regulations related to financial aid. Provides relevant and accurate information in person or by electronic means, including email and chat, to inquiries related to tuition fees, cash/credit card payments, refunds, TIP, HIP, 1098T, Bank Mobile, collections, and other student account inquiries.