This role is fully remote and the ideal candidate will reside in Central or Eastern Time Zone: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin. Essential Job Functions: Monitor the aging of assigned individual account balances and contact customers as appropriate to collect outstanding past due balances with a goal of collecting payments while maintaining a strong positive relationship with the customer.