Provide professional, accurate, and responsive customer service to students, parents, and authorized individuals regarding student account balances, charges, payments, refunds, payment options, and the impact of financial aid, scholarships, sponsorships, and other funding sources on student accounts. Essential Duties and Responsibilities: Perform student account maintenance activities, including reviewing, analyzing, and updating student accounts; recording transactions and adjustments; researching discrepancies; and maintaining accurate financial records in accordance with established policies and procedures.