They are skilled at navigating difficult conversations, including interactions with frustrated or hostile customers, and they maintain professionalism while gathering financial information, explaining program requirements, and guiding individuals toward repayment solutions. As an ES Program Coordinator-2, Collector within the Employment Security Department Collections Unit, you will perform journey-level debt collection duties in the recovery of benefit program overpayments owed by individuals, and delinquent taxes or other balances owed by employers.