They bring deep CPG experience with natural and specialty distributors (UNFI, KeHE) and major retailers (Walmart, Kroger, Costco, Target), and will serve as the business lead for our deduction management platform implementation (Confido or similar) on Microsoft Dynamics 365. KPIs include DSO, past-due percentage, deduction recovery rate, days deductions outstanding, deduction aging, dispute win rate, write-off rate, unapplied cash, and accrual accuracy.