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This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce.

<div>Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. <br/><br/></div><div>When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.  <br/><br/></div><div><strong>Where Your Career is a Force for Good!</strong> <br/><br/></div><div><strong>WHAT YOU NEED TO KNOW (Job Overview):</strong> </div><div>When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.  </div><div>The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: <a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Frdcrss.org%2Flifesavingrole&data=02%7C01%7Ckathryn.garlock%40redcross.org%7C7fe426c6edee45b3da0308d69381d8b5%7Cdd5b5d42c0d34ad2b5f160edb3af2771%7C0%7C0%7C636858583259662977&sdata=5kDK3SW%2B8K0jDOqxThXGlWlCoqifOc3V45aB0ehsje0%3D&reserved=0" rel="nofollow">rdcrss.org/lifesavingrole</a>.<br/> </div><div><strong>WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):</strong> </div><ul><li>Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. </li><li>Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.  </li><li>Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.</li><li>May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. </li></ul><div><br/></div><div><strong><em>Standard Schedule (Waterloo, Iowa): </em></strong> </div><ul><li>To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. </li><li>Schedule is provided two to three weeks in advance.</li></ul><div><br/></div><div><strong><em>Pay Information:</em></strong></div><ul><li>Starting rate $19.50/hr.  Pay may increase depending on experience.</li></ul><div><br/></div><div><strong>WHAT YOU NEED TO SUCCEED (Minimum Qualifications):</strong> </div><ul><li>High school diploma or equivalent is required.</li><li>Customer service experience and effective verbal communication skills are required </li><li>A current, valid driver's license with a good driving record is required.   </li><li>Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.  </li><li>At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.  </li><li>Basic computer skills are required. Must be proficient with Microsoft office applications.  </li></ul><div><br/></div><div><strong>WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):</strong> </div><ul><li>Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).</li><li>Prior leadership experience.</li></ul><div> <br/><strong>BENEFITS FOR YOU:</strong> </div><div>As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: </div><ul><li>Medical, Dental, and Vision plans.</li><li>Health Spending Accounts & Flexible Spending Accounts.</li><li>PTO: Starting 15 days a year; based on type of job and tenure.</li><li>Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.</li><li>401K with up to 6% company match.</li><li>Paid Family Leave.</li><li>Employee Assistance.</li><li>Disability and Insurance: Short + Long Term.</li><li>Service Awards and recognition.</li></ul><div><br/></div><div><strong><em>Apply now!  Joining our team will provide you with the opportunity to make your career a force for good!<br/><br/></em></strong> <a href="https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Waterloo-IA/Blood-Collection-Staff---Customer-Service_RC87909" rel="nofollow">https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Waterloo-IA/Blood-Collection-Staff---Customer-Service_RC87909</a><strong><em><br/></em></strong><br/></div><div><em>The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</em><br/></div><div><strong><em>Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.</em></strong><br/> </div><div>AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an <a href="https://www.americorps.gov/partner/partnerships/employers-national-service" rel="nofollow">EONS</a> partner and share our employment opportunities with the network of organizations.</div><div> </div><div>Interested in Volunteering? Visit<a href="https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html" rel="nofollow"> redcross.org/volunteertoday</a> to learn more, including our most-needed volunteer positions.</div><div>To view the EEOC Summary of Rights, click here:  <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" rel="nofollow">Summary of Rights</a></div><br/><br/><strong>About American Red Cross:</strong><p>The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.The American Red Cross is part of the world's largest volunteer network found in 187 countries.</p>

<h3><strong><em>Down the Street. Across the Country. Around the World.</em>  Our work helps save lives.</strong></h3>
<p>With thousands of employees and hundreds of thousands of volunteers, the American Red Cross is a diverse network of individuals committed to changing the world one community at a time.  We offer a wide variety of opportunities where people are empowered to grow and do the work they are most passionate about.</p>
<p><span><strong>Be a Force for Good.<br></strong></span><strong>Join our humanitarian mission.</strong></p>

American Red Cross

Blood Collection Staff - Customer Service

Blood Bank

Certified Nursing Assistant (CNA)

Communication Skills

Compensation and Benefits

Customer Support/Service

Dental Insurance

Detail Oriented

Disability Insurance

Driver's License

EMT-Paramedics

Federal Government

Funding

Healthcare

Healthcare Customer Service

Heavy Lifting

High School Diploma

Hospital

Leadership

Manual Dexterity

Microsoft Office

Peace Corps

Phlebotomy

Physical Demands

Presentation/Verbal Skills

Regulatory Requirements

Safety Process

Team Player

Vision Plan

Willing to Travel

Betterteam

Supervise end-to-end revenue cycle functions including charge capture, billing, collections, and financial assistance programs. Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system.

<b>FTE/Scheduled Weekly Hours:</b><br/>1.00 / 40 / 1st Shift (United States of America) <br/><b>PRIMARY FUNCTIONS</b><br/>Reviews and trains staff in appropriate billing and documentation methods to ensure compliance and to maximize reimbursement. <br/><br/><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><br/>1. Supervise end-to-end revenue cycle functions including charge capture, billing, collections, and financial assistance programs. Ensure the department is organized to effectively and consistently meet the needs of patients, providers, and other customers. Assist patients with questions regarding billing statements, charges and financial responsibilities. <br/>2. Monitor accounts receivable and ensure timely and appropriate follow-up on outstanding balances to optimize cash flow. <br/>3. Review and analyze denials, underpayments and reimbursement trends. Identify root causes and implement corrective actions to improve revenue cycle performance. <br/>4. Ensure accurate payer configuration and reimbursement methodologies are maintained within the system. <br/>5. Maintain and update the chargemaster, including establishing appropriate CPT and revenue codes, as well as price setting. <br/>6. Work collaboratively with clinical departments to improve charge capture processes. Identify workflow gaps and work to implement process improvements. <br/>7. Maintain knowledge of applicable rules and regulations as they relate to the coding, billing and charge processes. <br/><br/><b>SUPERVISOR RESPONSIBILITIES</b><br/>1. Cost Awareness: Contributes to the development of departmental budget. Ensures that budgetary concerns are communicated to Manager as needed. <br/>2. Employee Performance: Identifies performance expectations and ensures that employees understand and are held accountable to those expectations. Assesses employee performance in a timely manner and works with employees to resolve performance issues. Takes timely and appropriate disciplinary actions. Acknowledges employee accomplishments. <br/>3. Organizational Policies: Communicates and enforces Waverly Health Center policies. With the Manager develops policies and procedures essential to the operation of the department in compliance with regulatory requirements. <br/>4. Staffing: Creates and maintains departmental job descriptions with department Manager. Collaborates with Manager to build a team with diverse skills and strengths by selecting the best candidate for each position. Develops effective staffing patterns to meet departmental needs. <br/><br/><b>MINIMUM QUALIFICATIONS</b><br/>1. Education, Experience, and Training <br/><ul><li>Must possess high school diploma or equivalent. </li><li>Must have a solid understanding of health care pricing and reimbursement. </li><li>Three to five years of auditing and training experience highly preferred. </li><li>Previous management experience preferred. </li><li>Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required. </li><li>Must be able to read, speak, and write fluent English. </li></ul>2. Physical Requirements <ul><li>Sitting - Approximately 100% of shift. </li><li>Standing - Not a requirement. </li><li>Walking - Not a requirement. </li><li>Lifting - Not a requirement. </li><li>Twisting - Not a requirement. </li><li>Bending - Infrequent. </li><li>Squat/Kneel - Not a requirement </li></ul><br/><br/><b>WORK ENVIRONMENT</b><br/><br/>1. May come in contact with hazardous chemicals or treatment modalities. <br/>2. The possibility exists of exposure to communicable disease due to working in a healthcare environment. <br/>3. Involvement in patient care may result in unavoidable work-related illnesses. <br/><br/>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her manager. <br/><br/>Requirements are representative of the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. <br/><br/>This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship with the Waverly Health Center. <br/><br/>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her manager. <br/><br/>Requirements are representative of the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. <br/><br/>This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship with the Waverly Health Center.

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Blood Collection Staff - Customer Service American Red Cross

Business Office Supervisor 1.0 FTE Waverly Health Center

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