Responsibilities include but are not limited to : Manage client's cases using Salesforce to track services, document case notes, monitor outcomes, and maintain accurate client's records in a fast-paced environment; Utilize Salesforce to coordinate client intake, referrals, follow ups, and reporting while ensuring timely and accurate documentation; Conduct outreach and engagement for District Attorney referral cases, perform client assessments, and deliver prevention recovery services through in-person, telephone, and virtual support; Collaborate closely with NYPD and the Peer Specialists staff to ensure response to precinct-level arrests are met at the appropriate time; Provide dispatch coverage, including response to NYPD dispatch calls and engagement with potential HOPE participants at the precinct; Help facilitate program referrals and assessments and manage the HOPE databases; Facilitate educational workshops in the community to spread overdose prevention education and facilitate ATI groups; Supervise and collaborate on the development of an initial action plan, including a thorough review of substance use-related issues; Participate in hiring and staff development, in collaboration with the HOPE Program Manager. Operating through Bronx Community Solutions (BCS), Bronx HOPE (Heroin Overdose Prevention Education) is a pre-arraignment diversion program being implemented in collaboration with the Bronx District Attorney’s Office, New York Police Department, Mayor’s Office of Criminal Justice, and several community-based health providers.