Document activities, service plans, and results in an effective manner while adhering to the policies and procedures in placeWork collaboratively and effectively within a teamEstablish positive, supportive relationships with participants and provide feedbackFacilitate communication and coordinate services between providersMotivate patients to be active, engaged participants in their healthEffectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutionsBuild and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staffContinuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situationsIf bilingual, provide interpretation for patients. Other duties as assignedPhysical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:Mobility = ability to easily move without assistanceBending = occasional bending from the waist and kneesReaching = occasional reaching no higher than normal arm stretchLifting/Carry = ability to lift and carry a normal stack of documents and/or filesPushing/Pulling = ability to push or pull a normal office environmentDexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quicklyHearing = ability to accurately hear and react to the normal tone of a person's voiceVisual = ability to safely and accurately see and react to factors and objects in a normal settingSpeaking = ability to pronounce words clearly to be understood by another individual.