Requires extensive knowledge of insurance types (e.g., HMO, PPO, POS); insurance terminology (e.g., preferred provider network, coordination of benefits); insurance professionals (e.g., case managers, utilization review coordinators, medical reviewers, claims adjudicators, provider liaisons); and insurance payment provisions (e.g., per diems, discount off charges, case rates, carve outs). Develop and maintain networking relationships with appropriate associates to gain knowledge, share information regarding rehabilitation services (e.g., payors, discharge planners, external case managers) and promote problem resolution and customer satisfaction.