Help Desk Manager CSA Global LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Help Desk Manager Client Solution Architects LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
NewHelp Desk Technician Tier III StratAcuity Staffing Partners IncHelp Desk Technician Tier IIIWashington, DC$36–$41 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Help Desk Specialist with TS/SCI Macpower Digital Assets Edge Private LimitedHelp Desk Specialist with TS/SCIWashington, DC$60,000–$65,000 / yearPosition Overview: The Help Desk Specialist will provide advanced technical support to end users across a wide range of systems and applications. This position requires an active TS/SCI clearance, a minimum of 5 years of experience in Information Technology or a related discipline, and compliance with DoD 8570.01-M
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIWashington, DCSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianWashington, DCSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Help Desk Manager E LogicHelp Desk ManagerWashington, DCE-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements.
Help Desk Specialist Ardent Eagle SolutionsHelp Desk SpecialistWashington, D.C., Washington, DC$26–$33 / hourFull timeFinal compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.
NewHelp Desk Technician - Tier II - TS/SCI with Polygraph General Dynamics Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
Service Desk Lead Jcd StaffingService Desk LeadWashington DC, District of ColumbiaCompensation: $105,000.00 per year JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Stay updated on new technologies and industry trends to enhance help desk operations and user support.
Senior Help Desk Specialist ERP InternationalSenior Help Desk SpecialistDC$50,000–$65,000 / yearAs a Senior Help Desk Specialist , you will be required to respond to queries remotely to assess and diagnose computer hardware and software problems and implement effective solutions. Overview: ERP International, LLC is currently seeking a skilled Senior Help Desk Specialist II to support our clients USDA - OIG technical support program in Washington, DC.
NewHR Information Systems Analyst U.S. Department of CommerceHR Information Systems AnalystWashington, DC$70,623–$158,322 / yearnCTAP or ICTAP eligibility: If you are a displaced or surplus Federal employee eligible for the Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must submit proof of eligibility (See REQUIRED DOCUMENTS SECTION) and be determined eligible and rated as well-qualified to receive special selection priority. Specialized experience is defined as experience using a cloud based system such as Service Now to automate workflow and analyze data performing such tasks as creating reports and dashboards, gathering system requirements, writing user stories for system requirements, testing system requirements, or creating and delivering training and training materials.
Help Desk Technician Edgewater Federal Solutions, Inc.Help Desk TechnicianWashington, Washington, DCFull timeThe ideal candidate will have knowledge in supporting various operating systems for computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site in Washington, DC. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018. .
Help Desk Analyst ECS Federal LLCHelp Desk AnalystWashington, DC$95,000–$110,000 / yearAssist in the drafting and maintenance of Help Desk process and procedural documentation, to include SOPs, FAQs, ticket trends, and installation and training materials, to maximize and improve internal efficiencies and user experience. As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and maintenance of application environments.
Help Desk Technician - TS/SCI W/ Polygraph General Dynamics Information TechnologyHelp Desk Technician - TS/SCI W/ PolygraphWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Information Systems Security Manager Armada LtdInformation Systems Security ManagerWashington, DCFull timeThe Information Systems Security Manager will oversee the cybersecurity posture of information systems and ensure compliance with federal regulations and security frameworks (e.g., NIST 800-181, RMF).Implement, monitor, and assess security controls to protect system confidentiality, integrity, and availability. This role requires comprehensive knowledge of federal cybersecurity frameworks and leads major cybersecurity compliance, authorization, and risk management activities for information systems.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of Columbia$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Help Desk Manager Alpha Omega IntegrationHelp Desk ManagerWashington, District of ColumbiaThere are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA).
Postdoctoral Associate in Meta-research - UEIS Carnegie Mellon UniversityPostdoctoral Associate in Meta-research - UEISPittsburgh, PACore responsibilities will include: Under the supervision of the Director of the Evidence Synthesis Program, the successful candidate will: Conduct collaborative research in meta-research, including topics such as: transparency and reproducibility in evidence synthesis; computational methods for literature discovery, study selection, and data extraction; evaluation of AI and open source tools that support meta-research workflows; living evidence synthesis methods; and/or bibliographic infrastructure; Teach workshops and develop curriculum on topics such as using large language models for evidence synthesis, using open source software to manage and conduct literature review, and/or the ethical and appropriate use of scholarly information in meta-research; Serve on organizing and programming committees of open science and evidence synthesis events hosted by the Libraries, including the annual Open Science Symposium and an inaugural meta-research hackathon to be held in Spring 2027; Assist in the outreach efforts of the Libraries' Evidence Synthesis Program including the support of research tools such as Sysrev and OpenAlex; Contribute to international research communities, such as Metascience, FORCE11, or ESMARConf, with poster presentations or talks on open synthesis and meta-research. Join the team of Evidence Synthesis specialists and the Open Science Program at Carnegie Mellon University Libraries, where we are working to investigate and promote open science principles within evidence synthesis and meta-research methods as well as computational approaches to improving the efficiency, transparency, reproducibility, and accessibility of research across disciplines.
Postdoctoral Associate in Meta-Research - UEIS Carnegie Mellon UniversityPostdoctoral Associate in Meta-Research - UEISPittsburgh, PennsylvaniaUnder the supervision of the Director of the Evidence Synthesis Program, the successful candidate will: Conduct collaborative research in meta-research, including topics such as: transparency and reproducibility in evidence synthesis; computational methods for literature discovery, study selection, and data extraction; evaluation of AI and open source tools that support meta-research workflows; living evidence synthesis methods; and/or bibliographic infrastructure; Teach workshops and develop curriculum on topics such as using large language models for evidence synthesis, using open source software to manage and conduct literature review, and/or the ethical and appropriate use of scholarly information in meta-research; Serve on organizing and programming committees of open science and evidence synthesis events hosted by the Libraries, including the annual Open Science Symposium and an inaugural meta-research hackathon to be held in Spring 2027; Assist in the outreach efforts of the Libraries' Evidence Synthesis Program including the support of research tools such as Sysrev and OpenAlex; Contribute to international research communities, such as Metascience , FORCE11 , or ESMARConf , with poster presentations or talks on open synthesis and meta-research. Join the team of Evidence Synthesis specialists and the Open Science Program at Carnegie Mellon University Libraries, where we are working to investigate and promote open science principles within evidence synthesis and meta-research methods as well as computational approaches to improving the efficiency, transparency, reproducibility, and accessibility of research across disciplines.