New York, New York30+ days ago
RESPONSIBILITIES: Reserves conference rooms and spaces, and liaises with other departments to ensure all needs are met; Coordinates all conference and meeting needs including: catering, signage, materials, floor plans, room set-up, speaker arrangements, registration table set-ups and audio-visual requirements; Communicates directly with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely manner; Efficiently handles numerous phone calls and emails with new booking requests and changes; Accurately enters all event information into Rendezvous software system to ensure all staff have event information readily available and can respond to any/all client requests; Creates floor plans and layouts using Visio software in a timely and efficient manner; Provides on-site support, including creating name tags and table tents, copying and printing, coat check, setting out materials and signage, greeting, directing and escorting clients; Assists with directing clients to the coat room, training/breakout rooms, pantry areas, the Conference Center, Business Center, cafeteria, their hotel or area restaurants, etc. Assists callers with conference calls and overseas calls; Meets, greets and directs clients and visitors to the Firm as point of contact after Security; Registers incoming visitors into MyKastle system; Follows the correct procedures for notifying hosts and directing visitors, as needed; Answers client questions concerning conference space, set-up, AV equipment and Conference Center capabilities; Keeps Conference Center desk area neat and well stocked with supplies; Produces and circulates reports of upcoming booking details; Maintains consistent lines of communication between clients and management team, and escalates to Manager of Events and Conference Services when needed; Provides Manager of Events & Conference Services with feedback; Assists Manager of Events and Conference Services with coordinating staff training when necessary; and.