Knowledge of different technologies a must (i.e. VOIP, POTS, PRI, ISDN); Monitors local-area network, wide-area network and Web services for network availability and optimal performance; Represents the department on City committees and in meetings as required; Assists the CIO with short- and long-term strategic planning for the City's networking infrastructure; Prepares annual budget and monitors expenditures; Receives and responds to inquiries, concerns and complaints in areas of responsibility; Attends training, seminars and conferences as appropriate to enhance job knowledge and skills; and. Participates in assessment of needs in order to select and purchase appropriate hardware/software to integrate with the existing infrastructure; Communicates hardware/software problems with outside support personnel, i.e. vendors and technical support representatives; Assists with relocation of equipment and needs created by a move to a new facility, i.e. bids for cabling, networking, and communication systems; Manages phone systems; including cabling, phone system programming, acquiring of new services, support of all existing services and assessment of existing services.