NewManager, Contact Center - Continuous Improvement American AirlinesManager, Contact Center - Continuous ImprovementFort Worth, TXdiv>Leads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance and Loyalty, among others. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.NewManager, Global Airports and Contact Center Communications American AirlinesManager, Global Airports and Contact Center CommunicationsFort Worth, TX$98,000–$134,000 / yeardiv>The Manager of Communications for Global Airports and Contact Centers is part of American’s Operations Communications team in the Global Engagement organization — a dynamic and collaborative team that helps shape the company’s actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline’s goals to frontline leaders and team members, as well as telling American’s story externally.Service Account Manager JobotService Account ManagerAbilene, TX$135,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. For decades, they have specialized in engineering, construction, design-build, prefabrication, and facility services across sectors including healthcare, data centers, aviation, education, government, and large-scale commercial projects.Senior Project Manager - Electrical JobotSenior Project Manager - ElectricalEl Paso, TX$175,000–$250,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Responsibilities: Lead and manage the execution of all phases of large-scale electrical construction projects, including conceptual development, planning, scheduling, budgeting, and implementation.Account Manager Hajoca CorporationAccount ManagerFort Worth, TXdiv>Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data. . Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.Nurse Manager, Acute Care Case Management JobotNurse Manager, Acute Care Case ManagementHouston, TX$120,000–$145,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Manager, Acute Case Management & Social Services: The Manager of Case Management & Social Services will lead a dynamic team and drive quality improvement and program outcomes!NewTechnical Site Manager - Data Centers Ecolab Inc.Technical Site Manager - Data CentersAbilene, TX$81,200–$121,700 / yearNalco Water, an Ecolab Company, seeks a dynamic Technical Site Manager with expertise in cooling infrastructure, specifically in startup, commissioning, and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams / customers. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment.Customer Service Case Manager TTECCustomer Service Case ManagerHouston, TXThey will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client’s brand throughout the case management process. As a Customer Service Case Manager working on-site in Houston, TX, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.NewBranch Manager ROCKY MOUNTAIN TRUCK CENTER GROUPBranch ManagerTye, TX$50,000–$75,000Full timeRocky Mountain Truck Centers (RMTC) operates Truck Centers (TC), Roadside (RS), and Towing & Recovery (TR) profit centers dedicated to keeping heavy‑duty trucks safely and reliably on the road. Job DetailsJob Location: Abilene - Tye, TX 79563Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $50,000.00 - $75,000.00 SalaryJob Category: ManagementBranch Manager – Rocky Mountain Truck Centers .NewSenior Network Engineer (Data Center / Colo) Vaco LLCSenior Network Engineer (Data Center / Colo)Addison, TXRemote$75–$95strong>JOB REQUIREMENTSArista Network Platforms (hands-on expertise) – Large-Scale Data Center and/or Colo Environment | EOS-based Switches 7000 / 7200 / 7300 | Configure / Troubleshoot Features | VLANs / VXLAN/EVPN Overlays / MLAG/vPC (Multi-Chassis Link Aggregation) / Arista (CloudVision for Management / Observability) | High-Density 100G/400G Leaf-Spine Fabrics / Low Latency Designs / Multi-Vendor Integrations. Network Automation(hands-on) – Python / Bash / PowerShell | Ansible for Configuration Management / Provisioning | APIs for Programmatic Control (Arista eAPI / Cisco NX-API) | Bulk Config Deployment / Compliance Checks / Data Center Provisioning / Monitoring Integration / IaC Workflows | Scaling Operations Across Multiple Workstreams without Manual Repetition.NewNurse Manager of Critical Care ICU Methodist Hospital Stone OakNurse Manager of Critical Care ICUCibolo, TXp/>Seeking a Nurse Manager of Critical Care ICU who is responsible to the Director, Vice President and/or the Chief Nursing Officer for facilitating, coordinating and delegating the delivery of patient care to a defined group of patients during their entire hospitalization period. S/he is responsible 24 hours a day for the staffing and management of patient care in each of his/her units, for promoting the practice of professional nursing in a specified patient care area, and for the acquisition, development, and utilization of resources (human and material) needed to fulfill those responsibilities.Registered Nurse Case Manager Weekends Only St. David's Medical CenterRegistered Nurse Case Manager Weekends OnlyRound Rock, TXDavid’s Medical Center, Heart Hospital of Austin, and St. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.NewPhysical Therapist – West Outpatient Center Christus HealthPhysical Therapist – West Outpatient CenterBeaumont, TXDemonstrates ability to work in multiple departments; able to communicate with supervisors when this need arises; able to transform from one setting to another easily; seeks out opportunities for new learning in different settings. Demonstrates the ability to exercise critical thinking, objectively reassessing patients each session, making adjustments during treatment that lead to highly efficient care.Production Manager Lennar HomesProduction ManagerAustin, TXFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.Contact Center Manager MCI CareersContact Center ManagerKilleen, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.Manager - Contact Center Service Delivery United Airlines IncManager - Contact Center Service DeliveryHouston, TX$94,620–$123,184 / yearEmbraces a culture of continuous improvement, has expert knowledge of United product offerings/programs, has strong knowledge of call center management best practices, and fosters a community of respect with direct reports, peers, and leaders. Provides leadership to front line supervisors, who are responsible for coaching agents across multiple channels of communication - voice, email, chat and messaging.Project Manager Omni Channel Contact Center Q1 Technologies, IncProject Manager Omni Channel Contact CenterAUSTIN, TXThe Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations. " Relevant certifications such as PMP, CSM, etc. " Proven experience in leading full lifecycle enterprise projects involving business processes, IT integration, and managing large global teams.Product Manager - Contact Center GEICO GENERAL INSURANCE COMPANYProduct Manager - Contact CenterRichardson, TX$82,000–$157,850 / yearYou will be responsible for leading technical product strategy, driving the development and execution of product roadmaps, and ensuring that our solutions meet the needs of both our customers and business stakeholders while driving operational efficiency. You will collaborate closely with cross-functional teams, including engineering, operations, data analytics, AI, product, and business leaders to deliver high-impact solutions that drive business growth and customer satisfaction.National Contact Center Team Manager Teachers Insurance and Annuity Association of America (TIAA)National Contact Center Team ManagerFrisco, TX$77,600–$91,700 / yearIn addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). The NCC Team Manager manages a team of Financial Services Consultants, ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs.Software Engineering Manager - Contact Center The PNC Financial Services Group IncSoftware Engineering Manager - Contact CenterFarmers Branch, TX$65,000–$194,350 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. This role requires a leader who combines strong people management skills with hands on technical depth, remaining actively involved in solution design, delivery execution, and day to day engineering operations.Project Manager - Genesys Cloud Contact Center IVR Syntricate Technologies IncProject Manager - Genesys Cloud Contact Center IVRDallas, TXDetailed Job Description: As a Project Manager, you'll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center solutions for customers from many verticals. • Providing project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk.Capgemini Invent - Customer AI Product Manager - Contact Center AI Capgemini SECapgemini Invent - Customer AI Product Manager - Contact Center AIHouston, TX$121,400–$237,360 / yearIt delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. With a builder-advisor ("forward deployed") mindset, DDT delivers production-ready impact across operations and customer domains, redefining what enterprise AI advisory looks like in practice.Contact Center Quality Assurance Manager MCI CareersContact Center Quality Assurance ManagerAddison, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.CSX - Senior Manager, Contact Center Transformation PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center TransformationTX$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwCs intellectual capital in the field of contact center transformation.CSX - Senior Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center Transformation Strategy&TX$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwC's intellectual capital in the field of contact center transformation.NewContact Center Transformation - Manager PricewaterhouseCoopers LLPContact Center Transformation - ManagerHouston, TX$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.NewContact Center Transformation - Senior Manager PricewaterhouseCoopers LLPContact Center Transformation - Senior ManagerHouston, TX$124,000–$280,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a strategic level to drive project success.CSX - Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Manager, Contact Center Transformation Strategy&TX$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.Contact Center Client Services Manager MCI CareersContact Center Client Services ManagerKilleen, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.IT Project Manager (Contact Center / CRM) Diversified Technology, Inc.IT Project Manager (Contact Center / CRM)Austin, TXThe client is looking for a project manager that can manage a team for implementing a Phone bot and Chat bot using Genesys software for client's contact center team globally. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.NewManager, Contact Center - Continuous Improvement (Fort Worth, TX, US) American Airlines MexicoManager, Contact Center - Continuous Improvement (Fort Worth, TX, US)Fort Worth, TXLeads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance and Loyalty, among others. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Senior Product Manager, Contact Center Platform Visa IncSenior Product Manager, Contact Center PlatformAustin, TX$152,200–$243,700 / yearMasters, MBA, JD, MD) or 3 or more years of experience with a PhD • 12 or more years of experience with a Bachelor's degree or 9 years of experience with an Advanced degree • 7 years proven expertise and experience as a Product Owner for Voice / Contact Center platform solutions in servicing organizations • Ability to translate business requirements into technical solutions and lead credible discussions with technical and non-technical audiences • Excellent cross-functional collaboration with Technology, Servicing teams, external technology partners and other stakeholders in matrixed environments • Strong analytical, problem solving, communication and presentation skills • Proactive and self-motivated approach focused on delivery and results • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment • Experience with Jira, Jira Align or other agile tools is preferred • Certification in Product Management is preferred • Experience with AI/ML solutioning and automation is desired. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.Manager, Global Airports and Contact Center Communications (Fort Worth, TX, US) American Airlines MexicoManager, Global Airports and Contact Center Communications (Fort Worth, TX, US)Fort Worth, TX$98,000–$134,000 / yearp>The Manager of Communications for Global Airports and Contact Centers is part of American's Operations Communications team in the Global Engagement organization - a dynamic and collaborative team that helps shape the company's actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline's goals to frontline leaders and team members, as well as telling American's story externally.PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerTX$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.Operations Project Manager - Contact Center Gainwell Technologies LLCOperations Project Manager - Contact CenterTXRemote$69,400–$99,200 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. As a Operations Project Manager - Contact Center specializing in Client Experience and Back-Office Operational launches, you will drive complex, cross-functional initiatives that enable Gainwell to deliver exceptional health and human services outcomes through technology and operational excellence.NewManager, Contact Center - Continuous Improvement (Fort Worth, TX, US) American AirlinesManager, Contact Center - Continuous Improvement (Fort Worth, TX, US)Fort Worth, TXdiv>Leads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance and Loyalty, among others. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Project Manager Omni Channel Contact Center Tata Consultancy Services LtdProject Manager Omni Channel Contact CenterAustin, TXp>Role and Responsibilities: The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations. The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations.NewManager, Global Airports and Contact Center Communications (Fort Worth, TX, US) American AirlinesManager, Global Airports and Contact Center Communications (Fort Worth, TX, US)Fort Worth, TX$98,000–$134,000 / yeardiv>The Manager of Communications for Global Airports and Contact Centers is part of American’s Operations Communications team in the Global Engagement organization — a dynamic and collaborative team that helps shape the company’s actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline’s goals to frontline leaders and team members, as well as telling American’s story externally.Manager, Vendor & Workforce Management (Utility Contact Center) Liberty Utilities (Canada) Corp.Manager, Vendor & Workforce Management (Utility Contact Center)TXOur rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.Sr. Manager, Commercial Contact Center Selene DiligenceSr. Manager, Commercial Contact CenterDallas, TexasServing as the central leader for borrower engagement, advisor performance, customer experience, and workflow efficiency, the position partners closely with senior servicing leadership to deliver a high-touch, relationship-focused model aligned with investor and operational goals. The ideal candidate brings expertise in commercial servicing or contact centers, with a track record of building high-performing teams, scaling processes, leveraging technology, and advancing data-driven customer engagement.Program Manager - Contact Center- NICE or Genesys NTT DATA Group CorpProgram Manager - Contact Center- NICE or GenesysDallas, TXp>The Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.Program Manager - Contact Center- NICE or Genesys NTT DATA Services, LLCProgram Manager - Contact Center- NICE or GenesysDallas, TXThe Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.Product Manager- Agentic AI Contact Center Optimum Communications IncProduct Manager- Agentic AI Contact CenterPlano, TX$123,379–$202,694 / yearThe ideal candidate will own the definition of the roadmap for Optimum's Contact Center AI platforms and products (chatbots, voice bots and agent assist tools), identify opportunities to leverage AI/ML to improve customer interactions and reduce cost, and align product vision with business goals and customer needs. Collaborate cross-functionally with customer care, sales operations, support, engineering, design, data science and analytics teams to deliver AI-powered contact center solutions.NewManager, Contact Center Bath Fitter CorporateManager, Contact CenterFort Worth, TXRemotep style="margin:0in;font-family:'calibri';font-size:11pt">The successful candidate will combine strong people leadership, operational excellence, and data-driven decision making to optimize speed-to-lead, lead conversion, appointment setting, and customer engagement. This is an exciting opportunity for a builder and change agent who thrives in fast-paced, performance-driven environments and enjoys leveraging technology, automation, and analytics to drive results..Contact Center Agent I Rally Credit UnionContact Center Agent IMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Agent II Rally Credit UnionContact Center Agent IIMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, payments, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders, CD Modifications and Openings, quote loan payoff's, IRA's, etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), Anti-money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Planning Analyst - (Dialer Execution Administrator) Wells Fargo & CoContact Center Planning Analyst - (Dialer Execution Administrator)Irving, TXThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. About this role: Wells Fargo is seeking to fill 3 positions for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team.NewDirector, Sales Agent Contact Center (Hybrid) Globe Life And Accident Insurance CompanyDirector, Sales Agent Contact Center (Hybrid)McKinney, TexasLeading a multi-tiered team of managers and supervisors, this role partners closely with Workforce Management, TCPA Compliance, Legal, Training, QA, and Sales leadership to drive operational excellence, regulatory compliance, and sustainable sales growth. Deep expertise leading high-volume, sales-focused call center operations with a track record of driving measurable improvements in conversion rates, transfer quality, and agent performance.12345678910Resume ResourcesFree Resume TemplatesFree Resume BuilderSimilar Job SearchesCall Center Operations Manager Jobs in TexasCall Center Manager Jobs in TexasCall Center Representative Jobs in TexasCall Center Supervisor Jobs in TexasCall Center Agent Jobs in TexasInbound Call Center Agent Jobs in TexasCall Center Trainer Jobs in TexasCall Center Representative Jobs in Carrollton, TXRemote Customer Service JobsEntry Level Customer Service Jobs
NewManager, Global Airports and Contact Center Communications American AirlinesManager, Global Airports and Contact Center CommunicationsFort Worth, TX$98,000–$134,000 / yeardiv>The Manager of Communications for Global Airports and Contact Centers is part of American’s Operations Communications team in the Global Engagement organization — a dynamic and collaborative team that helps shape the company’s actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline’s goals to frontline leaders and team members, as well as telling American’s story externally.Service Account Manager JobotService Account ManagerAbilene, TX$135,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. For decades, they have specialized in engineering, construction, design-build, prefabrication, and facility services across sectors including healthcare, data centers, aviation, education, government, and large-scale commercial projects.Senior Project Manager - Electrical JobotSenior Project Manager - ElectricalEl Paso, TX$175,000–$250,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Responsibilities: Lead and manage the execution of all phases of large-scale electrical construction projects, including conceptual development, planning, scheduling, budgeting, and implementation.Account Manager Hajoca CorporationAccount ManagerFort Worth, TXdiv>Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data. . Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.Nurse Manager, Acute Care Case Management JobotNurse Manager, Acute Care Case ManagementHouston, TX$120,000–$145,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Manager, Acute Case Management & Social Services: The Manager of Case Management & Social Services will lead a dynamic team and drive quality improvement and program outcomes!NewTechnical Site Manager - Data Centers Ecolab Inc.Technical Site Manager - Data CentersAbilene, TX$81,200–$121,700 / yearNalco Water, an Ecolab Company, seeks a dynamic Technical Site Manager with expertise in cooling infrastructure, specifically in startup, commissioning, and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams / customers. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment.Customer Service Case Manager TTECCustomer Service Case ManagerHouston, TXThey will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client’s brand throughout the case management process. As a Customer Service Case Manager working on-site in Houston, TX, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.NewBranch Manager ROCKY MOUNTAIN TRUCK CENTER GROUPBranch ManagerTye, TX$50,000–$75,000Full timeRocky Mountain Truck Centers (RMTC) operates Truck Centers (TC), Roadside (RS), and Towing & Recovery (TR) profit centers dedicated to keeping heavy‑duty trucks safely and reliably on the road. Job DetailsJob Location: Abilene - Tye, TX 79563Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $50,000.00 - $75,000.00 SalaryJob Category: ManagementBranch Manager – Rocky Mountain Truck Centers .NewSenior Network Engineer (Data Center / Colo) Vaco LLCSenior Network Engineer (Data Center / Colo)Addison, TXRemote$75–$95strong>JOB REQUIREMENTSArista Network Platforms (hands-on expertise) – Large-Scale Data Center and/or Colo Environment | EOS-based Switches 7000 / 7200 / 7300 | Configure / Troubleshoot Features | VLANs / VXLAN/EVPN Overlays / MLAG/vPC (Multi-Chassis Link Aggregation) / Arista (CloudVision for Management / Observability) | High-Density 100G/400G Leaf-Spine Fabrics / Low Latency Designs / Multi-Vendor Integrations. Network Automation(hands-on) – Python / Bash / PowerShell | Ansible for Configuration Management / Provisioning | APIs for Programmatic Control (Arista eAPI / Cisco NX-API) | Bulk Config Deployment / Compliance Checks / Data Center Provisioning / Monitoring Integration / IaC Workflows | Scaling Operations Across Multiple Workstreams without Manual Repetition.NewNurse Manager of Critical Care ICU Methodist Hospital Stone OakNurse Manager of Critical Care ICUCibolo, TXp/>Seeking a Nurse Manager of Critical Care ICU who is responsible to the Director, Vice President and/or the Chief Nursing Officer for facilitating, coordinating and delegating the delivery of patient care to a defined group of patients during their entire hospitalization period. S/he is responsible 24 hours a day for the staffing and management of patient care in each of his/her units, for promoting the practice of professional nursing in a specified patient care area, and for the acquisition, development, and utilization of resources (human and material) needed to fulfill those responsibilities.Registered Nurse Case Manager Weekends Only St. David's Medical CenterRegistered Nurse Case Manager Weekends OnlyRound Rock, TXDavid’s Medical Center, Heart Hospital of Austin, and St. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.NewPhysical Therapist – West Outpatient Center Christus HealthPhysical Therapist – West Outpatient CenterBeaumont, TXDemonstrates ability to work in multiple departments; able to communicate with supervisors when this need arises; able to transform from one setting to another easily; seeks out opportunities for new learning in different settings. Demonstrates the ability to exercise critical thinking, objectively reassessing patients each session, making adjustments during treatment that lead to highly efficient care.Production Manager Lennar HomesProduction ManagerAustin, TXFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.Contact Center Manager MCI CareersContact Center ManagerKilleen, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.Manager - Contact Center Service Delivery United Airlines IncManager - Contact Center Service DeliveryHouston, TX$94,620–$123,184 / yearEmbraces a culture of continuous improvement, has expert knowledge of United product offerings/programs, has strong knowledge of call center management best practices, and fosters a community of respect with direct reports, peers, and leaders. Provides leadership to front line supervisors, who are responsible for coaching agents across multiple channels of communication - voice, email, chat and messaging.Project Manager Omni Channel Contact Center Q1 Technologies, IncProject Manager Omni Channel Contact CenterAUSTIN, TXThe Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations. " Relevant certifications such as PMP, CSM, etc. " Proven experience in leading full lifecycle enterprise projects involving business processes, IT integration, and managing large global teams.Product Manager - Contact Center GEICO GENERAL INSURANCE COMPANYProduct Manager - Contact CenterRichardson, TX$82,000–$157,850 / yearYou will be responsible for leading technical product strategy, driving the development and execution of product roadmaps, and ensuring that our solutions meet the needs of both our customers and business stakeholders while driving operational efficiency. You will collaborate closely with cross-functional teams, including engineering, operations, data analytics, AI, product, and business leaders to deliver high-impact solutions that drive business growth and customer satisfaction.National Contact Center Team Manager Teachers Insurance and Annuity Association of America (TIAA)National Contact Center Team ManagerFrisco, TX$77,600–$91,700 / yearIn addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). The NCC Team Manager manages a team of Financial Services Consultants, ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs.Software Engineering Manager - Contact Center The PNC Financial Services Group IncSoftware Engineering Manager - Contact CenterFarmers Branch, TX$65,000–$194,350 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. This role requires a leader who combines strong people management skills with hands on technical depth, remaining actively involved in solution design, delivery execution, and day to day engineering operations.Project Manager - Genesys Cloud Contact Center IVR Syntricate Technologies IncProject Manager - Genesys Cloud Contact Center IVRDallas, TXDetailed Job Description: As a Project Manager, you'll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center solutions for customers from many verticals. • Providing project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk.Capgemini Invent - Customer AI Product Manager - Contact Center AI Capgemini SECapgemini Invent - Customer AI Product Manager - Contact Center AIHouston, TX$121,400–$237,360 / yearIt delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. With a builder-advisor ("forward deployed") mindset, DDT delivers production-ready impact across operations and customer domains, redefining what enterprise AI advisory looks like in practice.Contact Center Quality Assurance Manager MCI CareersContact Center Quality Assurance ManagerAddison, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.CSX - Senior Manager, Contact Center Transformation PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center TransformationTX$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwCs intellectual capital in the field of contact center transformation.CSX - Senior Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center Transformation Strategy&TX$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwC's intellectual capital in the field of contact center transformation.NewContact Center Transformation - Manager PricewaterhouseCoopers LLPContact Center Transformation - ManagerHouston, TX$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.NewContact Center Transformation - Senior Manager PricewaterhouseCoopers LLPContact Center Transformation - Senior ManagerHouston, TX$124,000–$280,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a strategic level to drive project success.CSX - Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Manager, Contact Center Transformation Strategy&TX$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.Contact Center Client Services Manager MCI CareersContact Center Client Services ManagerKilleen, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.IT Project Manager (Contact Center / CRM) Diversified Technology, Inc.IT Project Manager (Contact Center / CRM)Austin, TXThe client is looking for a project manager that can manage a team for implementing a Phone bot and Chat bot using Genesys software for client's contact center team globally. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.NewManager, Contact Center - Continuous Improvement (Fort Worth, TX, US) American Airlines MexicoManager, Contact Center - Continuous Improvement (Fort Worth, TX, US)Fort Worth, TXLeads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance and Loyalty, among others. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Senior Product Manager, Contact Center Platform Visa IncSenior Product Manager, Contact Center PlatformAustin, TX$152,200–$243,700 / yearMasters, MBA, JD, MD) or 3 or more years of experience with a PhD • 12 or more years of experience with a Bachelor's degree or 9 years of experience with an Advanced degree • 7 years proven expertise and experience as a Product Owner for Voice / Contact Center platform solutions in servicing organizations • Ability to translate business requirements into technical solutions and lead credible discussions with technical and non-technical audiences • Excellent cross-functional collaboration with Technology, Servicing teams, external technology partners and other stakeholders in matrixed environments • Strong analytical, problem solving, communication and presentation skills • Proactive and self-motivated approach focused on delivery and results • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment • Experience with Jira, Jira Align or other agile tools is preferred • Certification in Product Management is preferred • Experience with AI/ML solutioning and automation is desired. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.Manager, Global Airports and Contact Center Communications (Fort Worth, TX, US) American Airlines MexicoManager, Global Airports and Contact Center Communications (Fort Worth, TX, US)Fort Worth, TX$98,000–$134,000 / yearp>The Manager of Communications for Global Airports and Contact Centers is part of American's Operations Communications team in the Global Engagement organization - a dynamic and collaborative team that helps shape the company's actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline's goals to frontline leaders and team members, as well as telling American's story externally.PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerTX$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.Operations Project Manager - Contact Center Gainwell Technologies LLCOperations Project Manager - Contact CenterTXRemote$69,400–$99,200 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. As a Operations Project Manager - Contact Center specializing in Client Experience and Back-Office Operational launches, you will drive complex, cross-functional initiatives that enable Gainwell to deliver exceptional health and human services outcomes through technology and operational excellence.NewManager, Contact Center - Continuous Improvement (Fort Worth, TX, US) American AirlinesManager, Contact Center - Continuous Improvement (Fort Worth, TX, US)Fort Worth, TXdiv>Leads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance and Loyalty, among others. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Project Manager Omni Channel Contact Center Tata Consultancy Services LtdProject Manager Omni Channel Contact CenterAustin, TXp>Role and Responsibilities: The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations. The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations.NewManager, Global Airports and Contact Center Communications (Fort Worth, TX, US) American AirlinesManager, Global Airports and Contact Center Communications (Fort Worth, TX, US)Fort Worth, TX$98,000–$134,000 / yeardiv>The Manager of Communications for Global Airports and Contact Centers is part of American’s Operations Communications team in the Global Engagement organization — a dynamic and collaborative team that helps shape the company’s actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline’s goals to frontline leaders and team members, as well as telling American’s story externally.Manager, Vendor & Workforce Management (Utility Contact Center) Liberty Utilities (Canada) Corp.Manager, Vendor & Workforce Management (Utility Contact Center)TXOur rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.Sr. Manager, Commercial Contact Center Selene DiligenceSr. Manager, Commercial Contact CenterDallas, TexasServing as the central leader for borrower engagement, advisor performance, customer experience, and workflow efficiency, the position partners closely with senior servicing leadership to deliver a high-touch, relationship-focused model aligned with investor and operational goals. The ideal candidate brings expertise in commercial servicing or contact centers, with a track record of building high-performing teams, scaling processes, leveraging technology, and advancing data-driven customer engagement.Program Manager - Contact Center- NICE or Genesys NTT DATA Group CorpProgram Manager - Contact Center- NICE or GenesysDallas, TXp>The Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.Program Manager - Contact Center- NICE or Genesys NTT DATA Services, LLCProgram Manager - Contact Center- NICE or GenesysDallas, TXThe Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.Product Manager- Agentic AI Contact Center Optimum Communications IncProduct Manager- Agentic AI Contact CenterPlano, TX$123,379–$202,694 / yearThe ideal candidate will own the definition of the roadmap for Optimum's Contact Center AI platforms and products (chatbots, voice bots and agent assist tools), identify opportunities to leverage AI/ML to improve customer interactions and reduce cost, and align product vision with business goals and customer needs. Collaborate cross-functionally with customer care, sales operations, support, engineering, design, data science and analytics teams to deliver AI-powered contact center solutions.NewManager, Contact Center Bath Fitter CorporateManager, Contact CenterFort Worth, TXRemotep style="margin:0in;font-family:'calibri';font-size:11pt">The successful candidate will combine strong people leadership, operational excellence, and data-driven decision making to optimize speed-to-lead, lead conversion, appointment setting, and customer engagement. This is an exciting opportunity for a builder and change agent who thrives in fast-paced, performance-driven environments and enjoys leveraging technology, automation, and analytics to drive results..Contact Center Agent I Rally Credit UnionContact Center Agent IMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Agent II Rally Credit UnionContact Center Agent IIMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, payments, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders, CD Modifications and Openings, quote loan payoff's, IRA's, etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), Anti-money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Planning Analyst - (Dialer Execution Administrator) Wells Fargo & CoContact Center Planning Analyst - (Dialer Execution Administrator)Irving, TXThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. About this role: Wells Fargo is seeking to fill 3 positions for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team.NewDirector, Sales Agent Contact Center (Hybrid) Globe Life And Accident Insurance CompanyDirector, Sales Agent Contact Center (Hybrid)McKinney, TexasLeading a multi-tiered team of managers and supervisors, this role partners closely with Workforce Management, TCPA Compliance, Legal, Training, QA, and Sales leadership to drive operational excellence, regulatory compliance, and sustainable sales growth. Deep expertise leading high-volume, sales-focused call center operations with a track record of driving measurable improvements in conversion rates, transfer quality, and agent performance.12345678910Resume ResourcesFree Resume TemplatesFree Resume BuilderSimilar Job SearchesCall Center Operations Manager Jobs in TexasCall Center Manager Jobs in TexasCall Center Representative Jobs in TexasCall Center Supervisor Jobs in TexasCall Center Agent Jobs in TexasInbound Call Center Agent Jobs in TexasCall Center Trainer Jobs in TexasCall Center Representative Jobs in Carrollton, TXRemote Customer Service JobsEntry Level Customer Service Jobs
Service Account Manager JobotService Account ManagerAbilene, TX$135,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. For decades, they have specialized in engineering, construction, design-build, prefabrication, and facility services across sectors including healthcare, data centers, aviation, education, government, and large-scale commercial projects.
Senior Project Manager - Electrical JobotSenior Project Manager - ElectricalEl Paso, TX$175,000–$250,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Responsibilities: Lead and manage the execution of all phases of large-scale electrical construction projects, including conceptual development, planning, scheduling, budgeting, and implementation.
Account Manager Hajoca CorporationAccount ManagerFort Worth, TXdiv>Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data. . Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.Nurse Manager, Acute Care Case Management JobotNurse Manager, Acute Care Case ManagementHouston, TX$120,000–$145,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Manager, Acute Case Management & Social Services: The Manager of Case Management & Social Services will lead a dynamic team and drive quality improvement and program outcomes!NewTechnical Site Manager - Data Centers Ecolab Inc.Technical Site Manager - Data CentersAbilene, TX$81,200–$121,700 / yearNalco Water, an Ecolab Company, seeks a dynamic Technical Site Manager with expertise in cooling infrastructure, specifically in startup, commissioning, and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams / customers. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment.Customer Service Case Manager TTECCustomer Service Case ManagerHouston, TXThey will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client’s brand throughout the case management process. As a Customer Service Case Manager working on-site in Houston, TX, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.NewBranch Manager ROCKY MOUNTAIN TRUCK CENTER GROUPBranch ManagerTye, TX$50,000–$75,000Full timeRocky Mountain Truck Centers (RMTC) operates Truck Centers (TC), Roadside (RS), and Towing & Recovery (TR) profit centers dedicated to keeping heavy‑duty trucks safely and reliably on the road. Job DetailsJob Location: Abilene - Tye, TX 79563Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $50,000.00 - $75,000.00 SalaryJob Category: ManagementBranch Manager – Rocky Mountain Truck Centers .NewSenior Network Engineer (Data Center / Colo) Vaco LLCSenior Network Engineer (Data Center / Colo)Addison, TXRemote$75–$95strong>JOB REQUIREMENTSArista Network Platforms (hands-on expertise) – Large-Scale Data Center and/or Colo Environment | EOS-based Switches 7000 / 7200 / 7300 | Configure / Troubleshoot Features | VLANs / VXLAN/EVPN Overlays / MLAG/vPC (Multi-Chassis Link Aggregation) / Arista (CloudVision for Management / Observability) | High-Density 100G/400G Leaf-Spine Fabrics / Low Latency Designs / Multi-Vendor Integrations. Network Automation(hands-on) – Python / Bash / PowerShell | Ansible for Configuration Management / Provisioning | APIs for Programmatic Control (Arista eAPI / Cisco NX-API) | Bulk Config Deployment / Compliance Checks / Data Center Provisioning / Monitoring Integration / IaC Workflows | Scaling Operations Across Multiple Workstreams without Manual Repetition.NewNurse Manager of Critical Care ICU Methodist Hospital Stone OakNurse Manager of Critical Care ICUCibolo, TXp/>Seeking a Nurse Manager of Critical Care ICU who is responsible to the Director, Vice President and/or the Chief Nursing Officer for facilitating, coordinating and delegating the delivery of patient care to a defined group of patients during their entire hospitalization period. S/he is responsible 24 hours a day for the staffing and management of patient care in each of his/her units, for promoting the practice of professional nursing in a specified patient care area, and for the acquisition, development, and utilization of resources (human and material) needed to fulfill those responsibilities.Registered Nurse Case Manager Weekends Only St. David's Medical CenterRegistered Nurse Case Manager Weekends OnlyRound Rock, TXDavid’s Medical Center, Heart Hospital of Austin, and St. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.NewPhysical Therapist – West Outpatient Center Christus HealthPhysical Therapist – West Outpatient CenterBeaumont, TXDemonstrates ability to work in multiple departments; able to communicate with supervisors when this need arises; able to transform from one setting to another easily; seeks out opportunities for new learning in different settings. Demonstrates the ability to exercise critical thinking, objectively reassessing patients each session, making adjustments during treatment that lead to highly efficient care.Production Manager Lennar HomesProduction ManagerAustin, TXFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.Contact Center Manager MCI CareersContact Center ManagerKilleen, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.Manager - Contact Center Service Delivery United Airlines IncManager - Contact Center Service DeliveryHouston, TX$94,620–$123,184 / yearEmbraces a culture of continuous improvement, has expert knowledge of United product offerings/programs, has strong knowledge of call center management best practices, and fosters a community of respect with direct reports, peers, and leaders. Provides leadership to front line supervisors, who are responsible for coaching agents across multiple channels of communication - voice, email, chat and messaging.Project Manager Omni Channel Contact Center Q1 Technologies, IncProject Manager Omni Channel Contact CenterAUSTIN, TXThe Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations. " Relevant certifications such as PMP, CSM, etc. " Proven experience in leading full lifecycle enterprise projects involving business processes, IT integration, and managing large global teams.Product Manager - Contact Center GEICO GENERAL INSURANCE COMPANYProduct Manager - Contact CenterRichardson, TX$82,000–$157,850 / yearYou will be responsible for leading technical product strategy, driving the development and execution of product roadmaps, and ensuring that our solutions meet the needs of both our customers and business stakeholders while driving operational efficiency. You will collaborate closely with cross-functional teams, including engineering, operations, data analytics, AI, product, and business leaders to deliver high-impact solutions that drive business growth and customer satisfaction.National Contact Center Team Manager Teachers Insurance and Annuity Association of America (TIAA)National Contact Center Team ManagerFrisco, TX$77,600–$91,700 / yearIn addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). The NCC Team Manager manages a team of Financial Services Consultants, ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs.Software Engineering Manager - Contact Center The PNC Financial Services Group IncSoftware Engineering Manager - Contact CenterFarmers Branch, TX$65,000–$194,350 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. This role requires a leader who combines strong people management skills with hands on technical depth, remaining actively involved in solution design, delivery execution, and day to day engineering operations.Project Manager - Genesys Cloud Contact Center IVR Syntricate Technologies IncProject Manager - Genesys Cloud Contact Center IVRDallas, TXDetailed Job Description: As a Project Manager, you'll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center solutions for customers from many verticals. • Providing project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk.Capgemini Invent - Customer AI Product Manager - Contact Center AI Capgemini SECapgemini Invent - Customer AI Product Manager - Contact Center AIHouston, TX$121,400–$237,360 / yearIt delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. With a builder-advisor ("forward deployed") mindset, DDT delivers production-ready impact across operations and customer domains, redefining what enterprise AI advisory looks like in practice.Contact Center Quality Assurance Manager MCI CareersContact Center Quality Assurance ManagerAddison, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.CSX - Senior Manager, Contact Center Transformation PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center TransformationTX$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwCs intellectual capital in the field of contact center transformation.CSX - Senior Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center Transformation Strategy&TX$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwC's intellectual capital in the field of contact center transformation.NewContact Center Transformation - Manager PricewaterhouseCoopers LLPContact Center Transformation - ManagerHouston, TX$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.NewContact Center Transformation - Senior Manager PricewaterhouseCoopers LLPContact Center Transformation - Senior ManagerHouston, TX$124,000–$280,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a strategic level to drive project success.CSX - Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Manager, Contact Center Transformation Strategy&TX$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.Contact Center Client Services Manager MCI CareersContact Center Client Services ManagerKilleen, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.IT Project Manager (Contact Center / CRM) Diversified Technology, Inc.IT Project Manager (Contact Center / CRM)Austin, TXThe client is looking for a project manager that can manage a team for implementing a Phone bot and Chat bot using Genesys software for client's contact center team globally. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.NewManager, Contact Center - Continuous Improvement (Fort Worth, TX, US) American Airlines MexicoManager, Contact Center - Continuous Improvement (Fort Worth, TX, US)Fort Worth, TXLeads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance and Loyalty, among others. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Senior Product Manager, Contact Center Platform Visa IncSenior Product Manager, Contact Center PlatformAustin, TX$152,200–$243,700 / yearMasters, MBA, JD, MD) or 3 or more years of experience with a PhD • 12 or more years of experience with a Bachelor's degree or 9 years of experience with an Advanced degree • 7 years proven expertise and experience as a Product Owner for Voice / Contact Center platform solutions in servicing organizations • Ability to translate business requirements into technical solutions and lead credible discussions with technical and non-technical audiences • Excellent cross-functional collaboration with Technology, Servicing teams, external technology partners and other stakeholders in matrixed environments • Strong analytical, problem solving, communication and presentation skills • Proactive and self-motivated approach focused on delivery and results • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment • Experience with Jira, Jira Align or other agile tools is preferred • Certification in Product Management is preferred • Experience with AI/ML solutioning and automation is desired. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.Manager, Global Airports and Contact Center Communications (Fort Worth, TX, US) American Airlines MexicoManager, Global Airports and Contact Center Communications (Fort Worth, TX, US)Fort Worth, TX$98,000–$134,000 / yearp>The Manager of Communications for Global Airports and Contact Centers is part of American's Operations Communications team in the Global Engagement organization - a dynamic and collaborative team that helps shape the company's actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline's goals to frontline leaders and team members, as well as telling American's story externally.PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerTX$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.Operations Project Manager - Contact Center Gainwell Technologies LLCOperations Project Manager - Contact CenterTXRemote$69,400–$99,200 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. As a Operations Project Manager - Contact Center specializing in Client Experience and Back-Office Operational launches, you will drive complex, cross-functional initiatives that enable Gainwell to deliver exceptional health and human services outcomes through technology and operational excellence.NewManager, Contact Center - Continuous Improvement (Fort Worth, TX, US) American AirlinesManager, Contact Center - Continuous Improvement (Fort Worth, TX, US)Fort Worth, TXdiv>Leads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance and Loyalty, among others. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Project Manager Omni Channel Contact Center Tata Consultancy Services LtdProject Manager Omni Channel Contact CenterAustin, TXp>Role and Responsibilities: The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations. The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations.NewManager, Global Airports and Contact Center Communications (Fort Worth, TX, US) American AirlinesManager, Global Airports and Contact Center Communications (Fort Worth, TX, US)Fort Worth, TX$98,000–$134,000 / yeardiv>The Manager of Communications for Global Airports and Contact Centers is part of American’s Operations Communications team in the Global Engagement organization — a dynamic and collaborative team that helps shape the company’s actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline’s goals to frontline leaders and team members, as well as telling American’s story externally.Manager, Vendor & Workforce Management (Utility Contact Center) Liberty Utilities (Canada) Corp.Manager, Vendor & Workforce Management (Utility Contact Center)TXOur rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.Sr. Manager, Commercial Contact Center Selene DiligenceSr. Manager, Commercial Contact CenterDallas, TexasServing as the central leader for borrower engagement, advisor performance, customer experience, and workflow efficiency, the position partners closely with senior servicing leadership to deliver a high-touch, relationship-focused model aligned with investor and operational goals. The ideal candidate brings expertise in commercial servicing or contact centers, with a track record of building high-performing teams, scaling processes, leveraging technology, and advancing data-driven customer engagement.Program Manager - Contact Center- NICE or Genesys NTT DATA Group CorpProgram Manager - Contact Center- NICE or GenesysDallas, TXp>The Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.Program Manager - Contact Center- NICE or Genesys NTT DATA Services, LLCProgram Manager - Contact Center- NICE or GenesysDallas, TXThe Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.Product Manager- Agentic AI Contact Center Optimum Communications IncProduct Manager- Agentic AI Contact CenterPlano, TX$123,379–$202,694 / yearThe ideal candidate will own the definition of the roadmap for Optimum's Contact Center AI platforms and products (chatbots, voice bots and agent assist tools), identify opportunities to leverage AI/ML to improve customer interactions and reduce cost, and align product vision with business goals and customer needs. Collaborate cross-functionally with customer care, sales operations, support, engineering, design, data science and analytics teams to deliver AI-powered contact center solutions.NewManager, Contact Center Bath Fitter CorporateManager, Contact CenterFort Worth, TXRemotep style="margin:0in;font-family:'calibri';font-size:11pt">The successful candidate will combine strong people leadership, operational excellence, and data-driven decision making to optimize speed-to-lead, lead conversion, appointment setting, and customer engagement. This is an exciting opportunity for a builder and change agent who thrives in fast-paced, performance-driven environments and enjoys leveraging technology, automation, and analytics to drive results..Contact Center Agent I Rally Credit UnionContact Center Agent IMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Agent II Rally Credit UnionContact Center Agent IIMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, payments, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders, CD Modifications and Openings, quote loan payoff's, IRA's, etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), Anti-money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Planning Analyst - (Dialer Execution Administrator) Wells Fargo & CoContact Center Planning Analyst - (Dialer Execution Administrator)Irving, TXThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. About this role: Wells Fargo is seeking to fill 3 positions for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team.NewDirector, Sales Agent Contact Center (Hybrid) Globe Life And Accident Insurance CompanyDirector, Sales Agent Contact Center (Hybrid)McKinney, TexasLeading a multi-tiered team of managers and supervisors, this role partners closely with Workforce Management, TCPA Compliance, Legal, Training, QA, and Sales leadership to drive operational excellence, regulatory compliance, and sustainable sales growth. Deep expertise leading high-volume, sales-focused call center operations with a track record of driving measurable improvements in conversion rates, transfer quality, and agent performance.12345678910Resume ResourcesFree Resume TemplatesFree Resume BuilderSimilar Job SearchesCall Center Operations Manager Jobs in TexasCall Center Manager Jobs in TexasCall Center Representative Jobs in TexasCall Center Supervisor Jobs in TexasCall Center Agent Jobs in TexasInbound Call Center Agent Jobs in TexasCall Center Trainer Jobs in TexasCall Center Representative Jobs in Carrollton, TXRemote Customer Service JobsEntry Level Customer Service Jobs
Nurse Manager, Acute Care Case Management JobotNurse Manager, Acute Care Case ManagementHouston, TX$120,000–$145,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Manager, Acute Case Management & Social Services: The Manager of Case Management & Social Services will lead a dynamic team and drive quality improvement and program outcomes!
NewTechnical Site Manager - Data Centers Ecolab Inc.Technical Site Manager - Data CentersAbilene, TX$81,200–$121,700 / yearNalco Water, an Ecolab Company, seeks a dynamic Technical Site Manager with expertise in cooling infrastructure, specifically in startup, commissioning, and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams / customers. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment.
Customer Service Case Manager TTECCustomer Service Case ManagerHouston, TXThey will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client’s brand throughout the case management process. As a Customer Service Case Manager working on-site in Houston, TX, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
NewBranch Manager ROCKY MOUNTAIN TRUCK CENTER GROUPBranch ManagerTye, TX$50,000–$75,000Full timeRocky Mountain Truck Centers (RMTC) operates Truck Centers (TC), Roadside (RS), and Towing & Recovery (TR) profit centers dedicated to keeping heavy‑duty trucks safely and reliably on the road. Job DetailsJob Location: Abilene - Tye, TX 79563Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $50,000.00 - $75,000.00 SalaryJob Category: ManagementBranch Manager – Rocky Mountain Truck Centers .
NewSenior Network Engineer (Data Center / Colo) Vaco LLCSenior Network Engineer (Data Center / Colo)Addison, TXRemote$75–$95strong>JOB REQUIREMENTSArista Network Platforms (hands-on expertise) – Large-Scale Data Center and/or Colo Environment | EOS-based Switches 7000 / 7200 / 7300 | Configure / Troubleshoot Features | VLANs / VXLAN/EVPN Overlays / MLAG/vPC (Multi-Chassis Link Aggregation) / Arista (CloudVision for Management / Observability) | High-Density 100G/400G Leaf-Spine Fabrics / Low Latency Designs / Multi-Vendor Integrations. Network Automation(hands-on) – Python / Bash / PowerShell | Ansible for Configuration Management / Provisioning | APIs for Programmatic Control (Arista eAPI / Cisco NX-API) | Bulk Config Deployment / Compliance Checks / Data Center Provisioning / Monitoring Integration / IaC Workflows | Scaling Operations Across Multiple Workstreams without Manual Repetition.
NewNurse Manager of Critical Care ICU Methodist Hospital Stone OakNurse Manager of Critical Care ICUCibolo, TXp/>Seeking a Nurse Manager of Critical Care ICU who is responsible to the Director, Vice President and/or the Chief Nursing Officer for facilitating, coordinating and delegating the delivery of patient care to a defined group of patients during their entire hospitalization period. S/he is responsible 24 hours a day for the staffing and management of patient care in each of his/her units, for promoting the practice of professional nursing in a specified patient care area, and for the acquisition, development, and utilization of resources (human and material) needed to fulfill those responsibilities.
Registered Nurse Case Manager Weekends Only St. David's Medical CenterRegistered Nurse Case Manager Weekends OnlyRound Rock, TXDavid’s Medical Center, Heart Hospital of Austin, and St. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.
NewPhysical Therapist – West Outpatient Center Christus HealthPhysical Therapist – West Outpatient CenterBeaumont, TXDemonstrates ability to work in multiple departments; able to communicate with supervisors when this need arises; able to transform from one setting to another easily; seeks out opportunities for new learning in different settings. Demonstrates the ability to exercise critical thinking, objectively reassessing patients each session, making adjustments during treatment that lead to highly efficient care.
Production Manager Lennar HomesProduction ManagerAustin, TXFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Contact Center Manager MCI CareersContact Center ManagerKilleen, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Manager - Contact Center Service Delivery United Airlines IncManager - Contact Center Service DeliveryHouston, TX$94,620–$123,184 / yearEmbraces a culture of continuous improvement, has expert knowledge of United product offerings/programs, has strong knowledge of call center management best practices, and fosters a community of respect with direct reports, peers, and leaders. Provides leadership to front line supervisors, who are responsible for coaching agents across multiple channels of communication - voice, email, chat and messaging.
Project Manager Omni Channel Contact Center Q1 Technologies, IncProject Manager Omni Channel Contact CenterAUSTIN, TXThe Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations. " Relevant certifications such as PMP, CSM, etc. " Proven experience in leading full lifecycle enterprise projects involving business processes, IT integration, and managing large global teams.
Product Manager - Contact Center GEICO GENERAL INSURANCE COMPANYProduct Manager - Contact CenterRichardson, TX$82,000–$157,850 / yearYou will be responsible for leading technical product strategy, driving the development and execution of product roadmaps, and ensuring that our solutions meet the needs of both our customers and business stakeholders while driving operational efficiency. You will collaborate closely with cross-functional teams, including engineering, operations, data analytics, AI, product, and business leaders to deliver high-impact solutions that drive business growth and customer satisfaction.
National Contact Center Team Manager Teachers Insurance and Annuity Association of America (TIAA)National Contact Center Team ManagerFrisco, TX$77,600–$91,700 / yearIn addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). The NCC Team Manager manages a team of Financial Services Consultants, ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs.
Software Engineering Manager - Contact Center The PNC Financial Services Group IncSoftware Engineering Manager - Contact CenterFarmers Branch, TX$65,000–$194,350 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. This role requires a leader who combines strong people management skills with hands on technical depth, remaining actively involved in solution design, delivery execution, and day to day engineering operations.
Project Manager - Genesys Cloud Contact Center IVR Syntricate Technologies IncProject Manager - Genesys Cloud Contact Center IVRDallas, TXDetailed Job Description: As a Project Manager, you'll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center solutions for customers from many verticals. • Providing project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk.
Capgemini Invent - Customer AI Product Manager - Contact Center AI Capgemini SECapgemini Invent - Customer AI Product Manager - Contact Center AIHouston, TX$121,400–$237,360 / yearIt delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. With a builder-advisor ("forward deployed") mindset, DDT delivers production-ready impact across operations and customer domains, redefining what enterprise AI advisory looks like in practice.
Contact Center Quality Assurance Manager MCI CareersContact Center Quality Assurance ManagerAddison, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
CSX - Senior Manager, Contact Center Transformation PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center TransformationTX$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwCs intellectual capital in the field of contact center transformation.
CSX - Senior Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center Transformation Strategy&TX$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwC's intellectual capital in the field of contact center transformation.
NewContact Center Transformation - Manager PricewaterhouseCoopers LLPContact Center Transformation - ManagerHouston, TX$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
NewContact Center Transformation - Senior Manager PricewaterhouseCoopers LLPContact Center Transformation - Senior ManagerHouston, TX$124,000–$280,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a strategic level to drive project success.
CSX - Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Manager, Contact Center Transformation Strategy&TX$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.
Contact Center Client Services Manager MCI CareersContact Center Client Services ManagerKilleen, TexasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
IT Project Manager (Contact Center / CRM) Diversified Technology, Inc.IT Project Manager (Contact Center / CRM)Austin, TXThe client is looking for a project manager that can manage a team for implementing a Phone bot and Chat bot using Genesys software for client's contact center team globally. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
NewManager, Contact Center - Continuous Improvement (Fort Worth, TX, US) American Airlines MexicoManager, Contact Center - Continuous Improvement (Fort Worth, TX, US)Fort Worth, TXLeads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance and Loyalty, among others. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Senior Product Manager, Contact Center Platform Visa IncSenior Product Manager, Contact Center PlatformAustin, TX$152,200–$243,700 / yearMasters, MBA, JD, MD) or 3 or more years of experience with a PhD • 12 or more years of experience with a Bachelor's degree or 9 years of experience with an Advanced degree • 7 years proven expertise and experience as a Product Owner for Voice / Contact Center platform solutions in servicing organizations • Ability to translate business requirements into technical solutions and lead credible discussions with technical and non-technical audiences • Excellent cross-functional collaboration with Technology, Servicing teams, external technology partners and other stakeholders in matrixed environments • Strong analytical, problem solving, communication and presentation skills • Proactive and self-motivated approach focused on delivery and results • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment • Experience with Jira, Jira Align or other agile tools is preferred • Certification in Product Management is preferred • Experience with AI/ML solutioning and automation is desired. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Manager, Global Airports and Contact Center Communications (Fort Worth, TX, US) American Airlines MexicoManager, Global Airports and Contact Center Communications (Fort Worth, TX, US)Fort Worth, TX$98,000–$134,000 / yearp>The Manager of Communications for Global Airports and Contact Centers is part of American's Operations Communications team in the Global Engagement organization - a dynamic and collaborative team that helps shape the company's actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline's goals to frontline leaders and team members, as well as telling American's story externally.
PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerTX$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Operations Project Manager - Contact Center Gainwell Technologies LLCOperations Project Manager - Contact CenterTXRemote$69,400–$99,200 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. As a Operations Project Manager - Contact Center specializing in Client Experience and Back-Office Operational launches, you will drive complex, cross-functional initiatives that enable Gainwell to deliver exceptional health and human services outcomes through technology and operational excellence.
NewManager, Contact Center - Continuous Improvement (Fort Worth, TX, US) American AirlinesManager, Contact Center - Continuous Improvement (Fort Worth, TX, US)Fort Worth, TXdiv>Leads a team of analysts who specialize in process improvement and customer journey enhancement while working cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance and Loyalty, among others. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Project Manager Omni Channel Contact Center Tata Consultancy Services LtdProject Manager Omni Channel Contact CenterAustin, TXp>Role and Responsibilities: The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations. The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations.NewManager, Global Airports and Contact Center Communications (Fort Worth, TX, US) American AirlinesManager, Global Airports and Contact Center Communications (Fort Worth, TX, US)Fort Worth, TX$98,000–$134,000 / yeardiv>The Manager of Communications for Global Airports and Contact Centers is part of American’s Operations Communications team in the Global Engagement organization — a dynamic and collaborative team that helps shape the company’s actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline’s goals to frontline leaders and team members, as well as telling American’s story externally.Manager, Vendor & Workforce Management (Utility Contact Center) Liberty Utilities (Canada) Corp.Manager, Vendor & Workforce Management (Utility Contact Center)TXOur rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.Sr. Manager, Commercial Contact Center Selene DiligenceSr. Manager, Commercial Contact CenterDallas, TexasServing as the central leader for borrower engagement, advisor performance, customer experience, and workflow efficiency, the position partners closely with senior servicing leadership to deliver a high-touch, relationship-focused model aligned with investor and operational goals. The ideal candidate brings expertise in commercial servicing or contact centers, with a track record of building high-performing teams, scaling processes, leveraging technology, and advancing data-driven customer engagement.Program Manager - Contact Center- NICE or Genesys NTT DATA Group CorpProgram Manager - Contact Center- NICE or GenesysDallas, TXp>The Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.Program Manager - Contact Center- NICE or Genesys NTT DATA Services, LLCProgram Manager - Contact Center- NICE or GenesysDallas, TXThe Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.Product Manager- Agentic AI Contact Center Optimum Communications IncProduct Manager- Agentic AI Contact CenterPlano, TX$123,379–$202,694 / yearThe ideal candidate will own the definition of the roadmap for Optimum's Contact Center AI platforms and products (chatbots, voice bots and agent assist tools), identify opportunities to leverage AI/ML to improve customer interactions and reduce cost, and align product vision with business goals and customer needs. Collaborate cross-functionally with customer care, sales operations, support, engineering, design, data science and analytics teams to deliver AI-powered contact center solutions.NewManager, Contact Center Bath Fitter CorporateManager, Contact CenterFort Worth, TXRemotep style="margin:0in;font-family:'calibri';font-size:11pt">The successful candidate will combine strong people leadership, operational excellence, and data-driven decision making to optimize speed-to-lead, lead conversion, appointment setting, and customer engagement. This is an exciting opportunity for a builder and change agent who thrives in fast-paced, performance-driven environments and enjoys leveraging technology, automation, and analytics to drive results..Contact Center Agent I Rally Credit UnionContact Center Agent IMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Agent II Rally Credit UnionContact Center Agent IIMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, payments, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders, CD Modifications and Openings, quote loan payoff's, IRA's, etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), Anti-money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Planning Analyst - (Dialer Execution Administrator) Wells Fargo & CoContact Center Planning Analyst - (Dialer Execution Administrator)Irving, TXThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. About this role: Wells Fargo is seeking to fill 3 positions for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team.NewDirector, Sales Agent Contact Center (Hybrid) Globe Life And Accident Insurance CompanyDirector, Sales Agent Contact Center (Hybrid)McKinney, TexasLeading a multi-tiered team of managers and supervisors, this role partners closely with Workforce Management, TCPA Compliance, Legal, Training, QA, and Sales leadership to drive operational excellence, regulatory compliance, and sustainable sales growth. Deep expertise leading high-volume, sales-focused call center operations with a track record of driving measurable improvements in conversion rates, transfer quality, and agent performance.12345678910Resume ResourcesFree Resume TemplatesFree Resume BuilderSimilar Job SearchesCall Center Operations Manager Jobs in TexasCall Center Manager Jobs in TexasCall Center Representative Jobs in TexasCall Center Supervisor Jobs in TexasCall Center Agent Jobs in TexasInbound Call Center Agent Jobs in TexasCall Center Trainer Jobs in TexasCall Center Representative Jobs in Carrollton, TXRemote Customer Service JobsEntry Level Customer Service Jobs
Project Manager Omni Channel Contact Center Tata Consultancy Services LtdProject Manager Omni Channel Contact CenterAustin, TXp>Role and Responsibilities: The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations. The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations.
NewManager, Global Airports and Contact Center Communications (Fort Worth, TX, US) American AirlinesManager, Global Airports and Contact Center Communications (Fort Worth, TX, US)Fort Worth, TX$98,000–$134,000 / yeardiv>The Manager of Communications for Global Airports and Contact Centers is part of American’s Operations Communications team in the Global Engagement organization — a dynamic and collaborative team that helps shape the company’s actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline’s goals to frontline leaders and team members, as well as telling American’s story externally.Manager, Vendor & Workforce Management (Utility Contact Center) Liberty Utilities (Canada) Corp.Manager, Vendor & Workforce Management (Utility Contact Center)TXOur rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.Sr. Manager, Commercial Contact Center Selene DiligenceSr. Manager, Commercial Contact CenterDallas, TexasServing as the central leader for borrower engagement, advisor performance, customer experience, and workflow efficiency, the position partners closely with senior servicing leadership to deliver a high-touch, relationship-focused model aligned with investor and operational goals. The ideal candidate brings expertise in commercial servicing or contact centers, with a track record of building high-performing teams, scaling processes, leveraging technology, and advancing data-driven customer engagement.Program Manager - Contact Center- NICE or Genesys NTT DATA Group CorpProgram Manager - Contact Center- NICE or GenesysDallas, TXp>The Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.Program Manager - Contact Center- NICE or Genesys NTT DATA Services, LLCProgram Manager - Contact Center- NICE or GenesysDallas, TXThe Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.Product Manager- Agentic AI Contact Center Optimum Communications IncProduct Manager- Agentic AI Contact CenterPlano, TX$123,379–$202,694 / yearThe ideal candidate will own the definition of the roadmap for Optimum's Contact Center AI platforms and products (chatbots, voice bots and agent assist tools), identify opportunities to leverage AI/ML to improve customer interactions and reduce cost, and align product vision with business goals and customer needs. Collaborate cross-functionally with customer care, sales operations, support, engineering, design, data science and analytics teams to deliver AI-powered contact center solutions.NewManager, Contact Center Bath Fitter CorporateManager, Contact CenterFort Worth, TXRemotep style="margin:0in;font-family:'calibri';font-size:11pt">The successful candidate will combine strong people leadership, operational excellence, and data-driven decision making to optimize speed-to-lead, lead conversion, appointment setting, and customer engagement. This is an exciting opportunity for a builder and change agent who thrives in fast-paced, performance-driven environments and enjoys leveraging technology, automation, and analytics to drive results..Contact Center Agent I Rally Credit UnionContact Center Agent IMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Agent II Rally Credit UnionContact Center Agent IIMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, payments, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders, CD Modifications and Openings, quote loan payoff's, IRA's, etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), Anti-money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.Contact Center Planning Analyst - (Dialer Execution Administrator) Wells Fargo & CoContact Center Planning Analyst - (Dialer Execution Administrator)Irving, TXThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. About this role: Wells Fargo is seeking to fill 3 positions for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team.NewDirector, Sales Agent Contact Center (Hybrid) Globe Life And Accident Insurance CompanyDirector, Sales Agent Contact Center (Hybrid)McKinney, TexasLeading a multi-tiered team of managers and supervisors, this role partners closely with Workforce Management, TCPA Compliance, Legal, Training, QA, and Sales leadership to drive operational excellence, regulatory compliance, and sustainable sales growth. Deep expertise leading high-volume, sales-focused call center operations with a track record of driving measurable improvements in conversion rates, transfer quality, and agent performance.12345678910Resume ResourcesFree Resume TemplatesFree Resume BuilderSimilar Job SearchesCall Center Operations Manager Jobs in TexasCall Center Manager Jobs in TexasCall Center Representative Jobs in TexasCall Center Supervisor Jobs in TexasCall Center Agent Jobs in TexasInbound Call Center Agent Jobs in TexasCall Center Trainer Jobs in TexasCall Center Representative Jobs in Carrollton, TXRemote Customer Service JobsEntry Level Customer Service Jobs
Manager, Vendor & Workforce Management (Utility Contact Center) Liberty Utilities (Canada) Corp.Manager, Vendor & Workforce Management (Utility Contact Center)TXOur rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
Sr. Manager, Commercial Contact Center Selene DiligenceSr. Manager, Commercial Contact CenterDallas, TexasServing as the central leader for borrower engagement, advisor performance, customer experience, and workflow efficiency, the position partners closely with senior servicing leadership to deliver a high-touch, relationship-focused model aligned with investor and operational goals. The ideal candidate brings expertise in commercial servicing or contact centers, with a track record of building high-performing teams, scaling processes, leveraging technology, and advancing data-driven customer engagement.
Program Manager - Contact Center- NICE or Genesys NTT DATA Group CorpProgram Manager - Contact Center- NICE or GenesysDallas, TXp>The Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
Program Manager - Contact Center- NICE or Genesys NTT DATA Services, LLCProgram Manager - Contact Center- NICE or GenesysDallas, TXThe Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.
Product Manager- Agentic AI Contact Center Optimum Communications IncProduct Manager- Agentic AI Contact CenterPlano, TX$123,379–$202,694 / yearThe ideal candidate will own the definition of the roadmap for Optimum's Contact Center AI platforms and products (chatbots, voice bots and agent assist tools), identify opportunities to leverage AI/ML to improve customer interactions and reduce cost, and align product vision with business goals and customer needs. Collaborate cross-functionally with customer care, sales operations, support, engineering, design, data science and analytics teams to deliver AI-powered contact center solutions.
NewManager, Contact Center Bath Fitter CorporateManager, Contact CenterFort Worth, TXRemotep style="margin:0in;font-family:'calibri';font-size:11pt">The successful candidate will combine strong people leadership, operational excellence, and data-driven decision making to optimize speed-to-lead, lead conversion, appointment setting, and customer engagement. This is an exciting opportunity for a builder and change agent who thrives in fast-paced, performance-driven environments and enjoys leveraging technology, automation, and analytics to drive results..
Contact Center Agent I Rally Credit UnionContact Center Agent IMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.
Contact Center Agent II Rally Credit UnionContact Center Agent IIMcAllen, TXBe knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, payments, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders, CD Modifications and Openings, quote loan payoff's, IRA's, etc. Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), Anti-money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.
Contact Center Planning Analyst - (Dialer Execution Administrator) Wells Fargo & CoContact Center Planning Analyst - (Dialer Execution Administrator)Irving, TXThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. About this role: Wells Fargo is seeking to fill 3 positions for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team.
NewDirector, Sales Agent Contact Center (Hybrid) Globe Life And Accident Insurance CompanyDirector, Sales Agent Contact Center (Hybrid)McKinney, TexasLeading a multi-tiered team of managers and supervisors, this role partners closely with Workforce Management, TCPA Compliance, Legal, Training, QA, and Sales leadership to drive operational excellence, regulatory compliance, and sustainable sales growth. Deep expertise leading high-volume, sales-focused call center operations with a track record of driving measurable improvements in conversion rates, transfer quality, and agent performance.