Role ResponsibilitiesThe responsibilities of the role will include: Working directly with clients as a primary point of contact for day to day account support, problem resolution, technical clarity, research and analysisResponding to inbound emails, fax, and phone calls, and Salesforce casesDeveloping and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost componentsConducting regularly scheduled calls, presentations to review business performance, including training and educationMaking decisions regarding the set up and support of the clients assigned to their carePreparing and presenting solutions in advance to retain relationshipsUsing customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client baseEffectively interacting with internal departments to support customer baseTrouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration. Must be able to manage time effectively and work independently without direct supervisionExcellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are requiredAbility to react quickly and decisively to resolve customer issuesDemonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projectsSelf-driven to develop professionally, improve performance, and understand the tools in place and maximize their use.