Overview: Service and Support • Perform regular inspections, maintenance, and software updates of control systems • Identify and address system malfunctions or inefficiencies promptly • Implement system upgrades and enhancements to improve efficiency and performance • Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems • Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends • Respond to incidents, outages, and service disruptions promptly • Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage • Act as a point of contact for escalated issues and complex customer inquiries • Collaborate with technical teams to resolve critical incidents quickly and efficiently • Develop incident response protocols and ensure they are followed Instrumentation & Electrical Design • Create instrument lists by examining P&ID drawings • Compile submittal and procurement documentation for controls and instrument hardware • Provide technical support for panel fabrication technicians • Inspect completed control enclosures System Design and Configuration • Participate in customer design review meetings • Assemble development system using project hardware and computers • Configure user interface and HMI screens • Configure DDC, PLC and/or DCS control algorithms • Draft system documentation from templates • Assist is customer demonstrations and acceptance testing • Configure networks to interface with equipment. • Associate’s Degree in approved mechanical or electrical program, or proper background as determined by interview Technical Experience (One or more of the following technologies) • Controls Experience: Tridium: Niagara N4 • Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers • Johnson Controls: Facility Explorer or Metasys controllers • Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight • Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS • Other useful technologies include: Scripting languages (VBA, Python, etc.) • Knowledge of Kepware OPC server, ThinManager, VMware is preferred.