Bilingual Spanish Customer Support Representative (Volvo Car USA) TtecBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, New Jersey$23 / hourFull timeDeliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chatsNavigate systems efficiently to provide accurate, timely, and courteous mannerDocument and all customer interactions in the appropriate systemsAssist customers with product-related inquiries using all available resourcesTake ownership of resolving customer issues within authority, ensuring customer satisfactionEscalate complex issues to Tier 2 support or management when necessaryWhat You Bring to the RoleHigh School diploma required; College degree is a plusBilingual in Spanish and English is required - must pass assessments, written and oral. What You'll Be DoingThe Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Tier I Volvo Frontline Support Representative TtecTier I Volvo Frontline Support RepresentativeMahwah, New Jersey$21 / hourFull timeDeliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chatsNavigate systems efficiently to provide accurate, timely, and courteous mannerDocument and all customer interactions in the appropriate systemsAssist customers with product-related inquiries using all available resourcesTake ownership of resolving customer issues within authority, ensuring customer satisfactionEscalate complex issues to Tier 2 support or management when necessaryWhat You Bring to the RoleHigh School diploma required, College degree a plus1-3 years of relevant call center/customer service work experience preferredRoadside dispatching or emergency response experience preferredAbility to work both independently and as part of a teamStrong decision-making skills, using logic and intuitionExcellent organizational skillsExcellent communication skills, both written and verbalComfortable communicating via phone, email, text, or other written forms, adjusting style as neededCreative problem-solving and troubleshooting abilitiesSpeed and accuracy in typingWhat You Can ExpectTotal of $21.00 per hour. What You'll Be DoingThe Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.