Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAQueens, NY$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Call Center Agent - Remote Peace Global Solutions LogisticsCall Center Agent - RemoteNewark, New JerseyRemoteQualifications: • High school diploma or equivalent • Proven experience in a call center or customer service environment • Excellent communication and interpersonal skills • Ability to multitask, prioritize, and manage time effectively • Proficient in using computers and various software applications • Strong problem-solving abilities and ability to remain calm under pressure • Self-motivated with a positive attitude and willingness to learn • Previous experience in the logistics industry is a plus • Bilingual candidates are strongly encouraged to apply Benefits: • Competitive salary and performance-based incentives • Comprehensive training program • Flexible work schedule • Work from the comfort of your own home • Advancement and growth opportunities within the company • Collaborative and supportive work environment • Health and life insurance benefits Join our team and become a part of a dynamic and growing company that values its employees and customers. Key Responsibilities: • Answer incoming calls from customers and identify their needs • Provide accurate and timely information to customers regarding our services and products • Handle customer inquiries and complaints, and escalate them to the relevant department if necessary • Follow up with customers to ensure their issues have been resolved satisfactorily • Make outbound calls to potential customers to promote our services and generate sales leads • Update customer information and transactions in the company database • Meet and exceed individual and team performance targets • Keep up-to-date with product knowledge and industry trends • Collaborate with other team members and departments to ensure a smooth customer experience .
Director Case Development - Contact Center LiveOnNYDirector Case Development - Contact CenterLong Island City, New YorkThe Director leads and develops the contact center team, collaborates across departments to optimize the end-to-end donation process, and serves as a key member of LiveOnNY’s leadership team in advancing the organization’s mission of organ and tissue donation. Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country.
Program Coordinator RWJ Barnabas Health Medical IncProgram CoordinatorWest Orange, NJ$23.86–$33.70 / hourThis position supports daily workflow by managing inbound and outbound communications, maintaining CRM data accuracy, assisting with training and go-lives for new practice integrations, and ensuring efficient and high-quality call center operations. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
Contact Center Supervisor Hackensack Meridian Pascack Valley Medical CenterContact Center SupervisorWestwood, New JerseyArdent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.
Retail Support Specialist DSIRetail Support SpecialistYonkers, NYIn this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Director, Salesforce B2B Service Governance TransUnionDirector, Salesforce B2B Service GovernanceNew York, NY$150,100–$225,000 / yearDefine and execute the B2B service platform strategy across Salesforce Service Cloud, Case Management, Experience Cloud, Customer and Partner Portals, and related service technologies, ensuring the roadmap is rooted in business metrics, customer outcomes, and operational priorities. The TruOps Digital Experience team is responsible for modernizing TruOps as TransUnion's global operational platform, with B2B Service focused on transforming how customer service, case management, and digital support experiences are delivered across the enterprise.
Patient Case Specialist Primary Talent PartnersPatient Case SpecialistMadison, NJ$30–$34 / hourThe Specialist, AMER Operations, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. The primary duty of the Specialist, AMER Operations, Scheduling & Cell Logistics is to maintain the day-to-day operations of patients' treatment journey related to their materials, related to transportation, manufacturing, and distribution.
Call Center Sales Associate (Virtual, US/CAN) Allied Moving Services AustraliaCall Center Sales Associate (Virtual, US/CAN)NYRemote$40,000–$50,000 / yearAs a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
Call Center Front Desk Receptionist LaSante Health CenterCall Center Front Desk ReceptionistBrooklyn, NY$17–$20 / hourThe ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met. Responsibilities: Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
NewCall Center Representative Berkshire BankCall Center RepresentativeNY$20–$28.90 / hourEnsures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests.
NewSales Representative - West Nyack Dennis & Co. Auto GroupSales Representative - West NyackWest Nyack, NYExperience working with people in retail sales, hospitality, customer service, consumer finance, call centers, or other customer-facing environments can transfer extremely well. We’re looking for a motivated, customer-focused people person who enjoys working with others, building relationships, and creating a positive customer experience.
NewStaff Analyst Optimum Communications IncStaff AnalystLong Island City, NY$123,379–$202,694 / yearYou will work closely with members of the B2B Analytics, Care & Retention teams and be responsible for identifying actionable opportunities to drive measurable reductions in customer churn and disconnect rates and improve the customer experience. We are Optimum, a leader in the fast-paced world of connectivity, and were seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation.
Medical Call Center Representative Adv Lap Surg InstMedical Call Center RepresentativeSpringfield, NJFull timeIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
Call Center Agent 62MLCall Center AgentNew York, New York$3,825–$4,450 / monthThis role is ideal for individuals with strong communication skills who enjoy helping people, identifying customer needs, and developing professionally in a team-oriented environment. We are seeking a motivated Call Center Agent to communicate with customers, answer questions, provide information, and support positive customer experiences.
Assistant Contact Center Manager Stanford Health CareAssistant Contact Center ManagerNewark, New JerseyThis position plans, organizes, manages and coordinates clinics and non-clinic appointment scheduling and non-clinical services at Stanford Health Care (SHC), SHC Tri-Valley and/or Stanford Medicine Partners (SMP). Acts as a resource for direct reports, conducts regular performance evaluations with key contact center metrics and department specific metrics, provides feedback, fosters professional growth (i.e. career ladder) and develops contact center agents.
Cloud Contact Center Network Engineer VNS HealthCloud Contact Center Network EngineerNew York, New York$85,000–$106,300 / yearFull timeDesign, implement, support, and maintain enterprise cloud contact center and telecommunications infrastructure, including cloud telephony, SIP trunking, voice gateways, routers, firewalls, switches, SD-WAN, VPNs, wireless networks, and network security solutions. Overview: Designs, Implements, maintains and supports communication networks within VNS Health that ensures the integrity of high availability network infrastructure that provides maximum performance for our users.
Access Center Ambassador Westchester Medical Center Health NetworkAccess Center AmbassadorNY$21.40–$26.90 / hourJob Category Job Category Advanced Clincial Providers Advanced Practice Providers Allied Health Prof/Technical Clerical/Administrative Support clerical/Administrative Supportc Executive/Management Finance/Info Systems Nursing Support Nursing/Nursing Management Physicians Professional/Non-Clinical Service/Trades. Job Details: Job Summary: An Access Center Ambassador acts as the primary point of contact for patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments.
Supervisor, Patient Support - Afford Svcs ConnectiveRxSupervisor, Patient Support - Afford SvcsWhippany, New Jersey$54,700–$77,800 / yearFull timeThe incumbent will be working in a matrix environment and interfacing with multiple internal areas including Training, Quality, Program Management, Human Resources and Technology and will often interact with our clients on how to improve the program offering, Responsibilities: Responsible for ensuring that their team (approximately 15 team members) provides extraordinary “white glove” patient concierge healthcare services by meeting all agreed-upon SLAs and KPIs. They are part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs.
Service Lines Training And Compliance Associate Hospital for Special SurgeryService Lines Training And Compliance AssociateNew York, NY$73,500–$112,250 / yearMinimum of four (4) years of experience in healthcare operations, telecommunications, scheduling, training, instructional design, or a related field required; relevant frontline operational experience may be considered in lieu of formal training experience. Partner with Epic application teams, trainers, and operational leadership to develop educational materials, workflow documentation, and change management support for upgrades, enhancements, and new functionality.