Your responsibilities may include (but are not limited to): Customer Relationship Leadership: Serve as the primary point of contact for customers by greeting them on arrival, reviewing work scope, capturing new discrepancies, and ensuring a positive, seamless experience throughout the service visit Service Coordination & Communication: Define communication expectations, align approval processes, and keep customers updated on schedules, work scope, service bulletins, warranty programs, quotes, and pricing to ensure transparency and trust Work Scope Management & Approvals: Communicate initial work scope to Service Center teams, secure approvals for additional work, report schedule or cost-impacting changes, and ensure technical teams remain aligned with customer needs Financial Oversight & Invoicing: Partner with Finance to review program coverage, validate pricing, and build accurate preliminary invoices; provide final billing, collect payments when applicable, and deliver a thorough departure debrief to the customer Service Quality & Post ‑ Delivery Support: Follow up after delivery to resolve outstanding parts, maintenance, or billing issues; address Maintenance Visit Performance Evaluation feedback to elevate customer satisfaction and service quality Team Mentorship & Operational Guidance: Support and mentor peers by ensuring system training, sharing updates on process or system changes, assisting with dispute resolution, and providing financial performance updates to the General Manager Qualifications What you need to be successful: Bachelor's degree in aviation or related field with 2 years of relative aircraft maintenance experience is required In lieu of degree, a minimum of 4 years of aircraft maintenance experience and/or A&P license or 2-year technical degree is required In lieu of degree or license, a minimum of 6 years of aircraft maintenance experience is required A&P/Repairman/EASA License is preferred along with aviation Customer Service, Aircraft Maintenance or Service Center experience is preferred Why join us? Customer Relations Manager (Aircraft Maintenance) - Orlando, FL Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands.