Customer Needs Clarification: Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements. As a Client Service Manager for Transportation Clients in the Central Valley (Sacramento, Roseville, Santa Rosa) and working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:
• Client Relationship Development: Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.