Preferred Qualifications: Master's degree in related field; Relevant professional certifications in project management, business relationship management, customer experience, or related disciplines; Relevant certifications in business relationship management, IT service management (e.g., ITIL), project management, or customer experience; Significant experience leading enterprise relationship management, engagement, or service alignment functions; Experience working within a higher education, public sector, or large, complex organization; Experience supporting or collaborating with IT service owners, product managers, or delivery teams on service improvement initiatives; Experience supporting enterprise technologies such as collaboration platforms, ERP systems, CRM systems, or similar environments; Experience using data, feedback, and performance metrics to drive continuous improvement and inform strategic decisions; Experience supporting stakeholder engagement, relationship management, or service alignment functions in large, complex organizations; Experience using analytics, reporting tools, and feedback systems (e.g., ITSM platforms, surveys) to measure engagement, satisfaction, and service performance; Experience facilitating governance groups, advisory boards, or cross-functional working sessions; Knowledge of change management, organizational readiness, stakeholder engagement frameworks, and higher education environments; and. Required Qualifications: Bachelor's degree in related field, or the equivalent combination of education and experience; Progressively responsible experience in stakeholder engagement, relationship management, IT service delivery, customer experience, or a related field; Demonstrated experience (typically 2 years) leading projects, programs, or initiatives involving cross-functional collaboration and service improvement; Prior experience (typically 1 year) of supervisory, team lead, or staff development experience; Knowledge of stakeholder engagement, relationship management, and partnership development practices within complex organizations, as well as IT service delivery models and continuous improvement methodologies; Strong written, verbal, presentation, and facilitation skills, with the ability to engage diverse audiences, including university leadership and operational teams; Demonstrated ability to lead cross-functional initiatives involving multiple stakeholders and competing priorities; Ability to gather, synthesize, and translate stakeholder feedback and data into actionable insights, priorities, and service improvements; Ability to analyze data, metrics, and qualitative feedback to assess service performance and inform decision-making; Ability to build collaborative relationships across academic, research, administrative, and IT units; Ability to supervise, coach, and develop professional staff in a team-based environment; and.