Build and maintain structured facility profiles in Zoho for all assigned accounts, including facility type, production profile, size, refrigerant systems, equipment inventory, system age/condition, maintenance philosophy, staffing, certification status, compliance requirements, current CIP spend, whitespace estimates, and key contacts with relationship notes. This role is the primary commercial and relationship leader for assigned facilities — responsible for building account intelligence, developing trust at every level of the customer organization, and surfacing revenue opportunities across every CIP product line: service, parts, training, projects, controls, and construction.