This role owns the delivery of end-to-end analytics and reporting support across an assigned book of business, including requirements intake, data extraction and validation, metric definition, and analysis (e.g., trend/variance analysis, utilization and performance drivers) to inform renewal strategies, client solutions/insights, and retention/upsell opportunities. Expert-level Microsoft Excel skills (advanced formulas, PivotTables, Power Query/Power Pivot, data modeling, and automation/macros); proficiency in Microsoft Office (Word, PowerPoint, Teams) and Salesforce CRM; and advanced knowledge of AI/machine learning and automation to streamline reporting and drive insights.