The Customer Care Manager leads and represents the Brunello Cucinelli Omnichannel experience, delivering a personalized, seamless journey across E-Commerce and retail, guided by the House's values of human connection, craftsmanship, and styling excellence. Maintain strong partnerships with CRM, E-Commerce, Retail, Merchandising, and Operations across North America, and with E-Commerce/CRM counterparts in Italy, ensuring alignment on processes and initiatives.