NewHealthcare Customer Service Specialist - Work from Home SagilityHealthcare Customer Service Specialist - Work from HomeNew York City, NYCompensation Highlights Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production Pay frequency: Weekly pay Schedule Highlights Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs Responsibilities Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination Provide accurate information about health plan benefits, eligibility, and coverage Schedule, reschedule, and confirm appointments with healthcare providers Process referrals, authorizations, prescription renewals, and other requests Assist members or patients with claims questions, billing inquiries, and account updates Review insurance or plan eligibility and update records in the system Maintain accurate documentation in electronic systems, including EMR or CRM tools Communicate with providers and internal teams via phone, secure messaging, or email Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines Escalate complex issues to the appropriate team or supervisor for resolution Qualifications High School Diploma or equivalent 1 year of call center customer service experience handling high call volume 1 year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar) Previous job tenure of at least 6 months per role, reflecting stability and reliability Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment Strong verbal and written communication skills Ability to navigate multiple systems and maintain accuracy while handling calls Comfortable working in a remote environment with a designated, private workspace Demonstrated stable work history with a track record of reliability Commitment to a long-term role and building a career with the organization Reliable high-speed internet Preferred Qualifications Experience with appointment scheduling or benefits inquiries Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems Experience with EPIC, Facets, or similar applications Knowledge of medical and/or insurance terminology At BroadPath a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Job title Healthcare Customer Service Specialist - Work from Home About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.
Call Center Team Leader - Supporting Volvo Cars TTECCall Center Team Leader - Supporting Volvo CarsMahwah, NJThe Volvo Team Leader provides leadership through coaching, performance analysis, customer escalation management, process improvement initiatives, and business reporting while ensuring world-class customer experience for Volvo owners requiring roadside assistance services. This role drives operational excellence through coaching, performance management, customer experience oversight, and workforce optimization while ensuring achievement of client, company, and program objectives.
NewCustomer Care Pharmacy Technician Full-Time Capital Rx LLCCustomer Care Pharmacy Technician Full-TimeNYRemotep>Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and. Accurately advise callers on options for exception requests (formulary, copay, early refill, etc.) based on client benefit elections and provide additional information and status updates to prescribers, members, and pharmacies.
NewCustomer Care Representative Full-Time Capital Rx LLCCustomer Care Representative Full-TimeNYp>Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and. 2+ years of customer service, call center, and/or health care experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication preferred.
Customer Care Agent Deluxe CorpCustomer Care AgentNY$15–$16 / hourli>Ability to multi-task Performing Call Center administrative tasks associated with the handling of electronic faxes, processing of the Professional Services to Customer Care Transitions, Scanner setups, T&M, Hot Fixes, Scanner Swaps, GARDA resets and user creation and routing of ASP setup workflows. This includes documenting and resolving Customer Care Cases for each software application and piece of hardware equipment, taking primary ownership of proper Case routing, first level escalation initiation, and Administrative tasks such as emails, faxes, voice mails, and setup of new Accounts.
Quality Assurance Analyst - Customer Care Capital Rx LLCQuality Assurance Analyst - Customer CareNY$71,200–$112,000 / yearp>Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and. Position Summary: The Quality Assurance Analyst is responsible for evaluating and improving customer care performance by monitoring call center interactions, developing quality scorecards, and delivering actionable insights.
Bilingual Customer Care Representative Assurant IncBilingual Customer Care RepresentativeNYRemote$15.03–$27.75 / hourA Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world.
Customer Care Specialist PM ANSERVE INCCustomer Care Specialist PMNJRemoteGenerous PTO packageTuition ReimbursementReferral BonusProfessional Training EnvironmentWork with an Award-Winning TeamFlexible Working ConditionsA Family-Owned CompanyAdvancement OpportunitiesManager Development ProgramsMonthly Rewards/ IncentivesBiannual Industry Rewards. COMPUTER REQUIREMENTS: Must have your own PC/Laptop (Windows 10 or 11) with at least 8GB of RAM storage (Chrome books, Mac PCs not accepted), wired USB headset, webcam, and high speed internet access.
Customer Care Representative GAF Materials LLCCustomer Care RepresentativeParsippany, NJ$49,514–$63,268 / yearp>Provide the highest level of customer service to internal and external GAF customers with respect to all aspects of the order process including order placement, order management, customer knowledge, warranty processing, and plant follow-up. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence.
Air Logistics Healthcare Customer Care Specialist Kuehne + Nagel International AGAir Logistics Healthcare Customer Care SpecialistLake Success, NY$20–$23 / hourSpecifically, the Air Operations Heathcare Customer Care Specialist will be part of a team responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc). Seja ajudando a entregar medicamentos que salvam vidas, desenvolvendo soluções de transporte sustentáveis ou apoiando as nossas comunidades locais, a sua carreira contribuirá para muito mais do que você pode imaginar.
Healthcare Customer Care Specialist- New Hyde Park Kuehne + Nagel International AGHealthcare Customer Care Specialist- New Hyde ParkNY$23–$25 / hourSpecifically, the Air Operations Heathcare Customer Care Specialist will be part of a team responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc). As the Air Operations Heathcare Customer Care Specialist you are responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners.
Healthcare Customer Care Specialist- New Hyde Park, NY Kuehne + Nagel International AGHealthcare Customer Care Specialist- New Hyde Park, NYNY$20–$23 / hourSpecifically, the Air Operations Heathcare Customer Care Specialist will be part of a team responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc). Seja ajudando a entregar medicamentos que salvam vidas, desenvolvendo soluções de transporte sustentáveis ou apoiando as nossas comunidades locais, a sua carreira contribuirá para muito mais do que você pode imaginar.
Part- Time Customer Care Representative Movado Group IncPart- Time Customer Care RepresentativeNJMovado Group, Inc. designs, sources, and distributes MOVADO, MVMT, OLIVIA BURTON, EBEL, CONCORD, COACH, TOMMY HILFIGER, HUGO BOSS, LACOSTE, and CALVIN KLEIN watches worldwide, and operates Movado company stores in the United States. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Digital Customer Care Representative Career Advancement Opportunities!! Casella Waste Systems IncDigital Customer Care Representative Career Advancement Opportunities!!Highly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Demonstrated knowledge and competence in several technical areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization.
Operations Assistant, Customer Care International Cosmetics & PerfumesOperations Assistant, Customer CareNEW YORK, NYFull timeb>OVERVIEW: The Operations Assistant – Customer Care supports the Customer Care Manager by ensuring efficient operational processes, monitoring key performance indicators (KPIs), and facilitating cross-functional communication between the customer care team and warehouse operations. This role is responsible for tracking customer experience metrics such as CSAT, managing operational workflows, and leveraging systems including SAP, eVisibility, Shopify, and Gorgias to maintain seamless order and customer support operations.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterNJRemoteli>Must reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Customer Care Advocate MetLife IncCustomer Care AdvocateNYp>Recognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworld's leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
Customer Care Center Rep Wisconsin Physicians Service Insurance CorpCustomer Care Center RepNew Jersey, NJRemotep>We are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin. Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net).
NewCustomer Care Representative I Terumo Medical CorpCustomer Care Representative ISomerset, NJ$42,000–$56,000 / yearTMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry.
Senior Director, Customer Care David Yurman EnterprisesSenior Director, Customer CareLyndhurst, New JerseyReporting to the VP of OMNI Operations, this role is responsible for day-to-day operations, performance management, and continuous improvement of a multi-channel Customer Care function, including inbound/outbound contact center operations and after-sales service (repairs). Partner with Digital/IT teams to optimize Customer Care systems, including Salesforce Service Cloud, Order Management, Marketing Cloud, and Experience Cloud, Commerce Cloud for OOBO and CSC.
Customer Care Business Specialists Atrium Staffing LLCCustomer Care Business SpecialistsNew York, NY$16–$17 / hourp>Client Overview: Join a rapidly growing technology leader in the beverage, medical, and industrial gas industry that is redefining how customers experience supply chain and account support. You will support customers across beverage, industrial, and medical gas services while collaborating closely with Retail Managers, Vendors, Key Account Managers, and business owners.
Customer Care Specialist II (Remote) Motor Vehicle Software CorporationCustomer Care Specialist II (Remote)NYRemote$18–$23 / hourDetermines problem source (i.e., hardware, software, user access), Resolves issues where possible, Refers difficult and complex issues to internal technical experts and/or, Refers issues to management, Documents issues for future reference, internally and externally. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Group Product Manager, Customer Care Tools The Farmer's Dog IncGroup Product Manager, Customer Care ToolsNY$200,000–$210,000 / yearAs Group Product Manager, you will own the strategy, roadmap, and execution for our Customer Care Tools and Intelligence (CCTI) pod - the team building tooling that empowers our Customer Care advisors to provide iconic care, thereby increasing customer acquisition and retention - while simultaneously shaping how those tools evolve into a broader platform that also power our consumer-facing experiences. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically.
Customer Care and Sales Support Coordinator Plastomatic Valves, Inc.Customer Care and Sales Support CoordinatorCedar Grove, NJThis role is designed to support both Customer Care and Inside Sales functions while providing a long-term career path into expanded Inside Sales, customer relationship management, and account support responsibilities as the business continues to grow and scale. This role is responsible for order processing, customer communication, sales coordination, international support activities, and cross-functional collaboration to ensure exceptional customer service and efficient order management.
Customer Care Navigator, Spanish Speaking - Brooklyn, NY EmblemHealth IncCustomer Care Navigator, Spanish Speaking - Brooklyn, NYBrooklyn, NY$56,160–$99,360 / yearCollaborate with enterprise team members on member retention efforts and special projects within the location including: Care Management and Quality to understand member needs in the community as they relate to gaps in care; and quality efforts to provide effective in person and outreach services within the community. Proactively research Emblem Health member issues utilizing multiple enterprise systems and data to explain and resolve complicated customer service issues, close care gaps, helping complete HRAs, enabling higher retention of members within the neighboring community.
Customer Care Navigator EmblemHealth IncCustomer Care NavigatorNew York, NY$56,160–$99,360 / yearCollaborate with enterprise team members on member retention efforts and special projects within the location including:Care Management and Quality to understand member needs in the community as they relate to gaps in care; and quality efforts to provide effective in person and outreach services within the community. Proactively research Emblem Health member issues utilizing multiple enterprise systems and data to explain and resolve complicated customer service issues, close care gaps, helping complete HRAs, enabling higher retention of members within the neighboring community.
Creole/ English Bilingual Customer Care Navigator- Onsite (Cambria Heights - Queens) EmblemHealth IncCreole/ English Bilingual Customer Care Navigator- Onsite (Cambria Heights - Queens)Cambria Heights, NY$56,160–$99,360 / yearCollaborate with enterprise team members on member retention efforts and special projects within the location including:Care Management and Quality to understand member needs in the community as they relate to gaps in care; and quality efforts to provide effective in person and outreach services within the community. Proactively research Emblem Health member issues utilizing multiple enterprise systems and data to explain and resolvecomplicated customer service issues, close care gaps, helping complete HRAs, enabling higher retention of members within the neighboring community.
Supply & Customer Service Quality Lead Philip Morris International U.S.Supply & Customer Service Quality LeadStamford, CTFull timeThe U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives.
Customer Service Representative - Billing II Quest Diagnostics IncCustomer Service Representative - Billing IIClifton, NJEffectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. After successful completion of training, based on business need, one of the following shifts will be assigned: 8:30am - 5:00pm ET 9:30am - 6:00pm ET 10:30am - 7:00pm ET 11:30am - 8:00pm ETKnowledge: Knowledge of billing/finance and eligibility processes, practices, and conceptsAlign to Quest Culture & How We Work: CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
Bilingual International Customer Support Representative Natera IncBilingual International Customer Support RepresentativeNYRemote$23–$26 / hourStay updated on the latest company products, services, and processes (including samples required, test turnaround time, required order information, required waivers, etc…) to offer the best support. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Director, Customer Service The New York Racing Association Inc.Director, Customer ServiceNYResponsible for managing non-technical customer service activities such as delivering in-person customer service, operating customer service desks, and providing general customer support. Summary of Physical Requirements and Work Environment: The Director, Customer Service role is primarily sedentary and performed in an office or office-like environment with no special physical demands required.
Customer Service Representative Atrium Staffing LLCCustomer Service RepresentativeNew York, NYPosition Overview: The Customer Service Representative will handle a high volume of inbound calls, accurately route callers, and efficiently schedule and manage service appointments. Responsibilities of the Customer Service Representative: Provide consistently outstanding service to internal and external guests by setting a professional, guest-focused first impression.
Customer Service Representative - Newark, NJ Laz Parking LtdCustomer Service Representative - Newark, NJNewark, NJPrimary duties include interacting with customers daily via phone and email to communicate helpful solutions to questions, respond to customer issues, and resolve complaints in a timely manner. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top-notch service that cultivates loyalty and promotes referral business.
Customer Service Representative Laz Parking LtdCustomer Service RepresentativeJersey City, NJPrimary duties include interacting with customers daily via phone and email to communicate helpful solutions to questions, respond to customer issues, and resolve complaints in a timely manner. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top-notch service that cultivates loyalty and promotes referral business.
Customer Success Specialist I - Long Island Market R.S. Hughes Company, Inc.Customer Success Specialist I - Long Island MarketFarmingdale, NY$28–$30 / hourWhile order processing and system work are important, the primary purpose of this role is to help customers succeed - by understanding their business, anticipating needs, introducing new products and solutions, and serving as a trusted partner who helps drive customer growth and retention. This is a Full-Time position, eligible to participate in the Company's benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).
Customer Service Representative (F&B and Naturals) Symrise AGCustomer Service Representative (F&B and Naturals)Hasbrouck Heights, NJThis includes receipt and confirmation of customer orders which involves researching material availability, available price record confirmation, shipping method and relevant Customer Service reporting activities, as well as the pro-active review of customers forecast data (assigned accounts) and uploads into SAP and/or Sage. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Customer Service Representative Beyond Finance LLCCustomer Service RepresentativeNYRemote$19–$20 / hourul>Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment. Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts.
Call Center Customer Service Akkodis Group AG.Call Center Customer ServiceNew York, NY$16–$20 / hourIn addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Call Center Customer Service job responsibilities include: Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
NewSpecialist, Care & Service David Yurman EnterprisesSpecialist, Care & ServiceLyndhurst, New JerseyReporting to the Assistant Manager, Customer Care, this position is responsible for responding to customer contacts regarding product care and service (repairs) in a manner that reinforces our brand values and ensures a superior customer experience. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature.
Customer Service Representative ( Part Time/Overnight ) Reimagined Parking IncCustomer Service Representative ( Part Time/Overnight )MONTCLAIR, NJ$17.50–$18 / hourli>Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes. The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders.
Manager, Customer Support & Experience Regal Voice, IncManager, Customer Support & ExperienceNew York, NY$112,000–$130,000 / yearRESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency • Maintain a deep understanding of Regal's product, customer use cases, and technical architecture to better support B2B customers • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the team. We're moving fast, and the numbers speak for themselves: • Partnered with enterprise brands like Google, AAA, Ro, Coursera • Raised $82M (top tier investors including Emergence & Homebrew) • Completed 250MM+ calls • Driven $7B revenue for customers • Scaled to $## ARR • Built amazing NYC (NoMad) in office culture.
Care Coordinator Bilingual Spanish Speaking Help at Home LLCCare Coordinator Bilingual Spanish SpeakingBrooklyn, NY$22–$25 / hour
Call Center Rep, Medical Answering Service LifePoint Health IncCall Center Rep, Medical Answering ServiceNYOur diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. Knowledge/Skills/Abilities: • Positive attitude and ability to work well with others • Excellent communication skills • Professional, articulate voice • Ability to multi-task in several computer applications while holding a conversation with a customer • Enjoy working in a fast-paced environment while maintaining a professional attitude.
Supervisor - Call Center MMC GroupSupervisor - Call CenterNew York, NY$36,000–$42,000 / yearli>Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs. Thank you! Job Responsibilities:Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.
Outbound Call Center MVP Health CareOutbound Call CenterNY$24–$31.92 / hourYour key responsibilities: Execute outbound campaigns with a primary focus on driving member retention, while supporting quality objectives, welcoming new members to plan offerings, and achieving defined campaign-specific goals. Success in this role requires strong communication, problem-solving, and customer service skills, along with the ability to meet performance goals, collaborate across departments, and maintain accuracy and professionalism in all interactions.
NewCall Center Representative Ascensus, IncCall Center RepresentativeNewark, NJRemoteService center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Call Center Representative I Metroplus Health Plan IncCall Center Representative INYThe primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations. Required Education, Training & Professional Experience: High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and.
Patient Coordinator (Call Center) Essen Medical AssociatesPatient Coordinator (Call Center)Bronx, New YorkJob Summary: Essen Health Care is seeking a Patient Coordinator – Women’s Health to join our Call Center team. This role is responsible for managing inbound/outbound patient communications, scheduling appointments, and supporting care coordination for women’s health services. This is a fast-paced, patient-facing role ideal for someone with strong communication skills and prior healthcare call center experience. Responsibilities: Handle high-volume inbound and outbound calls in a call center environment . Qualifications: 1+ year of experience in a healthcare call center required .
Call Center Manager TransCore Partners LLCCall Center ManagerUnion, NJ$80,000–$99,000 / yearDemonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms. Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance.
Patient Call Center Agent - Spanish Speaking Tru Medical ManagementPatient Call Center Agent - Spanish SpeakingBrooklyn New York, New YorkThanks to the practice’s vision and exceptional patient care, Tru Medical Management has achieved New York State Patient-Centered Medical Home (NYS PCMH) accreditation and has been an Insurance Quality award winner for multiple years. Primary care services Tru Medical Management offers include sick visits, laboratory services, physical exams, STD (sexually transmitted disease) testing, and diagnostic ultrasounds.