RN - Acute Care Medicine Yale New Haven HealthRN - Acute Care MedicineWarwick, RIThis specialized department caters to both medical oncology patients, who receive systemic therapies like chemotherapy, immunotherapy, and targeted therapies, and surgical oncology patients, who are in various stages of their surgical journey, including pre-operative evaluation, post-operative care, and follow-up. Additional Information Smilow Ambulatory Multispecialty Department YSC (NP 1, NP4, NP8) This department is rooted in oncology nursing excellence and serves as a hub for patients undergoing cancer treatment and management for solid tumor cancers.
Registered Nurse (RN) – Critical Care Float Pool Yale New Haven HealthRegistered Nurse (RN) – Critical Care Float PoolEast Providence, RIDevelops, Communicates And Documents A Plan Of Care Reflecting Individualized Patient Problems And Interventions To Achieve Desired Outcomes, Involving The Patient, Family And Healthcare Team In This Process. The Registered Nurse (Rn) Assesses, Plans, Implements, Evaluates And Supervises Individual Patient Care On A Nursing Unit/Department According To Unit Policies And Procedures.
RN Float Pool – Critical Care Yale New Haven HealthRN Float Pool – Critical CareEast Providence, RIDevelops, Communicates And Documents A Plan Of Care Reflecting Individualized Patient Problems And Interventions To Achieve Desired Outcomes, Involving The Patient, Family And Healthcare Team In This Process. The Registered Nurse (Rn) Assesses, Plans, Implements, Evaluates And Supervises Individual Patient Care On A Nursing Unit/Department According To Unit Policies And Procedures.
Registered Nurse (RN), Float Critical Care / ICU Yale New Haven HealthRegistered Nurse (RN), Float Critical Care / ICUCranston, RIDevelops, Communicates And Documents A Plan Of Care Reflecting Individualized Patient Problems And Interventions To Achieve Desired Outcomes, Involving The Patient, Family And Healthcare Team In This Process. The Registered Nurse (Rn) Assesses, Plans, Implements, Evaluates And Supervises Individual Patient Care On A Nursing Unit/Department According To Unit Policies And Procedures.
NewRegistered Nurse Critical Care (ICU) – Float Pool Yale New Haven HealthRegistered Nurse Critical Care (ICU) – Float PoolPawtucket, RI2. Develops, communicates and documents a plan of care reflecting individualized patient problems and interventions to achieve desired outcomes, involving the patient, family and healthcare team in this process. Demonstrates competency in insertion and maintenance of neonatal peripheral intravenous lines, obtaining neonatal lab samples and maintenance of central intravenous lines.
Registered Nurse Float – Critical Care Yale New Haven HealthRegistered Nurse Float – Critical CareCranston, RIDevelops, Communicates And Documents A Plan Of Care Reflecting Individualized Patient Problems And Interventions To Achieve Desired Outcomes, Involving The Patient, Family And Healthcare Team In This Process. The Registered Nurse (Rn) Assesses, Plans, Implements, Evaluates And Supervises Individual Patient Care On A Nursing Unit/Department According To Unit Policies And Procedures.
Critical Care Float Nurse / Float RN (ICU) Yale New Haven HealthCritical Care Float Nurse / Float RN (ICU)East Providence, RIDevelops, Communicates And Documents A Plan Of Care Reflecting Individualized Patient Problems And Interventions To Achieve Desired Outcomes, Involving The Patient, Family And Healthcare Team In This Process. The Registered Nurse (Rn) Assesses, Plans, Implements, Evaluates And Supervises Individual Patient Care On A Nursing Unit/Department According To Unit Policies And Procedures.
NewCustomer Care Advocate - Long Term Care MetLife IncCustomer Care Advocate - Long Term CareWarwick, RIRecognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworld's leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. We are actively hiring Customer Care Advocates for our Long Term Care Warwick Customer Care Team starting on August 1, 2026 As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and resolve problems by putting customers at the heart of all you do.
Customer Care Advocate MetLife IncCustomer Care AdvocateWarwick, RIRecognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworld's leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
Customer Service Specialist MP RPOCustomer Service SpecialistFalmouth, MA$21–$23 / hourFull timeAcross 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.
Summer Customer Information Center Representative - Plymouth Rockland TrustSummer Customer Information Center Representative - PlymouthPlymouth, MAFull timeAs a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Customer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST) CVS Health CorpCustomer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST)RI$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources.
Intake Customer Service Representative (Per Diem) Care New England Health SystemIntake Customer Service Representative (Per Diem)Warwick, Rhode IslandPer diemAbout Us: Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Job Summary: To continue “bringing the caring home and keeping the heart in all we do” the Intake Customer Service person ensures intake information meets established admission criteria and is processed accurately and efficiently to the appropriate team in order to service the patient in a timely manner.
Customer Service Representative CVS Health CorpCustomer Service RepresentativeRI$17–$28.46 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
Insurance - Licensed Customer Service Representative Blaeser Insurance AgencyInsurance - Licensed Customer Service RepresentativeBristol, RIstrong>We are looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.
Customer Service Representative/Manager in Training (MIT) MidasCustomer Service Representative/Manager in Training (MIT)Raynham, MassachusettsWhether you're interested in advancing your technical skills, expanding your knowledge of automotive repair, or developing your sales and customer service abilities, we provide ongoing training and development opportunities to support your career aspirations. Whether it's implementing new technologies, exploring innovative service offerings, or finding creative solutions to challenges, we encourage our team members to think outside the box and contribute their ideas to help drive our business forward.
Customer Service Representative MidasCustomer Service RepresentativeMiddletown, Rhode IslandWhether you're interested in advancing your technical skills, expanding your knowledge of automotive repair, or developing your sales and customer service abilities, we provide ongoing training and development opportunities to support your career aspirations. Whether it's implementing new technologies, exploring innovative service offerings, or finding creative solutions to challenges, we encourage our team members to think outside the box and contribute their ideas to help drive our business forward.
Customer Service Representative (Flexible Working Hours) Destination PetCustomer Service Representative (Flexible Working Hours)Providence, Rhode IslandSince 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.
Insurance Customer Service & Sales Representative Marnette Bromberg - Allstate InsuranceInsurance Customer Service & Sales RepresentativeProvidence, RI$60,000–$90,000 / yearWe are seeking a licensed, sales-driven insurance professional for a full-time, in-office role supporting customers while consistently meeting sales expectations. Join the Marnette Bromberg Allstate Agency, a top-performing insurance agency serving the New England area in 3 states.
Mgr-Customer Operations PPL CorpMgr-Customer OperationsCumberland, RIThis role requires strong leadership skills to motivate and manage staff to meet performance goals and work cross functionally with multiple departments across the Rhode Island Energy that results in a positive customer experience. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions.
Customer Service Representative PROVIDENCE COMMUNITY HEALTH CENTERS, INC., THECustomer Service RepresentativeProvidence, RIAnswers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately. Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit.
Spanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeNewport, RIFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
Customer Service ( Part time ) The Michaels Companies IncCustomer Service ( Part time )North Attleboro, MA$15–$17.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
Retail Customer Support - Bob''''s Squad Bob's Discount Furniture IncRetail Customer Support - Bob''''s SquadNorth Dartmouth, MAAs one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
Customer Service Rep PD Brown University HealthCustomer Service Rep PDProvidence, RI$18–$25.82 / hourThe core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Uses proper telephone etiquette, an acquired broad base of knowledge and lab system functions and other resources to resolve problems and respond to customer inquiries in addition to assisting co-workers in the research and solution of unusual or complex problems and requests. Creates a daily problem report pending log and worksheet, and notifies customers through direct telephone contact of test and sample discrepancies which cannot be resolved at initial data entry; documenting resolution of these problems through a daily resolution log and creating labels to ensure samples will be forwarded appropriately for completion of testing.
Customer Services Administrator Travail Employment GroupCustomer Services AdministratorBristol, Bristol£28,000–£30,000Handle customer enquiries, complaints, and requests via inbound and outbound calls and emails through the CRM, taking ownership to resolve issues efficiently at first contact whenever possible. The successful customer service administrator will have a need to hold : Excellent communication skillsTravail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Part Time Service Team Member-MUST HAVE GREAT CUSTOMER SERVICE SKILLS The Michaels Companies IncPart Time Service Team Member-MUST HAVE GREAT CUSTOMER SERVICE SKILLSNorth Dartmouth, MA$15–$17.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organizations vision and values; project a positive image and serve as a role model for other Team Members.
Insurance Customer Service & Sales Representative Evergreen Agency TalentInsurance Customer Service & Sales RepresentativeProvidence, Rhode IslandWe are seeking a licensed, sales-driven insurance professional for a full-time, in-office role supporting customers while consistently meeting sales expectations. Join the Marnette Bromberg Allstate Agency, a top-performing insurance agency serving the New England area in 3 states.
Customer Service Representative Composites OneCustomer Service RepresentativeBristol, Rhode IslandYou will maintain customer accounts and coordinate communication on active and back-orders, which requires analysis of customer needs and a cross-functional partnership with the other Customer Service and/or Technical Teams to ensure we meet customer expectations. Maintain accurate customer pricing in the ERP system; confirm price supports and update records accordingly, provide basic price quotes while adhering to target margin guidelines, collaborating with Sales Reps and Sales Managers.
Home Equity Loan Processor/Customer Liaison I Rockland TrustHome Equity Loan Processor/Customer Liaison IMiddleboro, MAFull timeCustomer Liaison Support: Complete a comprehensive review of the loan application to gain an understanding of the loan scenario, confirm accuracy and completeness of information collected including income, employment, property and vesting information and complete liaison call out review form. This individual serves as a key point of contact for customers and internal partners while ensuring applications are accurately reviewed, documented, and prepared for underwriting.
NewCustomer Service Associate Walgreens Boots AllianceCustomer Service AssociateProvidence, RIModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Retail Store Specialist (Customer Service/ Merchandising) Part Time Ocean State Job LotRetail Store Specialist (Customer Service/ Merchandising) Part TimeMA$16–$17.25 / hourCompany Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines.
Retail Store Specialist - (Customer Service/Merchandising) - Part Time Ocean State Job LotRetail Store Specialist - (Customer Service/Merchandising) - Part TimeMA$15.75–$16.75 / hourCompany Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines.
Retail Store Specialist - (Customer Service/Merchandising) - Part Time-Shifts starting at 2PM to close and must have weekend availability! Ocean State Job LotRetail Store Specialist - (Customer Service/Merchandising) - Part Time-Shifts starting at 2PM to close and must have weekend availability!North Dartmouth, MA$15.75–$16.75 / hourCompany Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines.
Retail Store Specialist - (Customer Service/Merchandising) - Full Time Ocean State Job LotRetail Store Specialist - (Customer Service/Merchandising) - Full TimeNorth Attleboro, MA$15.75–$16.75 / hourCompany Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines.
NewCustomer Service Representative National Seating & Mobility, Inc.Customer Service RepresentativeWarwick, RI$20 / hourPart timeAt all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or other personnel.
NewCustomer Service Travel Agent Hello Sunshine TravelsCustomer Service Travel AgentProvidence, RIRemoteIn this role, you'll serve as a trusted advisor to clients-helping them plan, book, and manage trips while providing exceptional service from start to finish. We're looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences.
Customer Service Associate / Call Center - (Summer Employment / seasonal) Friday- Monday External Ocean State Job LotCustomer Service Associate / Call Center - (Summer Employment / seasonal) Friday- MondayNorth Kingstown, Rhode IslandThis role has electronic contact with departments across OSJL and works with a team, under the direction of the Customer Relations Manager, to provide exceptional customer service to all retail store associates and customers. The Customer Service Associate role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for handling retail store associate and customer service issues from inception to resolution.
NewFT Customer Experience Manager The Michaels Companies IncFT Customer Experience ManagerTaunton, MA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager Part Time The Michaels Companies IncCustomer Experience Manager Part TimeMA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: Leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Full Time Customer Experience Coordinator Marshalls of MAFull Time Customer Experience CoordinatorMiddletown, Rhode IslandCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Part Time customer experience coordinator Marshalls of MAPart Time customer experience coordinatorNarragansett, Rhode IslandCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Patient Registration Coordinator - Tufts Special Care Dental Clinics Tufts UniversityPatient Registration Coordinator - Tufts Special Care Dental ClinicsTaunton, MassachusettsTufts Special Care Dental Clinics (formerly Tufts Dental Facilities for Persons with Special Needs) is a network of seven outpatient clinics that provides dental care to approximately 7,000 developmentally disabled patients in the state of Massachusetts under the umbrella of TUSDM and in partnership with the Massachusetts Departments of Public Health (DPH) and Developmental Services (DDS). TSCDC serves as a vital teaching venue for General Practice Residents through the Tufts GPR program and for fourth-year dental students, offering hands-on experience in treating patients with special needs.
Mgr-Customer Operations Rhode Island EnergyMgr-Customer OperationsCumberland, Rhode IslandThis role requires strong leadership skills to motivate and manage staff to meet performance goals and work cross functionally with multiple departments across the Rhode Island Energy that results in a positive customer experience. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions.
Patient Care Representative (Falmouth) Cape Cod Healthcare IncPatient Care Representative (Falmouth)MA$20.60–$23.75 / hourConsistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service. Purpose of Position: Provides outstanding customer service to all callers when assisting with patient's needs during telephone encounters.
Customer Service Representative Penske CorporationCustomer Service RepresentativeWarwick, RIAt Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. The Sales Assistant assists the dealership Sales team in finding specific vehicles, responding to customers, supporting the sales process, and following-up with customers after vehicle purchase.
Customer Service Rep PD TMH The Miriam HospitalCustomer Service Rep PDRhode IslandThe core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Uses proper telephone etiquette, an acquired broad base of knowledge and lab system functions and other resources to resolve problems and respond to customer inquiries in addition to assisting co-workers in the research and solution of unusual or complex problems and requests. Creates a daily problem report pending log and worksheet, and notifies customers through direct telephone contact of test and sample discrepancies which cannot be resolved at initial data entry; documenting resolution of these problems through a daily resolution log and creating labels to ensure samples will be forwarded appropriately for completion of testing.
Customer Service Delivery Specialist CarvanaCustomer Service Delivery SpecialistAttleboro, MA$22–$24 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
RN/LPN- Home Care Maxim Healthcare Services IncRN/LPN- Home CareFall River, MA$50–$56 / hourWe are seeking compassionate and skilled Registered Nurses (RN) and Licensed Practical Nurses (LPN) to provide one-on-one private duty care in a home setting. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities.
Patient Care Technician - PCT - Training Provided Fresenius Medical CarePatient Care Technician - PCT - Training ProvidedAttleboro, MassachusettsAssist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).