NewClinical Team Manager (RN), Hospice Home Care, Manhattan VNS HealthClinical Team Manager (RN), Hospice Home Care, ManhattanNew York, NY$98,200–$130,800 / yearWe’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day. Participates in Hospice Team meetings, IDG management meetings, and serves on relevant committees for the purposes of information exchange, team collaboration, development of procedures and documentation tools, development of quality and training.
NewPatient Access Specialist GenmabPatient Access SpecialistBerkeley Heights, NJResponsibilities: Act as the dedicated point of contact once a prescription is written for the patient (including caregivers) and the healthcare provider (including their office staff) to navigate through insurance coverage and access of the medication Navigate patients and offices through the complexity of insurance coverage including review of benefit verifications, research of prior authorizations and support through the appeals process Evaluate and refer patients to appropriate financial assistance programs Provide high quality case management through: Assessing and documenting patient needs and services requested Effectively communicate with the patient, their caregiver, their prescriber and office staff members when require Ability to have critical conversations with empathy and understanding Provide timely responses to requests made by patients and their healthcare provider Effectively collaborate with internal and external stakeholders along the patient journey Provide information regarding market landscape, feedback from customers and process improvements to the Case Management Supervisor and Head of Call Center Collaborate with PSS Field Teams (Field Reimbursement Managers and Nurse Team) to ensure seamless communication and appropriate handoffs when needed Provide coordination of services among the patient’s care team to ensure therapy can start and continue as per the healthcare providers orders Ensure performance and quality remain at the highest level throughout all interactions Requirements: Bachelor’s degree required; Master’s degree preferred Background in Social Work, Counseling, Pharmacy, Nursing and/or Office Practice Management 1 years experience in patient services and/or healthcare industry. Active knowledge of oncology (IV and oral) product reimbursement, including but not limited to Medicare, Medicaid and commercial insurance carriers, Prior Authorization submissions/appeals Understanding of the healthcare industry, including both private and government payer landscape Utilize critical thinking to problem-solve access challenges Apply emotional intelligence and empathetic listening to all interactions Excellent written and verbal communication skills Proficient in CRM platforms (e.g., Salesforce.com) Ability to work in a fast-paced environment, multi-task and self-prioritize workload Customer and conflict resolutions skills preferred Works with all members of a team effectively Spanish language proficiency is a plus 11-8pm EST Shift- Hybrid Location: Berkeley Heights, NJ For US based candidates, the proposed salary band for this position is as follows: $76,000.00$114,000.00 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Customer Service Manager, Airport Customer Care (New York City, NY, US) American Airlines MexicoCustomer Service Manager, Airport Customer Care (New York City, NY, US)New York City, NY$51,000–$86,500 / yearOur 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
NewCustomer Care Representative I Elevance HealthCustomer Care Representative INew York, NY$19.50–$22.25 / hourAdditional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Customer Care Specialist PM ANSERVE INCCustomer Care Specialist PMNJRemoteGenerous PTO packageTuition ReimbursementReferral BonusProfessional Training EnvironmentWork with an Award-Winning TeamFlexible Working ConditionsA Family-Owned CompanyAdvancement OpportunitiesManager Development ProgramsMonthly Rewards/ IncentivesBiannual Industry Rewards. COMPUTER REQUIREMENTS: Must have your own PC/Laptop (Windows 10 or 11) with at least 8GB of RAM storage (Chrome books, Mac PCs not accepted), wired USB headset, webcam, and high speed internet access.
Part- Time Customer Care Representative Movado Group IncPart- Time Customer Care RepresentativeNJMovado Group, Inc. designs, sources, and distributes MOVADO, MVMT, OLIVIA BURTON, EBEL, CONCORD, COACH, TOMMY HILFIGER, HUGO BOSS, LACOSTE, and CALVIN KLEIN watches worldwide, and operates Movado company stores in the United States. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Patient and Customer Care Representative GoodVetsPatient and Customer Care RepresentativeBrooklyn, New YorkAs a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care. This unique role encourages you to float between direct animal care and client services -- utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.
Director of Customer Care Reconomy UK LtdDirector of Customer CareIselin, NJ$130,000–$140,000 / yearLead and support the Account Management and Customer Care teams to deliver high-quality client services, including EPR reporting, billing, and other contracted services. Through our scalable platform solutions, we overcome challenges in consumer goods and material take-backs worldwide and connect all stakeholders within the reverse logistics value chain.
Customer Care Representative KeyportCustomer Care RepresentativeLakewood, New JerseyResponsibilities include: Inbound sales call handling, responding back to inbound opportunities, setting appointments on behalf of the sales teams, answering consumers’ inquiries proficiently, and making outbound customer relations calls to dealership visitors. Jim Curley Buick GMC is currently seeking a dedicated individual fluent in email, text, and phone handling able to answer customer inquiries and be the voice of our dealerships.
Security Officer Customer Care Patrol Monitor Allied UniversalSecurity Officer Customer Care Patrol MonitorEnglewood Cliffs, New JerseyJoin Allied Universal at a dynamic technology location, where you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and deliver outstanding customer service and communication. Conduct regular and random patrols throughout office spaces, lobbies, parking areas, and perimeter locations to help identify unusual activity and/or conditions that may need attention.
Customer Care Center Rep Wisconsin Physicians Service Insurance CorpCustomer Care Center RepNew Jersey, NJRemoteWe are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams.
Travel Customer Care Advisor HopesglobalgetawaysTravel Customer Care AdvisorElizabeth, New JerseyRemoteAs a Travel Customer Care Advisor, you will assist clients throughout the vacation-planning process by answering questions, researching requested options, coordinating trip details, and helping travelers stay informed as departure approaches. Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region.
Customer Care Representative Toll Brothers IncCustomer Care RepresentativeBridgewater, NJ$26.61–$35.28 / hourThe Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. Toll Brothers, America''s Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Bridgewater, New Jersey.
Customer Care Manager - State Farm Agent Team Member Eldion Pajollari - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberFeasterville, PAFull timeThe Eldion Pajollari Agency is hiring a Customer Care Manager who delivers exceptional service while driving retention, cross-sales, and account growth. You will lead daily service operations while identifying in-book sales opportunities and ensuring coverage conversations translate into measurable growth.
Customer Care Agent Mon-Fri 9:00 AM - 5:00 PM VRC CompaniesCustomer Care Agent Mon-Fri 9:00 AM - 5:00 PMKeasbey, NJAs part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
Customer Care Agent Mon-Fri 9:00 AM - 5:00 PM Vital Records ControlCustomer Care Agent Mon-Fri 9:00 AM - 5:00 PMNJData entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Customer Care Ambassador Maplecrest Ford LincolnCustomer Care AmbassadorUnion, NJThe Customer Care Ambassador (CCA) reports directly to the General Manager and is part of a team of individuals whose primary responsibility includes ensuring 100% satisfaction of the Dealership’s customers. Customer Care Ambassadors serve as the first point of contact to customers as greeters who guide guests through the customer journey.
Part Time Customer Care Specialist SaiaPart Time Customer Care SpecialistLong Island, New YorkRead, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position. Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
NewCustomer Care Specialist SaiaCustomer Care SpecialistTrenton, New JerseyRead, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position. Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns.
NewCustomer Care Transportation Coordinator Brink's, IncorporatedCustomer Care Transportation CoordinatorNew York, NY$23–$27 / hourBrink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mails, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration.