Concord Customer Service Jobs Overview
Customer service representatives are often the first communication point between a company and a customer. Whether talking to customers in person, over the phone, in email, or through social media, customer service reps play an important role in business growth by ensuring that customers are satisfied and continue to purchase a product or service. Customer service jobs are available to many people, as they usually don’t require a degree.
As a customer service representative, you’ll be the front line of customer support, where you’ll answer questions and provide helpful information before and after customers purchase or use a product or service. You’ll represent an organization by creating a positive experience for customers, solving problems with their accounts, and maintaining records of customer complaints.
You can expand your search for administrative jobs by checking out these similar positions:
About Working in Concord, North Carolina
With a population of around 105,000 people, Concord is the second-largest city in Charlotte’s northeast metropolitan area. Concord is an excellent option if you’re searching for a peaceful suburban area, highly-rated schools, and an abundance of greenery. If you need more reasons to start looking for jobs in Concord, NC, consider these few:
- It’s home to NASCAR's Charlotte Motor Speedway, a racing circuit that attracts tourists from all over the U.S.
- There’s always something going on for the entire family at Cabarrus Arena, whether it’s entertainment, sport, exhibitions and much more.
- You can enjoy festivals like the Viva Verde Earth Fest, which each April brings music, shopping, and food experiences to town.
- Frank Liske Park is your go-to for a walk or jog in greenery. It also offers recreational activities such as mini golf, picnic areas, tennis and volleyball courts, boating, and fishing.
- Museums such as the Hendrick Motorsports Museum and Team Shop and the Mustang Owner's Museum.
- Art galleries and cultural sites are to be found all over the city.
Interested in Charlotte’s suburbs, but not quite set for Concord? Have a look at the job offers in Huntersville, Kannapolis, and Harrisburg, as well.
Update Your Concord Customer Service Resume
Once you’re ready to start applying, you’ll need to write a resume tailored for the customer service jobs you’re interested in. A good place to begin is by reading Monster’s sample customer service representative resume and cover letter, which can help you to create an application that will impress potential employers.
How Much Do Customer Service Jobs Pay in Concord, North Carolina?
Got money on your mind? You should! Make sure you’re getting paid what you’re worth. Our Salary Tools can help you understand what you can expect to make in customer service jobs in Concord, North Carolina, as well as the skills that can boost your value and what the next steps in your career might be. Right now, the median customer service representative pay in Concord is $33,242 per year, which is 5% higher than the national average.
Find Your Next Concord Customer Service Job. Monster Can Help Get You Started
Are you prepared for a career in customer service? If so, set up your profile on Monster for free and begin clicking on those customer service jobs. When you sign up with us, you’ll receive custom job alerts and expert advice on how to negotiate your salary in Concord, how to nail your job interview, and more.