What You'll Do Take phone orders from customers shopping for themselves or sending gifts, packed and shipped from our warehouse Help customers choose products and gifts, drawing on all available resources Stay patient, friendly, and professional with every caller Solve problems creatively and proactively, and follow up on questions or concerns with a sense of urgency Track shipped orders and keep customers updated Pitch in on other tasks as needed, such as returning voicemails, preparing catalogs for mailing, answering customer inquiries, and data entry Keep up in a fast-paced environment, learning new information about products, order system updates, and inventory as it changes What We're Looking For Customer service or sales experience is a plus An energetic, positive, and genuine approach Strong attention to detail Excellent verbal, written, and listening skills A love of working as part of a team Comfort with web-based software A passion for artisan foods and an interest in (or knowledge of) locally grown fruit This is a great fit for retirees, teachers, college students, or anyone looking for seasonal work before ski season. We work directly with a dedicated group of Michigan farmers and foragers who grow and gather the distinctive fruit varieties we love, prized for generations for their flavor and character.