Responsibilities include incident and request management aligned with ITIL best practices, advanced troubleshooting, root cause analysis, identity and access management support, asset lifecycle coordination, endpoint security support, project participation, and collaboration with other IT functions to ensure quality service delivery. We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.