Skills and Attributes: · Knowledge of system development, project methodology practices and deliverables; · Knowledge of existing systems and procedures; · Ability to successfully manage project teams; · Ability to manage, direct, lead and motivate staff members in task completion and problem solving; · Ability to evaluate performances of team members; · Ability to communicate effectively, both orally and in writing to ensure clear and timely communications with all levels of staff throughout the company; · Ability to demonstrate analytical skills and strengths in diagnosing complex problems and implementing corrective action; · Ability to work on multiple projects and project types simultaneously as directed; · Ability to plan, organize, and prioritize task assignments to ensure established guidelines and/or deadlines are met; · Ability to perform analysis and support the entire suite of systems in support of all Cambia affiliated plans both production and project related systems; · Comprehensive understanding of testing approaches and methodologies; · Understanding of batch schedule, environment architecture infrastructure, release management and environment coordination; · Comprehensive understanding of hosting relationship as it applies to the negotiated contract with the vendor; · Respond to customer inquiries regarding system functionality, modification, and status of issue resolution; · Monitor and implement continuous process and system improvements; · Manages the training, motivation, and development of analysts to obtain maximum efficiency of skills and resources. · Prepares and delivers department staff''s performance reviews; · Act as backup to department Manager; · Performs job functions of the Lead BSA when the need arises to ensure timely completion of work; · Implements and maintains Service Level Agreements both from a vendor relations and a production support perspective; · Schedules, organizes, and prioritizes work to ensure timely completion of all work simultaneously assigned or in progress; · Maintain project work plan and schedules to ensure all tasks are identified and completed.