NewCustomer Services Representative Philadelphia Truck PartsCustomer Services RepresentativePhiladelphia, PAFull timeThe ideal candidate possesses excellent communication skills, strong attention to detail, and a commitment to delivering exceptional customer service while supporting the daily operations of a growing truck parts distributor. In this role, you will serve as the primary point of contact for customers, assisting with product inquiries, order processing, shipment tracking, returns, and general account support.
Customer Service Representative Child Guidance Resource CenterCustomer Service RepresentativeHavertown, PAReception activities including answering incoming & making appointment reminder calls, checking clients in/out for appointments, scheduling appointments, verifying client insurance coverage, maintaining conference room schedules, mail distribution. Mail/email clinical discharge summary forms / risk of closure letters, closure letters, engagement letters to client/legal guardian.
NewPatient Services Representative – Mental Health Mitchell MartinPatient Services Representative – Mental HealthPhiladelphia, PA$21–$22.53 / hourBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. • Located in Philadelphia, PA, this onsite contract-to-perm role requires proficiency in customer service and practice management systems.
Accounts Receivable Representative JobotAccounts Receivable RepresentativeEast Brunswick, NJ$23–$24 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. With a keen eye for detail and a passion for numbers, you will play a crucial role in maintaining our financial health and helping us achieve our strategic goals.
Outside Sales Representative Sunbelt RentalsOutside Sales RepresentativeSouthampton, PA$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Outside Sales Representative- SNI Continental ResourcesOutside Sales Representative- SNIMt. Laurel, NJFull timeEmploy solution selling techniques to identify business and develop customized IT solutions and technical products to solve client business requirements in enterprise level accounts. To be successful in this role, you must be willing to engage new customers by cold calling, attending vendor or networking events and cultivate strong relationships with our technology partners.
NewDirect Sales Representative- Universal AstoundDirect Sales Representative- UniversalHilltown, PASee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewDirect Sales Representative- Residential- $2500.00- Sign- On Bonus AstoundDirect Sales Representative- Residential- $2500.00- Sign- On BonusHavertown, PARemote$38,816 / yearSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewWindow Sales Representative Tague LumberWindow Sales RepresentativeMedia, PAIn this role, you'll work closely with homeowners, contractors, builders, and industry professionals to provide expert guidance, prepare estimates and takeoffs, and deliver outstanding customer service from project start to finish. If you enjoy working in a fast-paced environment, have a strong understanding of windows and building materials, and thrive on helping customers succeed, we'd love to hear from you.
Retail Customer Service Associate FedExRetail Customer Service AssociateFeasterville Trevose, PennsylvaniaPart timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
NewSales Representative NucorSales RepresentativeNorristown, PAThe Sales Representative will also prepare accurate joist and deck estimates from contract documents and coordinate closely with engineering, fabrication, and delivery teams to support successful project execution and customer satisfaction. This position requires the ability and willingness to travel, reliable transportation, and flexibility to work beyond 40 hours per week when business needs require and regular in-office presence in Norristown, PA (this is not a remote or virtual role).
Post Acute Sales Representative Medline IndustriesPost Acute Sales RepresentativeWork From Home, NJFull timeCalling on the post-acute care market including long-term care facilities, home health and hospice agencies and medical equipment providers; Selling clinical and operational solutions to all levels of decision makers including owners, senior clinical officers and purchasing managers; Selling products that include incontinence, skin care, DME, advance wound care and gloves; Developing a strong knowledge base about Medline’s very large product catalog and numerous value added programs and services; Developing meaningful relationships with new customers and deepening relationships with existing ones; Cold calling and prospecting to develop new business opportunities; Presenting new products and initiatives; educating customers on current industry trends and regulations; Preparing bids and negotiating contracts. Complex sales strategy/approach to sell solutions across multiple levels; Background in commissioned, tangible product sales; Track record of demonstrable sales growth and quota attainment; Ability to present multiple product lines; Excellent communication and organizational skills; Stable work history; Computer proficiency especially in MS Excel, Word, and Outlook.
NewDoor to Door Sales Representative AstoundDoor to Door Sales RepresentativeHilltown, PASee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewResidential Sales Representative AstoundResidential Sales RepresentativeHilltown, PASee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewSales Representative AstoundSales RepresentativeHilltown, PASee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewOutside Sales Representative AstoundOutside Sales RepresentativeHilltown, PASee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewDirect Sales Representative AstoundDirect Sales RepresentativeHilltown, PASee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Patient Access Representative JAG Physical TherapyPatient Access RepresentativeWarminster, PAJAG Physical Therapy, a comprehensive outpatient, orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our winning team! As a Patient Access Representative, you play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service.
Retail Customer Experience Coordinator TJ MaxxRetail Customer Experience CoordinatorNorth Wales, PA$14.75–$15.25 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewDirect Sales Representative- Residential AstoundDirect Sales Representative- ResidentialHilltown, PASee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Part Time Customer Experience Coordinator MarshallsPart Time Customer Experience CoordinatorPlymouth Meeting, PA$14.75–$15.25 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Customer Experience Coordinator MarshallsCustomer Experience CoordinatorDoylestown, PA$14.75–$15.25 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
SAS in Walmart - Retail Sales Representative SAS Retail ServicesSAS in Walmart - Retail Sales RepresentativeHarleysville, PA$18–$20Joining SAS Retail Solutions, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. Champion product availability through eye‑catching displays to optimize in store presentation and execute merchandising strategies that directly boost sales.
Outside Sales Representative - OSR (Trevose, PA) Holland Pump CompanyOutside Sales Representative - OSR (Trevose, PA)Feasterville Trevose, PAThe position will involve interaction with existing clients, new customer acquisition through relationships and cold calling, tracking projects through multiple lead generation sources, and designing and bidding dewatering systems. Utilize individual technical, communication and product skills to solve customer fluid handling needs while increasing company revenue and market footprint through the development of Holland pumping systems and related pumping products.
Patient Access Representative (Part Time, Days) St. Luke's Health Network, Inc.Patient Access Representative (Part Time, Days)Sellersville, PAPart timeResponsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Patient Access Representative (Per Diem) St. Luke's Health Network, Inc.Patient Access Representative (Per Diem)Center Valley, PAPart timeResponsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Patient Access Representative (Per Diem, Days) St. Luke's Health Network, Inc.Patient Access Representative (Per Diem, Days)Quakertown, PAPart timeResponsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
ED Patient Access Representative (Full Time, Evenings) St. Luke's Health Network, Inc.ED Patient Access Representative (Full Time, Evenings)Sellersville, PAFull timeResponsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Patient Access Representative (Part Time, Nights) St. Luke's Health Network, Inc.Patient Access Representative (Part Time, Nights)Sellersville, PAPart timeResponsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Patient Access Representative (Part Time, Evenings) St. Luke's Health Network, Inc.Patient Access Representative (Part Time, Evenings)Sellersville, PAPart timeResponsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Sales Account Representative UlineSales Account RepresentativePhiladelphia, PAFull timeUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices. As a privately owned company, Uline continues to grow, creating new career opportunities and job stability you can count on !
NewSenior Field Sales Representative ( Next Gear) Cox AutomotiveSenior Field Sales Representative ( Next Gear)New Jersey, NJ$59,000–$88,400The SE will be responsible for achieving target volumes in new applications, activations, monthly new business revenue for NextGear Capital (Cox Automotive), and the company's ancillary products and services. NextGear , a Cox Automotive brand, is currently hiring a Senior Field Sales Representative / Senior Client Solutions Executive to support Northern New Jersey.
Strategic Customer Coordinator Sunbelt RentalsStrategic Customer CoordinatorPaulsboro, NJ$23.52–$32.34 / hourEducation or experience that prepares you for success:Previous experience in a call center customer service roleEquipment rental or construction industry experience preferredWynne software experience preferredBilingual Spanish/English preferredKnowledge/Skills/Abilities you may rely on:Construction equipment knowledgeCustomer service ethic and positive approach Communication skillsProbing questions and understanding concernsSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items.
Outside Sales Representative UlineOutside Sales RepresentativeQuakertown, PA$80,000–$120,000 / yearFull timeUline, a name millions of businesses across North America know and trust, is looking for an experienced Outside Sales Representative to build our growing Quakertown, Pennsylvania market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
NewProject Engineer 2 Page GroupProject Engineer 2Princeton, NJ$100,000–$135,000 / yearFull timeOur client employs people in a variety of roles within our multi-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. The Project Engineer 2 role Manages assists the State Engineering Manager and State President to manage the Engineering & Construction Team and overall State Capital Budget.
Junior Personal Lines Customer Service Representative - Independent Insurance Agency - Base Salary to 55k/year - Philadelphia, PA Allsearch RecruitingJunior Personal Lines Customer Service Representative - Independent Insurance Agency - Base Salary to 55k/year - Philadelphia, PAPhiladelphia, PA$45,000–$55,000 / yearJunior Personal Lines Customer Service Representative - Independent Insurance Agency - Base Salary to 55k/year - Philadelphia, PAOur client, a growing independent insurance agency, is seeking a Junior Personal Lines Customer Service Representative to join their team in the Philadelphia area. The Junior Personal Lines Customer Service Representative will support an existing book of business while assisting clients with policy servicing, renewals, coverage changes, claims support, and account rounding opportunities.
NewPort Services Customer Service Representative NFI IndustriesPort Services Customer Service RepresentativeEdison, New JerseyFull timeHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Overview: The Port Services Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.
Customer Service Representative (CSR) O'Donnell Metal Fabricators, Inc.Customer Service Representative (CSR)Norristown, PA$18–$22We're hiring a Customer Service Representative (CSR) to support customer communications, scheduling, and day-to-day office operations. Commercial Kitchen Ventilation provides commercial HVAC and kitchen ventilation service throughout the tri-state area.
NewCustomer Service Representative FASTSIGNSCustomer Service RepresentativePhiladelphia, PAA Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center. Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
Customer Service Representative The Fountain Group LLCCustomer Service RepresentativePrinceton, NJ$25–$30 / hourCustomer Service, Call Center Support, Account Management, Order Management, CRM, ERP, SAP, Salesforce, Customer Relations, Case Documentation, Order Processing, Shipping Coordination, Problem Resolution, Excel, Outlook, B2B Customer Support, Healthcare Customer Service. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has experience managing customer inquiries, orders, and account-related issues while coordinating across multiple internal teams.
Customer Service Representative SRS Distribution IncCustomer Service RepresentativeFlemington, NJ$20.63–$26.25 / hourDepending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy. Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.
Customer Service Representative CareerscapeCustomer Service RepresentativeCamden, NJ$40,000–$47,000 / yearFull timeAs a Customer Service Representative, you will play a crucial role in addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. Our client, a customer service company, is seeking a motivated Customer Service Representative to join their team in Camden, New Jersey.
Customer Service Representative Illinois Tool Works IncCustomer Service RepresentativePAJob Description: Simco-Ion (www.simco-ion.com), a leader in static control and ionization solutions, is seeking candidates for a Customer Service Representative position based at our headquarters in Hatfield, Pennsylvania (suburban Philadelphia). As part of ITW (Illinois Tool Works), Simco-Ion operates within a decentralized, innovation-driven environment that empowers teams to stay close to customers and deliver practical, high-impact solutions.
NewCustomer Service Representative - Store (PT) Dollar Express Stores LLCCustomer Service Representative - Store (PT)Philadelphia, PAKey priorities include greeting customers, assisting them with selection of merchandise, completing transactions,and answering questions regarding the store and merchandise. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
Insurance Customer Service Representative Bill Weychert AgencyInsurance Customer Service RepresentativePhiladelphia, PA$32,000–$60,000 / yearWe're excited to be constantly growing and able to offer this rewarding position to motivated and driven personalities.?As an insurance customer service representative, you will act as an account manager and assist customers and our team with individual accounts. We are a busy, fast paced State Farm Insurance office located in Roxborough, Pennsylvania looking for our newest insurance customer service representative.
Customer Service Representative - Scheduler Calm Water and BathCustomer Service Representative - SchedulerCherry Hill Township, NJ$40,000–$70,000 / yearFull timeIf you're ready to bring energy, drive, and purpose into your workday, Calm Water & Bath in Cherry Hill Township, NJ, is actively seeking a full-time Customer Service Representative - Scheduler to join our growing team. You stay focused on hitting key performance goals, including completing 250 dials per day and securing at least 4 appointments daily, all while delivering a friendly and engaging customer experience.
Customer Service Representative Ecolab IncCustomer Service RepresentativeKing of Prussia, PA$45,700–$68,600 / yearBuilding on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Customer Service Representative Tyndale Enterprises IncCustomer Service RepresentativePAWhen working remotely, must maintain a quiet, dedicated, and distraction-free workspace suitable for handling customer calls, emails, and confidential business communications, including a reliable internet connection in accordance with company requirements. Proficiency with Microsoft Office required, including basic Microsoft Excel skills; comfortable learning and navigating multiple internal systems, order platforms, and customer service tools.
Shipping and Handling Customer Service Representative Airgas IncShipping and Handling Customer Service RepresentativeLevittown, PAThis is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
Customer Service Representative A. Duie Pyle, IncCustomer Service RepresentativeWestampton, NJPart timeThis role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service. Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.