This includes but is not limited to Ingenuity, MVTRIP, Knowledgebase, Openscape, TextMyGov, Office Communicator, Microsoft Outlook, Word, internet search engines, Property databases, and a shared department ZDrive. Properly obtain customer's information for fax request documentation, confirm that faxes are sent to lienholders, then process that fax request over whichever location the customer plans to visit.