You will partner closely with Product, Engineering, Reverse Logistics, and Global Vendor Operations, design scalable agent workflows, govern Return Merchandise Authorization and order exception policies, and drive bug resolution Service Level Agreements to reduce customer effort, prevent financial leakage, and lower operational metrics. What makes us unique is that our Product Support Managers do not just manage queues, we architect automated systems, shape commercial and fraud policies, and power flagship Made by Google hardware across twenty plus markets.