Duties include but are not limited to the following: • Plans, organizes and conducts classes in specialty fields for groups of various ages and interests; develops course content and designs course materials • Serves as a subject matter expert and trains subordinates within a specialty field • Stimulates interest and appreciation for the specialty field • Maintains and operates specialized equipment; procures supplies for classes • Provides technical guidance to students by demonstrating methods and conducting training in an area of specialty • Maintains control of classes or groups • Addresses participant complaints; communicates with parents and/or participants regarding the complaint; takes action to resolve the complaint based on policy and procedure and within limits of authority • Maintains records of participation and collects participant fees • Implements and monitors District procedures regarding the safety of participants • Performs administrative duties such as attending/ staff meetings, preparing reports, and monitoring expenditures; administers program budgets and contracts • At all times, demonstrates cooperative behavior with colleagues, supervisors and the public • Performs other duties as assigned.
Who You Are You thrive in a fast-paced, people-focused environment and bring: • A genuine passion for helping others • Strong organizational skills and attention to detail • The ability to multitask and pivot smoothly throughout the day • Confidence working independently and collaboratively • Prior experience in customer service and/or clerical support • Bilingual proficiency in English and Spanish (highly desired) - the ability to clearly speak and write in both languages is a tremendous asset in serving our diverse community You understand that customer service isn't just answering questions - it's creating positive experiences.